The Staff seems very friendly and have patience listen to what we needed to be done went on Friday and saw a lovely lady called Mandy. Then we went back on Saturday and saw a nice young man called Luk... See more
Company replied
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I am always treated so well & made welcome. I feel like a VIP. This particular trip to Spain was an emergency as I wished to attend my late cousin's funeral, Spain has a 48hr turn around for burials... See more
Company replied
The staff are very professional and have assisted me with a number of bookings in the last 2 years. The are always attentive and helpful and it has been a hassle free pleasure every booking.
Company replied
It's always a pleasure to visit Hays Travel and see Mandy. She never fails to deliver our dream holiday got a luxury holiday booked for June 2027. She is always so helpful. We always leave with a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
182 High Street, SM1 1NL, Sutton, England, United Kingdom
- 02039255869
4.9
Excellent
463 reviews
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We were greeted very well and made us…
We were greeted very well and made us relaxed and comfortable
21 January 2026
Reply from Hays Travel - Sutton
Thank you for your review and for booking with us.
Team Hays
Sutton :)
Great Eperience
Both Caitlin and Dean were helpful and checked everything we asked for.
13 January 2026
Reply from Hays Travel - Sutton
Hi Barbara,
Thank you for your comment
I hope you have a lovely time
All the best
Caitlin
Karen and the team in Sutton
Karen and the team in Sutton, Surrey branch are very friendly, provide an excellent service, helpful, knowledgeable, courteous, respectful and guide you through every aspect of your holiday booking experience.
They listen to your needs and provide you with a holiday you are looking for. Nothing is too much trouble. Whether you talk to the staff on the phone or within the branch you get the same excellent service. 100% would recommend over and over again.
12 January 2026
Reply from Hays Travel - Sutton
Thank you so much for your lovely review and for booking with us.
Karen :)
Sunday 18 jan 20206
Sunday 18 jan 20206
Me and wife visited Hays travel, branch in sutton,
We were attended by Mandy,frendly good customer service and a wealth of practical knownolgy. the service and all the booking arrangements,by mandy was excellent many thanks
19 January 2026
Reply from Hays Travel - Sutton
Thank you for your review and for booking with us.
Team Hays
Sutton :)
A cruise booking
We explained what we were looking for and the young lad, who we think was still learning, looked and found us a suitable cruise. He was very patient with us while we were deciding. What impressed me was when he wasnt sure of somethhng, he asked for help from other staff and they came over and explained to him what to do. Excellent team work.
18 January 2026
Reply from Hays Travel - Sutton
Thank you for your review and for booking with us.
Team Hays
Sutton :)
The representative was very helpful and…
The representative was very helpful and efficient
Login on to various dates and times to give us the best flight deals
19 January 2026
Reply from Hays Travel - Sutton
Hi Colin - thanks you for booking with me
Was lovely to book your flights
Enjoy the weather !!
Caitlin
The staff were must helpful answered…
The staff were must helpful answered all the questions we asked them spent time telling us the places to visit on our trip
17 January 2026
Reply from Hays Travel - Sutton
Thank you for taking time to write such a positive review. I am always happy to help in the future.
Kind Regards,
Holly
Reply from Hays Travel - Sutton
Thank you for taking time to post your positive review. It was a pleasure to help. I look forward to seeing you next time.
Kind Regards,
Natasha
It was easy and I had a lovely lady…
It was easy and I had a lovely lady called Natasha Tyndale she was very helpfull helping me book my partners 60th Birthday Trip, and I would be booking with them again
6 January 2026
Reply from Hays Travel - Sutton
Hi Rachel,
Thank you so much for you kind review. I am so pleased I could help with your special holiday. We look forward to seeing you next time.
Kind regards,
Tash
Great service from Dean
Very good helpfull staff dean was very efficient and helpful in sutton shop
13 January 2026
Reply from Hays Travel - Sutton
Hi Andrew,
Thank you for coming into store and booking with us.
I am glad we managed to get you a great late deal! I look forward to seeing you again in the future.
Kind Regards,
Dean
Darren and all the staff were very good…
Darren and all the staff were very good at helping us find our holiday
11 January 2026
Reply from Hays Travel - Sutton
Thank you for your kind review and for booking.
The operative Mandy was extremely…
The operative Mandy was extremely helpful and explained all thoroughly
9 January 2026
Reply from Hays Travel - Sutton
Thank you for your booking and for your lovely review.
Mandy :)
Excellent service
After receiving a quick response to my initial e-mail enquiries, I visited the store in person to book my first cruise holiday to ensure that everything was done correctly. I found the staff to be very welcoming, friendly and extremely knowledgeable - I would definitely recommend them.
9 December 2025
Reply from Hays Travel - Sutton
Hello Rachel thank you so much for your booking and for your great review it was a pleasure to help.
I have used hayS travel many times…
I have used hayS travel many times Mandy and all the staff are brilliant very helpfull and kind I would recommend hayS travel all the time thank you for your kind support.
6 January 2026
Reply from Hays Travel - Sutton
Thank you for your booking and for your lovely review.
Mandy :)
Very Helpful, and understanding of needs
I found that Dean understood my needs looked in advance for my holiday and also found it was cheaper then the previous holiday.
6 January 2026
Reply from Hays Travel - Sutton
Thank you for booking with us and for your kind review
Dean :)
Reply from Hays Travel - Sutton
Thank you for booking with us and for your kind review
Dean :)
January 5th, 2026…
Hays good to book through they cover all aspects of our trip.
Busy shop and sometimes difficult to hear stuff (I do wear hearing aids)
Young Apprentice dealt with us and he seemed a little nervous, but he was very helpful.
6 January 2026
Reply from Hays Travel - Sutton
Thank you for booking with us and for your lovely review.
Great experience & great staff
The member of
staff who helped us was so lovely and accommodating. Helped us find our perfect holiday and I am so happy with how the experience went. I will definitely go back in the future!
4 January 2026
Reply from Hays Travel - Sutton
Hi Charlotte, Thank you for your review. Hope you girls have a lovely trip to Tenerife !! - All the best - Caitlin
Friendly knowledgeable staff.
4 January 2026
Reply from Hays Travel - Sutton
Thank you for your kind review and for booking with us.
Helpful in checking all availability’s…
Helpful in checking all availability’s and meeting our requirements
1 January 2026
Reply from Hays Travel - Sutton
Thank you for your kind review and for booking with us.
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