The Staff seems very friendly and have patience listen to what we needed to be done went on Friday and saw a lovely lady called Mandy. Then we went back on Saturday and saw a nice young man called Luk... See more
Company replied
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See what reviewers are saying
I am always treated so well & made welcome. I feel like a VIP. This particular trip to Spain was an emergency as I wished to attend my late cousin's funeral, Spain has a 48hr turn around for burials... See more
Company replied
The staff are very professional and have assisted me with a number of bookings in the last 2 years. The are always attentive and helpful and it has been a hassle free pleasure every booking.
Company replied
It's always a pleasure to visit Hays Travel and see Mandy. She never fails to deliver our dream holiday got a luxury holiday booked for June 2027. She is always so helpful. We always leave with a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
182 High Street, SM1 1NL, Sutton, England, United Kingdom
- 02039255869
4.9
Excellent
463 reviews
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Seamless and great deal
Seamless and good discount on a TUI holiday (less than what TUI would offer)
1 February 2026
Reply from Hays Travel - Sutton
Thank you for your kind review!
We are always happy to help.
Kind Regards,
Luke
Excellent service with Holly
7 February 2026
Reply from Hays Travel - Sutton
Thank you so much for your lovely review Janice and for booking with me - Holly :)
Just amazing customer service
Just amazing customer service. Holly, the travel agent, made everything so easy. Would highly recommend.
8 February 2026
Reply from Hays Travel - Sutton
Thank you for your lovely review and for booking with me
Holly :)
Excellent friendly helpful staff
Excellent friendly helpful staff. They are a great team who are patient and willing to spend time to find the best advice and solutions.
5 February 2026
Reply from Hays Travel - Sutton
Thank you so much for your kind review. We love our regular customers and always happy to help.
Kind Regards,
Dean
The staff ate polite and very helpful
4 February 2026
Reply from Hays Travel - Sutton
Thank you for your kind review. We look forward to seeing you next time.
Kind Regards, Natasha
Reply from Hays Travel - Sutton
Thank you Brian for your kind review.
Its always a pleasure to help you with your holidays!
Kind regards.
Mandy
They take time with you no rush and the…
They take time with you no rush and the staff are very friendly
4 February 2026
Reply from Hays Travel - Sutton
Thank you got your kind review and for booking through us.
Hays booking.
Your operator efficiently and politely answered all of our questions and booked our trip exactly as we wanted it.
1 February 2026
Reply from Hays Travel - Sutton
Thank you for booking with us and for your great review. :)
Very helpful and kind assistant
21 January 2026
Reply from Hays Travel - Sutton
Thank you for your kind review and for booking with us.
Very efficient and helpful service
27 January 2026
Reply from Hays Travel - Sutton
Thank you so much for your booking and for your great review.
Excellent service as usual
Very helpful and excellent service as usual. I have booked several holidays with them and all the staff are very knowledgable and friendly.
30 January 2026
Reply from Hays Travel - Sutton
Thank for booking with us
and thank you for your great review
Team Hays :)
Mandy the Store Manager at Sutton
Mandy the Store Manager at Sutton, Surrey branch was super helpful again. Her knowledge of the destination was second to none.
We appreciated the time and effort she took to run through bits and bobs and never felt rush. Her customer experience is second to none. She is a real asset to Sutton Hayes branch. Thanks Mandy. See you soon for our next holiday booking.
30 January 2026
Reply from Hays Travel - Sutton
Natalie,
We appreciate you sharing your positive experience. We're so happy to hear that our team member was helpful and knowledgeable, providing outstanding customer experience. We look forward to assisting you with your next holiday booking!
Hays Travel
As usual Mandy was very helpful in…
As usual Mandy was very helpful in booking my next 2 holidays with Hays Travel thanks to her l am looking forward to them.
30 January 2026
Reply from Hays Travel - Sutton
Hi Gloria,
Thank you for your kind review.
Its always a pleasure to see you and help with your holidays. I enjoy our little chats...
Kind regards,
Mandy
Mandy was lovely and patient and sorted…
Mandy was lovely and patient and sorted everything out for my holiday.
Thank-you.
24 January 2026
Reply from Hays Travel - Sutton
Hi Carmel
Lovely to see you all. Thank you for taking the time to post a lovely review.
Look forward to seeing you all soon.
Kind Regards
Mandy
I have used Hays travel (Sutton) A…Karen Sutton.
I have used Hays travel (Sutton) A couple of times and they have been amazing every time so enthusiastic, and there knowledge is second to none ,and yesterday Tuesday 27 January was no exception thanks Karen and Thanks for Hayes travel,it’s the place for me. From Julian
27 January 2026
Unprompted review
Reply from Hays Travel - Sutton
Thank you so much for booking with us and for your lovely review.
Karen :)
Best ever
My friend and I popped in to book a holiday and only knew we wanted a cruise. We was helped by Natasha who was kind, helpful and knowledgeable. It was a really good experience- thank you
26 January 2026
Reply from Hays Travel - Sutton
Thank you so much for your lovely review and for booking your cruise with us. Natasha :)
Booked a week's Holiday in Norfolk
The person we spoke to was very helpful. We had a few questions and he went back and forth with the coach company to give us the information required. We have booked our last 3 holidays with Hays, very happy with their service and it is nice to be able to go into the travel agents to speak to someone in person.
17 January 2026
Reply from Hays Travel - Sutton
Thank you for your lovely review and for booking with us :)
The helpful manager
The manager was attentive, reviewed various possible options and helped us make a choice.
20 January 2026
Reply from Hays Travel - Sutton
Hi Olha - It was lovely to book your holiday to Egypt - hope to see you soon - All the best, Caitlin
Reply from Hays Travel - Sutton
Thank you for your review and for making your booking with us. :)
Very good and the travel agent man…
Very good and the travel agent man Luke was so helpful and friendly
22 January 2026
Reply from Hays Travel - Sutton
Thank you so much for your review and for booking with us.
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