Popped into the Hays Poole branch to renew my Annual Insurance Policy. In spite of the increase in the cost (about 50%), the shock was certainly softened by the warm friendly service provided by Hanna... See more
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Can't believe how long we spent making up our minds about a Christmas cruise! Julie at Poole was so patient and didnt give up until she managed to get the perfect cruise and cabin for us. Thank you Ju... See more
The personal service that we receive. Julie at the Poole branch knows exactly what we like and will contact us direct if something comes up. She completes the relevant paperwork in relation to my medi... See more
Company replied
I have used Hays travel multiple times to book my holiday. I want to thank Fiona who has booked two of my holidays as the service received was outstanding. I will definitely look out for Fiona again... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Dolphin Centre, BH15 1SR, Poole, United Kingdom
- 01202 672992
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I was most impressed with Lydia who…
I was most impressed with Lydia who handled the booking on my behalf. She was very polite and efficient and l thought had an excellent phone manner when speaking to the Inghams representative during our discussions. All in all she did an excellent job.

Reply from Hays Travel - Poole
Recommended by family
Although I live miles from this branch it was recommended by family and I've used them twice now - friendly and helpful. Had one very successful trip last year and just booked my next and hoping for similar. I have rarely used a travel agent in the past preferring to do my own thing but for long haul with a complex itinerary it seems wise.

Reply from Hays Travel - Poole
Excellent as usual from Hays in Poole
Excellent as usual from Hays in Poole
Very good service from Tom
I would recommend this branch to other people looking to book their holiday experience

Reply from Hays Travel - Poole
Going on a cruise it was a breeze
The rep Tom whome booked our holiday was brilliant .He helped us to understand everything we asked which made everything very easy and us very happy thank you .

Reply from Hays Travel - Poole
Great service
We went in on Saturday afternoon and were helped by Steve who took the time to listen to what we were looking for , gave us different options and we came away with our holiday booked ! Thank you Steve.

Reply from Hays Travel - Poole
Fiona was very helpful
Fiona was very helpful, patient & knowledgeable about the Holiday

Reply from Hays Travel - Poole
Dream holiday planning and support
Working with Tom in Poole on our dream holiday to celebrate my wife’s 60th birthday next year has been brilliant. Nothing was too much trouble, no matter how many tweaks to the quote, email exchanges or phone calls we made, Tom was on the case and prompt with the replies. To me having the ability to walk in and speak to a human is what ultimately clinched the deal and the booking made. Thanks Tom.

Reply from Hays Travel - Poole
Once again a friendly and efficient…
Once again a friendly and efficient booking experience with Josie. She took time to explore the queries I had.

Reply from Hays Travel - Poole
Looking forward to our hoilday
Great help with sorting our hoilday out Great with everythink we need the help with perfect thank you so much 😊

Reply from Hays Travel - Poole
Easy peasy
I didnt have to do a thing. My sister went intol Hays, picked a cruise phoned me to say I could have cabin opposite hers and she paid the deposit. I received an email shortly afterwards to confirm booking and advising me of balance. What more could I ask for?

Reply from Hays Travel - Poole
I went to hays travel Poole to book my…
I went to hays travel Poole to book my holiday on 6th January
Saw a young lady called Jodie. She explained everything to me and did her best to book what I wanted. Have used Hays before and would recommend them to others

Reply from Hays Travel - Poole
Holiday
we've just booked second holiday at hays in Poole, all the staff are friendly, helpful, i would recommend hays to friends and family, once again tom dealt with us and he went above and beyond to get what we wanted 👍

Reply from Hays Travel - Poole
As always Fiona was determined to sort…
As always Fiona was determined to sort out the best options for us and succeeded

Reply from Hays Travel - Poole
Got us a good
George was a great agent very informative on the cruise we wanted ,got us the best deal,so easy to talk too. He explained everything so clearly .
Thankyou George.

Reply from Hays Travel - Poole
Connor was amazing and helpful
Connor was amazing and helpful
Would recommend and would go back again

Reply from Hays Travel - Poole
Brilliant service,answered all my…
Brilliant service,answered all my questions,talked me through the holiday experience and what to expect from departure to arrival,yes very happy with the explanations for my few days away.

Reply from Hays Travel - Poole
Great Experience
I have always booked my cruise holidays with Julie from Poole, she is always very helpful through the whole process. I have been very impressed by her and her teams dedication. I cannot recommend Hayes travel more. We have had fabulous cruises & experiences.

Reply from Hays Travel - Poole
Hays in poole are always anazing been…
Hays in poole are always anazing been going for years .. warm frendly and always ready to help ...makes you feel part of there family . Always sort things out and really quickly to

Reply from Hays Travel - Poole
The service from George who works at…
The service from George who works at Hayes travel in Poole is exceptional, he's so helpful and always will to do his best in finding what we are after. We've now got our next 6 holidays booked through Hayes. Thanks

Reply from Hays Travel - Poole
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