Hays Travel - Poole Reviews 

1,208
TrustScore 5 out of 5

4.9

Dolphin Centre, BH15 1SR Poole, GB


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Rated 5 out of 5 stars

Myself and two friends decided we wanted to have a short break away in Krakow next year. We spoke with our go to friend Julie in Hays Poole and as usual she went above and beyond for us and we now h... See more

Company replied

Rated 5 out of 5 stars

We intended to discuss ideas and throw around suggestions for a holiday departing from Bournemouth. One thing led to another and the lovely lady Skye booked us exactly the holiday we were after, incl... See more

Company replied

Rated 5 out of 5 stars

Found a Holiday online,I called Hays in Poole and spoke to Tom who sorted it all out for us, all booked, and deposit taken over the phone, Always great service

Company replied

Rated 5 out of 5 stars

Have booked a couple of trips overthe past year. Have found that the staff are very helpful with meeting the requirements wanted for the time away. George has been very accommodating with requests an... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,208)

127,394 reviews in the last 12 months

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Rated 5 out of 5 stars

Four nights in Krakow

Myself and two friends decided we wanted to have a short break away in Krakow next year. We spoke with our go to friend Julie in Hays Poole and as usual she went above and beyond for us and we now have a fully booked 4 night holiday in March next year

30 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Found a Holiday online,I called Hays…

Found a Holiday online,I called Hays in Poole and spoke to Tom who sorted it all out for us, all booked, and deposit taken over the phone,
Always great service

29 July 2026
Hays Travel - Poole logo

Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Cruise

Steve sorted out my holiday for October and my travel insurance, he was very good friendly person thank you so much

18 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Polite

Polite, knew what she was doing all straight forward also helpful

25 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Great service

We dealt with George who was very professional and friendly and got us the holiday we wanted at the price we wanted to pay, this is the 2nd time we have been helped by George.

23 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Full knowledge of the holiday…

Full knowledge of the holiday destination we chose and a complete understanding of our requirements. That's a recipe for a good service!

14 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Holiday for 2027 all sorted

We intended to discuss ideas and throw around suggestions for a holiday departing from Bournemouth. One thing led to another and the lovely lady Skye booked us exactly the holiday we were after, including extras we asked for. She was helpful and had lots of advice. Crete here we come!

17 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Friendly and efficient staff

We have been going to Hayes travel for years , we have always found the staff friendly and efficient, this booking was no exception, Julie is extremely knowledgeable and nothing is too much trouble in finding you the perfect holiday, in this instance it was a cruise.

17 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Thank you Steve

Steve was very patient and helpful. Managed to find a a great deal on a short cruise. Normally I’m a Cunard only cruiser but I was tempted to try FredOlsen after Steve’s hard work. 🤞it will be as good as I hope. Watch this space. Helen Hibbert.

14 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Always made to feel welcome when going…

Always made to feel welcome when going to the shop Treated as a person and friend rather than a customer.
Knowledgeable and helpful staff.

3 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Very pleasant experience

Very pleasant experience. Staff were very helpful and friendly. Double checked all our requests.

11 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 3 out of 5 stars

Could have been more helpful,Only…

Could have been more helpful,Only giving me answer to my questions.

12 July 2026
Hays Travel - Poole logo

Reply from Hays Travel - Poole

Thank you for your feedback. We appreciate your comments hope to assist you again in the future :)

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