Popped into the Hays Poole branch to renew my Annual Insurance Policy. In spite of the increase in the cost (about 50%), the shock was certainly softened by the warm friendly service provided by Hanna... See more
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The personal service that we receive. Julie at the Poole branch knows exactly what we like and will contact us direct if something comes up. She completes the relevant paperwork in relation to my medi... See more
Company replied
I have used Hays travel multiple times to book my holiday. I want to thank Fiona who has booked two of my holidays as the service received was outstanding. I will definitely look out for Fiona again... See more
Company replied
We dealt with 2 of your stagf. Hannah who was very helpful and saught information for us We met Fiona the followimg day when went back to book the holiday. She was extremely knowlegable and gave u... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Dolphin Centre, BH15 1SR, Poole, United Kingdom
- 01202 672992
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Full knowledge of the holiday…
Full knowledge of the holiday destination we chose and a complete understanding of our requirements. That's a recipe for a good service!

Reply from Hays Travel - Poole
Great service as usual would never go…
Great service as usual would never go anywhere else, staff are excellent

Reply from Hays Travel - Poole
My requirements were listened to and…
My requirements were listened to and subsequently we booked by both Skye and Stephen

Reply from Hays Travel - Poole
Holiday for 2027 all sorted
We intended to discuss ideas and throw around suggestions for a holiday departing from Bournemouth. One thing led to another and the lovely lady Skye booked us exactly the holiday we were after, including extras we asked for. She was helpful and had lots of advice. Crete here we come!

Reply from Hays Travel - Poole
Always book through Hays Poole
Always book through Hays Poole - exceptional service and there if needed

Reply from Hays Travel - Poole
Friendly and efficient staff
We have been going to Hayes travel for years , we have always found the staff friendly and efficient, this booking was no exception, Julie is extremely knowledgeable and nothing is too much trouble in finding you the perfect holiday, in this instance it was a cruise.

Reply from Hays Travel - Poole

Reply from Hays Travel - Poole
Thank you Steve
Steve was very patient and helpful. Managed to find a a great deal on a short cruise. Normally I’m a Cunard only cruiser but I was tempted to try FredOlsen after Steve’s hard work. 🤞it will be as good as I hope. Watch this space. Helen Hibbert.

Reply from Hays Travel - Poole
Stress free booking from start to…
Stress free booking from start to finish. I would highly recommend

Reply from Hays Travel - Poole
Very pleasant experience
Very pleasant experience. Staff were very helpful and friendly. Double checked all our requests.

Reply from Hays Travel - Poole
Could have been more helpful,Only…
Could have been more helpful,Only giving me answer to my questions.

Reply from Hays Travel - Poole
Hays Travel Poole is the best nothing…
Hays Travel Poole is the best nothing is too much trouble. STEVE you're 1 in a million
Thank you

Reply from Hays Travel - Poole
The staff are very knowledgeable
The staff are very knowledgeable, friendly and efficient.
They spent quite some time in meeting my requirements.
It was a lovely experience.
Full marks to Hannah and Tom.

Reply from Hays Travel - Poole
Steve was Brilliant very Helpfull for…
Steve was Brilliant very Helpfull for or the Info Req

Reply from Hays Travel - Poole
George gave a first class…
George gave a first class service,definitely top management material in the very near future,many thanks Dave and Maureen

Reply from Hays Travel - Poole
Always friendly staff really helpful in…
Always friendly staff really helpful in helping us choose a hoilday that we would like they they go above and beyond wouldn't go anywhere else to book pur hoildays
Anita & mick

Reply from Hays Travel - Poole
Every time I speak to Fiona she goes…
Every time I speak to Fiona she goes above and beyond and always seems to find what I’m looking for thank you so much always a pleasure to talk to you

Reply from Hays Travel - Poole
Have booked a couple of trips overthe…
Have booked a couple of trips overthe past year. Have found that the staff are very helpful with meeting the requirements wanted for the time away. George has been very accommodating with requests and helping get the most from the holidays and the other staff members in the branch are happy go help if he is busy with a different customer

Reply from Hays Travel - Poole
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