Karen was incredibly knowledgeable and helpful. I wouldn’t have known where to start choosing a cruise to the fjords but she went through the options with first hand knowledge which was very reassurin... See more
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See what reviewers are saying
Have used Hays Travel - Goring several times and they've always been great. All the staff are friendly and very efficient and keep you informed if there's any changes with your booking. Would defin... See more
Company replied
Karen was, as usual, extremely, patient and very helpful. She found us the exact villa where we wanted to go. And the best fights at the right times. Will defiantly be coming back next year.
We have always found Hays, which we use a lot, very helpful and on this occasion, we received the same excellent service. The staff are very friendly and professional and will look into any small deta... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
334 Goring Road, BN12 4PD, Goring, United Kingdom
- 01903 241221
4.9
Excellent
535 reviews
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helpful
helpful and friendly staff, warm and welcoming, help negotiate the type of travel and best deal.
28 January 2026
Megan at Goring knowledgeable helpful…
Megan at Goring knowledgeable helpful and personable. Quick response.
2 February 2026
Reply from Hays Travel - Goring
Thank you for your lovely feedback, glad I was able to help! - Megan :)
Not so great
Not so great. Davina McCall "great exchange rate too". On their advert on the TV. Far from the truth. Also depends on weather you have booked a holiday with them. Today's rate for sterling to Euro is 1.15. Hays say it is 1.09. !! So I should leave them out totally. Last holiday I also booked through them was nothing but hassle. TUI offered me £100 , in way of an apology. . It is now clear after response, that you can't expect to trust them. Up to you to haggle with them for the best exchange rate. Otherwise they will make as much profit as they think they can get away with. No point in asking them either for days rate, they are also just out to get away with as much as they possibly can. LOL.
28 January 2026
Unprompted review
Reply from Hays Travel - Goring
Sorry to hear you were disappointed with the exchange rate you purchased. Unfortunately, exchange rates do fluctuate daily and can differ, dependant on where they are purchased and if it's ordered online . Our preferential rate is a benefit from being a Hays Travel Holiday customer. We did offer you the customer rate, as you had booked a holiday with us previously. We can, where possible, try to price match or at least get as close as we can to rates seen elsewhere. But sadly this was not mentioned at the time of the transaction. We can only appoligise that your experience was not satisfactory.
Helpful and knowledgeable staff and no…
Helpful and knowledgeable staff and no pressure selling made booking our cruise a pleasurable experience
25 January 2026
Reply from Hays Travel - Goring
We appreciate you choosing us for your cruise booking. We're happy to hear our team's knowledge and no-pressure approach made it pleasurable for you.
Hays Travel
Lovely reception
Lovely reception, dealt with our questions quickly and efficiently. Very pleased, will be booking our next breaks with them.
25 January 2026
Reply from Hays Travel - Goring
We appreciate you taking the time to leave us a review. We are so glad to hear that you were pleased with our service and will book with us again.
Hays Travel
Staff amazing
Staff amazing. Knowledgeable, empathetic and understood our needs.Answered all our questions and made the whole experience easy.
A credit to Hays who I have never used but now would recommend at a heartbeat
24 January 2026
Reply from Hays Travel - Goring
We appreciate your kind words! We are so glad that our team's knowledge made your experience easy. We are grateful for your recommendation!
Hays Travel
Really helpful and informative
Really helpful and informative. Isaac was lovely and the lady on the other desk was great unfortunately I did not get her name.
20 January 2026
Reply from Hays Travel - Goring
We're happy to hear that our team was helpful and informative! We appreciate your positive feedback and are glad you enjoyed your experience with us.
Hays Travel
Happy traveller
Great staff always friendly and happy to help, never had a bad experience wouldn’t go anywhere else.
21 January 2026
Reply from Hays Travel - Goring
Thank you for your lovely feedback! - Megan :)
Caribbean cruise
We booked our cruise at Hayes with Megan who couldn't have been more helpful. We had a specific island we wanted to visit and wanted to go in the next 40 days. Not only did Megan do both she sourced our insurance at a better price than all the compare sites. Really happy.
20 January 2026
Reply from Hays Travel - Goring
Thank you for your lovely feedback! - Megan :)
Reply from Hays Travel - Goring
Thank you for taking time to complete the survey and your kind words, karen
I want to something special to…
I want to something special to celebrate our 50 th wedding anniversary.
Paula’s great help.. I booked holiday in Jersey..
Very happy result.Thank all the staff at Hays Travel in Goring Branch,,
14 January 2026
Reply from Hays Travel - Goring
We're happy to hear that you received great help from our team for your 50th wedding anniversary trip to Jersey! We appreciate your kind words and are glad you're happy with the result.
Reply from Hays Travel - Goring
We appreciate you taking the time to share your positive experience.
Isaac was very helpful and helped us…
Isaac was very helpful and helped us find the best holiday for our dates. Would recommend
11 January 2026
Reply from Hays Travel - Goring
We appreciate you sharing your experience. We are so glad that our team helped you discover the perfect holiday.
Reply from Hays Travel - Goring
Thank you for your feedback!
Reply from Hays Travel - Goring
Thank you for completing the survey and for your kind words
Your staff member who served me was…
Your staff member who served me was very helpful and explained everything very clearly. I would definitely come back next time I want to travel.
19 December 2025
Reply from Hays Travel - Goring
Thank you for your lovely feedback! I'm glad I was able to assist :) - Megan.
Staff are amazing
Staff are amazing, nothing is that much trouble. Very helpful and make great suggestions for places you may not even think about.
17 December 2025
Reply from Hays Travel - Goring
Thank you for your feedback, I'm glad I was able to help! - Megan :)
Very helpful
Very helpful, prompt service and advice, both by phone and email. Recommended.
23 November 2025
Reply from Hays Travel - Goring
Thank you for your lovely feedback, I am glad I was able to help! - Megan :)
JADE WAS SO HELPFUL AND UNDERSTANDIN
28 November 2025
Reply from Hays Travel - Goring
Thank for your lovely feedback!
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