Hays Travel - Goring Reviews 

509
TrustScore 5 out of 5

4.9

334 Goring Road, BN12 4PD Goring, GB


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Rated 5 out of 5 stars

We have always found Hays, which we use a lot, very helpful and on this occasion, we received the same excellent service. The staff are very friendly and professional and will look into any small deta... See more

Company replied

Rated 5 out of 5 stars

I would rather go and book my holiday through a travel agent, they make you feel relaxed and take the stress away from trying to navigate the Internet.

Company replied

Rated 5 out of 5 stars

Karen the manager at your Goring branch gave us excellant service with our holiday requirements.She goes the extra mile to ensure that you book the holiday to siut you.She is also a very nice person.

Company replied

Rated 5 out of 5 stars

Karen spiers was extremely helpful given how vague we were on our holiday requirements. Being unable to access the system which was down she took all our details and narrowed down what we ideally want... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 334 Goring Road, BN12 4PD, Goring, United Kingdom

  • 01903 241221

4.9

Excellent

TrustScore 5 out of 5

509 reviews

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4.9

All reviews

(509)

126,998 reviews in the last 12 months

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Rated 5 out of 5 stars

Service was really first class as was…

Service was really first class as was last year. Megan went out of her way to ensure we got the service we wanted.

29 July 2026
Hays Travel - Goring logo

Reply from Hays Travel - Goring

Thank you so much for your lovely feedback, I am glad I was able to assist! - Megan :)

Rated 5 out of 5 stars

I would rather go and book my holiday…

I would rather go and book my holiday through a travel agent, they make you feel relaxed and take the stress away from trying to navigate the Internet.

22 July 2026
Hays Travel - Goring logo

Reply from Hays Travel - Goring

Thank you for your lovely feedback, I am glad I was able to assist! - Megan :)

Rated 5 out of 5 stars
Hays Travel - Goring logo

Reply from Hays Travel - Goring

Customer,

We are so pleased to hear that you found our service to be consistently professional and friendly. We truly appreciate you taking the time to share your positive experience.

Kind Regards
Hays Travel Goring

Rated 5 out of 5 stars

Staff are very helpful

Staff are very helpful

21 July 2026
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Reply from Hays Travel - Goring

We are so pleased to hear that you found our team helpful and we truly appreciate your kind words.

Kind Regards
Hays Travel Goring

Rated 5 out of 5 stars

All staff so helpful nothing is to much…

All staff so helpful nothing is to much trouble thank you

25 July 2026
Hays Travel - Goring logo

Reply from Hays Travel - Goring

Peter,

Thank you so much for your wonderful 5-star review! We are so pleased to hear that our staff were helpful and that nothing was too much trouble for you.

Rated 5 out of 5 stars

Megan was very helpful listened and…

Megan was very helpful listened and understood what we wanted. Checked out lots of hotels that were in our budget. Great service 5 stars

24 July 2026
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Reply from Hays Travel - Goring

Thank you for your wonderful feedback! We are so pleased to hear that our colleague was helpful and understood your needs, finding hotels within your budget. We appreciate your kind words.

Kind regards
Goring

Rated 5 out of 5 stars

Excellent

Friendly and very informative staff...no rush, a good experience,.

22 July 2026
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Reply from Hays Travel - Goring

Thank you for your kind feedback ;)

Rated 5 out of 5 stars

Booking dealt with in a professional…

Booking dealt with in a professional manner

11 July 2026
Hays Travel - Goring logo

Reply from Hays Travel - Goring

Thank you for your wonderful 5-star review! We are so pleased to hear that you found the booking process to be handled in such a professional manner.

Rated 5 out of 5 stars

Karen the manager at your Goring branch…

Karen the manager at your Goring branch gave us excellant service with our holiday requirements.She goes the extra mile to ensure that you book the holiday to siut you.She is also a very nice person.

14 July 2026
Hays Travel - Goring logo

Reply from Hays Travel - Goring

Thank you so much for your wonderful review! We are delighted to hear that our team member provided excellent service and went the extra mile to ensure your holiday met your needs. We appreciate your kind words.

Rated 5 out of 5 stars

Xmas cruise

We have always found Hays, which we use a lot, very helpful and on this occasion, we received the same excellent service. The staff are very friendly and professional and will look into any small detail or concerns you may have. For us, Hays take away any stress involved in booking a holiday.

14 July 2026
Hays Travel - Goring logo

Reply from Hays Travel - Goring

Thank you for your feedback!

Rated 5 out of 5 stars

Exotic Holiday

Megan spent a lot of time looking for the best prices for our holiday even when we changed it a couple of times
Brilliant customer service

5 July 2026
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Reply from Hays Travel - Goring

We are so pleased to hear that our team provided such brilliant customer service, especially with finding the best prices for your holiday. Thank you for your kind words.

Kind Regards
Hays Travel Goring

Rated 5 out of 5 stars

Megan is a credit to your company

Megan is a credit to your company. Quote came through in a matter of minutes. Great advice on different places to visit, our location to various places and arranged a couple of tours for us. Well done.

30 June 2026
Hays Travel - Goring logo

Reply from Hays Travel - Goring

Thank you so much for your lovely feedback, I am glad I was able to assist - Megan :)

Rated 5 out of 5 stars

Simple answer

Simple answer; Megan.
Has never failed to deal with all issues.
You should value her.

30 June 2026
Hays Travel - Goring logo

Reply from Hays Travel - Goring

Thank you for taking the time to share your positive experience. We are so pleased to hear that our team member provided such excellent service. We truly value your feedback!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

So helpful went out of her way they all…

So helpful went out of her way they all do I’m disabled and to find a room it’s so hard the nearest is April 2028 got something to look forward to to loved loved the last one can’t wait to I’m sure the time will pass in a flash thankyou megan for your support and your professional manner thankyou again hays travel in goring Worthing have always helped me thanks again ❤️

30 June 2026
Hays Travel - Goring logo

Reply from Hays Travel - Goring

Thank you for your wonderful feedback! We are so pleased to hear that our team provided such helpful and professional service, especially in finding a suitable room. We appreciate your kind words and are delighted you have something to look forward to. We hope you have an amazing holiday!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Really good experience

Really good experience. The young lady was knowledgeable and so helpful made the experience really easy. Holiday booked!

28 June 2026
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Reply from Hays Travel - Goring

We are so pleased to hear you had such a positive experience with us. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

I prefer to book with Hays Travel

I prefer to book with Hays Travel. They do all the hard work. Take the strain off me.

27 June 2026
Hays Travel - Goring logo

Reply from Hays Travel - Goring

We're happy to hear we make booking easy for you. We appreciate your kind words!

Kind Regards
Hays Travel

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