Havaianas Reviews 

Buyer beware. Read the reviews before buying
I have just called their expensive phone line to try again to make contact to resolve faulty flip flops that cannot be worn to be told they don't speak English and I think to call back in ten (not sure...)

Terrible service impossible to resolve
I am left £30 down with unwearable flip flops for my partners birthday next week.

We have always bought Havannas but NEVER again I will find another brand to replace them

I super love havaianas! long wait is still worth it!

I have been trying to cancel an order for a few days now. Customer Services do not reply, phones are never answered (and are very costly) and whatsapp & FB messenger are automatically operated answers that always direct you to an online form - which again is never being replied to! I wish I hadn’t bought anything from them because there is no way of contacting them. The only positive is that if you pay with PayPal there is actually a high possibility of getting the refund (thankfully I got mine). However, I DO NOT recommend using Havaianas website for any purchases. It’s one of the worst Customers Services I have ever dealt with.

Knowing that there is a difference between Havaianas/Brazilian size and EU size, I used the ‘what’s my size’ tool on the website havaianas-store.com before ordering. The advice was to order a size 45-46 (my EU size is 44), so I ordered that. This was on the Dutch language version of the site, so I assumed that I was ordering EU size 45-46, which is the same as the pair of Havaianas I already have. Package arrived quick, but to my surprise, they sent me Havaianas size 45-46, which is EU size 47-48 and WAY too big. I assumed a mistake was made when packing my order, so I requested a free return label and asked them so send me the correct size. The quite arrogant response from customer ‘service’ (Miguel) was that I had ordered the wrong size, because the sizes listed are the Havaianas/Brazilian sizes. BUT that is not mentioned anywhere on the product page OR in the sizing tool, and I had followed the tool’s advice when ordering. I replied again explaining this and asking for the option to return for free (normally €3,90) as the mistake was not mine, but got the same quite arrogant response. Even though Havaianas has an office in Madrid and wants to sell to European customers, they don’t bother to be clear about sizing.

If they would have allowed me to return for free, I would have ordered the same pair again in a smaller size. Now, I feel treated badly and will never order again. You do the math, Havanaias!

Please follow my advice and do NOT order from this website because you will likely receive the wrong size and customer service will not help you.

Flip-flops used to be very good, but the last 2 pairs I bought were poor quality and lasted 1 year each.
The first pair is still good, but I wanted different colours; I will buy another product.

Return it’s not possible if you order online. Size not good and no chance to return and they not replying on any way of contacting so AVOID BUYING ANYTHING ONLINE!!!

Their website is terrible! I wanted a pair of flip-flops I'd seen in one of their outlet stores. They didn't have my size so I took to their website. Filtered to my size and saw a pair I liked even more. I placed the order, all done.

The package seemed to sit in the Netherlands for several days, and no explanation to why.

When the order arrived it was clear they were too small. You get no documentation in the box with your order, so it leaves you routing through emails to find your order. They had sent what had been asked for, a plus for them.

As I'm inquisitive, I looked into what I'd done wrong, as it would bug me. The filter on their website doesn't work correctly. I told it Men and the size I require. It says items are in stock for your size when it's not, leading you to think you're viewing your size, and order the incorrect size.
It had returned kids versions.

I tried to contact support, and got no response what so ever. After looking at their FAQs it said to log in to get a returns label. SHOCK horror their website fails again. The log in doesn't work. It errors silently. I tried several times still the same. So I tried to do it in person, I would have to go to London over 200 miles away. My local outlet store wasn't listed.

I went again to their outlet store to try my luck. They said they have nothing to do with Havaianas they are a franchise. If they had the product I wanted I could switch it out which was nice of them. Sadly they didn't have the product.

I browsed the store to find that some of products where damaged and they'd only just got them in. The assistant seemed really embarrassed as every single one seemed damaged and they had not noticed.

I went on to get a picture and info of the flip-flops as someone I know was interested in them. They seem to have fixed the filter issue. You still can't log in the same silent error of "For technical reasons, your request could not be handled properly at this time. We apologise for any inconvenience."

Stop sending me your emails!!!!!!😡😡😡😡..I have requested them too stop so many times and they still arrive in my inbox..sort it out or else I will take this further..

I have tried to order a pair of sandals 3 times from their online shop and each time it has been cancelled a week later. I have complained to customer services and they tell me it's because they do not have stock - yet the cancellation emails say I can reorder them immediately, and they are in stock online. I have come to the conclusion that Havianas are just taking people's money and sitting on it to make profit, before returning it. What a swindle!

So, the 1 star rating I've given this company is generous, to say the least. I purchased my first pair of flip flops from this company in 2020 and they lasted for maybe a year and a half before they snapped irreparably. At the time I thought it was a fluke and I loved the shoes, so I repurchased in April of 2022. Cut to last week and this pair snapped in the same spot the previous pair did. I went to customer service demanding a refund (especially since I've been unemployed for 8 months and have suffered severe anxiety over financial instability, now knowing I need to spend money on another pair of flip flops for the summer since these were the only pair I had). Naturally, speaking with customer service was a nightmare. All because this happened outside of their warranty window, they stated initially that all they could do was offer me a 20% discount on a new pair (which is ridiculous, because I don't want to purchase from this company ever again knowing TWO pairs of flip flops have broken after one year of very light wear). After pushing with a supervisor, I was told they could send me a replacement pair (though that's pending approval). I reluctantly accepted that, but I'm in awe of how terrible this company handled a situation like this that is very clearly their fault/a manufacturing defect with the shoes. Rather than get my money back to spend on a new pair of flip flops from another company, I'll just have to shell out more cash because they were greedy and decided this happened due to "normal wear & tear." I'm sorry, but when we purchase shoes or clothing, we expect many years of use -- not one before replacing -- especially given the fact that these flip flops are $30 and way more expensive than most. Do not waste your money here. It's likely the flip flops will break and customer service will refuse to do the right thing. What a shameful, shameful company.

I have spent extra money to make sure I receive their free gift at that time. They did not send it and send me an email instead saying "oops" they forgot, here is 15% discount code, we will post it with your next order. They usually have 20% of anyway. How cheecky and unfair. Will not buy again even thoug I do like their shoes. Bad service and wrong upselling.

Made an order in Jan 2023- You Riviera Sandals. Upon receiving, the condition was not good- the skin/ rubber peeling off. Made a complaint, got a replacement. It was alright, no peeling spotted. Received in February.
Started using in March, the first 2-3 hours of using the skin/ rubber started peeling off. And, by the end of the day, it was already in a terrible condition. What is meant by QUALITY here? Is this sandals really worth the price? TRULY DISAPPOINTED HAVAIANAS.

I purchased 3 pairs of havaianas. I hardly wore them because I am not a big fan of flipflops. In the space of 1 year, the straps from all 3 pairs have broken.. hardly worn.. how is this possbile?!

postage is expensive. also charged for returns. i returned my items 18th feb. has an email to say return accepted 1st march and 14 days max to receive funds. its now 15th march and i'm still waiting and have opened a paypal case against them. terrible service.
To top it off the flips flops were lovely. I ordered the same size as a previous pair so knew the sizing was correct

Not great no dispatch notice even though it's stated as part of the process.

Started chasing and the goods have been sat for a week in a depot in the Netherlands.

Not going to meet the delivery schedule and no idea if they are ever going to arrive.

Generally a positive experience. I will admit, seeing all the negative reviews for this store made me regret placing an order initially. We often forget that people will feel inclined to leave reviews only if their experience is negative and not positive.

I placed my order on Thursday, and it had arrived by Monday. However, there was a lack of communication hence why I have given Havaianas Store 4 stars. I only received one email to say 'my order was completed' when I initially placed it. I was worried I didn't get any sort of dispatch email - but a couple of days later I got an email from Royal Mail saying my item would shortly be delivered.

Overall the experience was positive, however I did have low expectations based on the reviews. The quality of the product seems fair. My flip flops arrived with no deformations which I was happy about.

I had decided to use the size picker on the website to suggest what size to buy. I bought my usual size. The sizes on the website are Brazilian - which are typically +1 of the EU measurement. That being said - I would just buy your typical size (ie: size 39 UK / buy size 39 on website).

The one thing to consider about this is the costs of shipping are very high. For standard delivery I paid just over five pounds - which begs the question - 'why not buy elsewhere or in a physical store?' There's no way to check what Havianas stores stock which styles. So because I wanted a specific style - I decided to give the website a chance. The delivery itself was quoted as taking 5 business days - and to be honest it did take exactly five days. So I'm honestly satisfied by this.

So to summarise, the reasons I have given this four stars/five:

- There was a lack of communication from both Havaianas and the couriers used. GLS - the courier sending the package out from Amsterdam.

- The shipping time was quite a while and expensive

I haven’t worn them much as they give zero support and I feel like I’m gonna trip and die. But the biggest problem was getting the right size. I wear 41 euro size, but had to get Brazilian size 43/44 😱 and the sizing says I should do the opposite…

just had delivery, the quality of the product a joke, was told by adviser they are acceptable issues by Dagmar Havaianas Team. have using Havaianas for year's will be looking elsewhere for alternatives.

Ordered 2 pairs of flip flops, both in stock. Received 1 pair, charged for 2, order said Completed. When I complained they told me the 2nd pair was out of stock and they would refund. I went online and they were showing In Stock, but now at a higher price. Customer service refused to send at the original price, offered me free shipping instead. The next day, they had a Free Shipping event on all orders, absolute jokers.

Scam company! Useless customer service! Avoid at any cost!