Havaianas Reviews 

A brand that makes use of a name whose the associated quality disappeared more than 10 years ago.

In addition to the short durability of the flip-flops, the finishes are terrible. Awful online service and support. Agents don't know what they're talking about and don't provide logical solutions.

I placed a large order on Black Friday (5 pairs) that never arrived home and was then returned with no possibility of having the same items. They gave me a discount code but the price was always more expensive than the original order.

As if that wasn't enough, after a new order with completely different items because none of the initial ones were available, the order also didn't arrive at home and was left at a delivery point never mentioned. There was not even an attempt to deliver to the address provided at the time of purchase.

Furthermore, all the slippers arrived dirty and defective.

I don't recommend it and I won't buy anything from this brand again.

I purchased a very large order cos they have a sale on, its not the first time I've ordered and had a delivery but this time they said they couldn't deliver to my address which is very strange. I actually think the courier didn't bother to attempt to deliver as I was waiting in for the delivery and now my order is on its way back. But maybe my order didn't get sent out at all???

I love the products. I use it since I was a child. But the experience with the website is the worst possible. They sell things in BR size and EU size. I order 3 products and received 2 diferents size. And now I have to pay to return since it's theirs mistake. Take in account that even if you don't like or they send the wrong size, you have to pay 3.90 to return it. I should have read here before buying there. I was expecting the same experience as I have with other websites. After reach the costumer services many times, they agreed to make the return for free. I will only buy again if you are sure about the size

Item came quick, but shocking quality not worth a fiver let alone full price,wish i had looked at reviews then would not have bought from them. Also why such a charge to return its a joke im guesssing so you hope people just end up keeping the crap they have ordered
NEVER AGAIN!!!!

Terrible customer service. Ordered flip flops which they said would be delivered within 5 days. Tracking stated they were despatched the next day. However then there was no further progress on the tracking. No updates given. I contacted Havaiana asking where my order was. They eventually responded saying that the order had been returned and they were unable to resend. What on earth is going on! Doesn’t seem like they were despatched at all. I asked for a refund. This hasn’t been done yet. No apologies given. Very bad customer service!

Worst ever terrible customer service ever. Nobody knows what they are doing, including mistaking your name for someone else's. As an apology, they gave you a code for a free pair valid until the end of 2023, but it turned out to be invalid when you tried to use it.

Disaster! It is imposible to return flip flops bought as a guest because customer service does not replay to the massage!

They advertise “easy returns”, unfortunately the opposite is the case! The return label is not included in the delivery and must be printed out yourself and you have to pay another 4.50 euros return postage.
This is what I mean by very complicated, time-consuming and disproportionately expensive. My goods are worth 12 euros.
Conclusion: never again!

Awful experience with CS, I'd never purchase from this company again

Bought 2 pairs of flip flops within 10 months...straps broke on both.Asked for refund/replacement....they offered %20 discount but im not spending another penny on these over priced,overated flip flops...dont waste your money

Their "What is my size?" size guide is wrong for UK customers. They appear to output an EU size and then don't make it clear their sizes of their products are actually Brazilian. The products themselves have EU sizes printed on them, with Brazilian sizes on the labels. Customer services will not help you if you get it wrong and will charge you for the return.

Me and my mum have very slim feet so when I saw they had a slim range, I was over the moon as these would be perfect for us both. However, on arrival of these flip flops, they weren’t in fact slim fit. I called customer services because I didn’t think it was fair to have to pay to return an item, which was wrongly advertised, to which they told me, it’s called the slim range, but not for a slim foot???? How misleading is that?? Disgusting and patronising customer service. Definitely would not buy from them again.

Warning! Do NOT but anything from this shop. The customer service is literally the worst I have ever been in contact with, regarding their sizing problems of the flip flops. I finally hung up the phone after a loud angry discussion with the customer service guy (and a few emails before that). He didn't consider anything their fault, rather me as a customer who bought the wrong size (even though I have had the same model and size for years and also if I buy in a store here I will get the same size).

They claim that each size will differ a lot because they are handmade... Doesn't make sense to me why it can't be consistent even though they are handmade.... Which makes it totally impossible to buy the right size, no matter their sizing tables they will point you to. It's like gambling. And to embrace the size difference you get this stupid message trying to hide their own problems with the manufacturing/sizing problems: "It's all about spreading our Havaianas love, no matter the shape or size of our products (#SpreadTheLove).". It's totally the opposite feeling than spreading love.

Compared the same size on two pairs from the shop and they differ with 15mm on the length and also differ a lot in width and straps length.

So, buy your flip-flops elsewhere!

I bought a pair of Farm Rio flip flops in the store at the suggestion of the cashier who said they could easily be shipped due to my size out of stock. That was 11 days ago and still no flip flops.

I never received a tracking number on the receipt or by email. Then after calling, the rep said “Upon checking, it was found that your order was canceled due to the unavailability of the Top Farm Rio Toucan Flip Flop at the time of processing. Our stocks are subject to availability, but due to the volume and high demand for certain items, some orders were affected and this was one of them.”

No offer to replace, no discount for the massive inconvenience, nothing. I actually bought the flip flops on my birthday as a gift to myself so this entire ordeal has left a sour taste in my mouth. They acted as if I should’ve been ok with things happening the way they did. Never buying from them again.

My family wanted to surprise me for my birthday with flip flops and ordered a pair online.

But I don't like these flip flops. Got a message on my phone of a deduction of my credit card account and asked my wife what is was for. She told me and I contacted the customer service within 1,5 hour after the purchase. I choose the option 'cancellation request'. Since the expected delivery was 2-3 days, I assumed that clearly would be on time.

But the next day I already received the order. I contacted the customer service again (didn't receive an answer on my cancellation request by the way) and tried to explain my situation. I asked them to return the order without any costs. But this is not possible they say. If you want to cancel an order, you should call them (an expensive foreign telephone number) within 5 minutes (!) after your order.

Then why do they have a 'cancellation request' option on their website, I asked. No answer to that....

Maybe they should change the name 'customer service' into something else. Because serivce to the customer is something they don't provide.

There isn't a human available. The company has literally the worst customer service that could possibly be imagined. If you choose to buy - you better be happy with your order.

Their prices increased too much. 40 euros for a pair of Flip flop with a little fancy detail. Sorry, but NO.

I ordered flip flops on 16th July. Heard on 20th July they were on there way. But this is a lie. The courier hasn’t received them.
I’ve contacted them by the online contact form. No reply. I’ve phoned them 8 times and been cut off before being able to speak anyone. Absolute disgrace and feel like my money has been scammed. What am atrocious company.
Order number GB07162023-002962187

Buyer beware. Read the reviews before buying
I have just called their expensive phone line to try again to make contact to resolve faulty flip flops that cannot be worn to be told they don't speak English and I think to call back in ten (not sure...)

Terrible service impossible to resolve
I am left £30 down with unwearable flip flops for my partners birthday next week.

We have always bought Havannas but NEVER again I will find another brand to replace them

I super love havaianas! long wait is still worth it!