Havaianas Reviews 

On December 19, 2022, I both a Flip flop as a Christmas gift to my son. The problem is that it was delivered to my old address. I called them to ask for help and they said that I should call FedEx and request to send it to the right address. I did it and FedEx told me that only Havaianas could do such a request, Fedex said that they needed to contact FedEx and authorize it.
Havainas keep saying that they can't call FedEx and Fedex keep saying that only Havainas can do it.
I'm trying to call Havainas customer service but no one answers the call. Right now I'm about 28 minutes waiting in line.
I'm feeling like an idiot, I made a purchase at a store that claims to be reputable but no one is able to solve the problem. This is disrespectful to the client. One simple call to FedEx could solve the problem. Again, I CAN NOT REQUEST IT, ONLY HAVAIANAS CAN.

Havaianas you are the best.
First of all your slippers are so comfy. I wear them daily and I have several pairs.
Recently I order charms for my flipflops . But because of a mistake on the website the posted one picture with Havaianas slim fit with pineapple charms. The displayed one wrong picture , so due to that picture I assumed the would fit my slim fit Havaianas (and they didn't) So I contacted and I sent the screenshots of the article and the pictures displayed by the item and they responded asking my adress. And today I received 3 packets of charms . I am so greatfull and happy. My feet are so happy. Havaianas you are the best . I never want other slippers and I will keep coming for more and I highly recommend Havaianas. 👌

Probably the worst customer service I have ever experienced!

I purchased a pair of flip-flops from the Bondol store in Var France.

Once home I noticed that the strap across the front is twisted and rubbed my foot. After heading back to the store to exchange them the store assistant and manager agreed they were a faulty product but laughed us out shop saying we are not Louboutin or Doir & do not provide an aftercare service and refused to help at all.

Once contacting their online customer service their response was equally unhelpful, telling me to pin the shoes back into shape and if this doesn't work to use a hairdryer on them to mold them back to the shape they should have been in when I purchased them.

Not what I expected purchasing a pair of shoes from such a reputable high street brand. Considering the shoes cost them about 20p to manufacture some sort of exchange for the bent flip flops purchased would have been something I thought to be a reasonable request.

Support another shoe brand! I will never purchase use this company again.

I recently purchased 2 pairs of flip flops and chose a 39/40, as I am a size 6, and according to their website this was the correct size. I also have other pairs of Havaianas and they are also 39/40. However, they have clearly changed their sizing and are refusing to take any sort of responsibility for this. The new pair are definitely a bigger size, which would make sense considering they say EUR 41/42, which would be an 8/9 and not 6/7. I have emailed them about this, with images of other pairs that are clearly smaller, and the image of the size chart stating 39/40 is a 6/7, but they have stated that the size chart is only a guide and based on a survey, and that show sizes are subjective (?).
Also that the difference between the new pair and my previous pairs is normal as they change the moulds they use (?).
The only thing I requested was to return for free, and they have refused every time and still keep giving very confusing and quite frankly ridiculous responses.
I would not recommend using them and will not be again!!

No problems…

I ordered a pair of flip flops and they arrived with good time with no issues at all. I’m surprised to see the number of negative reports on here…I didn’t have any problems at any point of the process

As many of the reviews state below, their quality is very Poor. I had 4 faulty pairs, I near snapped my ankle walking in them, as they were falling apart after less than 2 months, that's a shame for the price you pay for their Havaianas products, such a bad qualitiy. My last shoes was the wrong size on their European website... The ones I've recieved are too small. Furthermore I have spent £40 GBP and their customer service wants to offer me £35 for a voucher. Why £35? If I have spent £40 GBP, yes GBP as their customer service are confused with the Euro. I don't Want to buy ANYTHING from them anymore, after 4 pairs of faulty shoes, different models, clearly their products are very very poor on quality. Why should I get the voucher if I have been clear to them I DON'T WANT TO BUY THEIR PRODUCTS ANYMORE SO I WANT MY MONEY BACK, I WANT £40 THE AMOUNT I SPENT. Do Havaianas knows the Consumer Rights Act? Awful Awful Awful company give me my money back thieves

Ordered a pair of flip flops and saved in closet until my other flip flops wore out. Wore once fir 10 minutes indoor to break in. The flip flops are literally peeling apart from bottom
And top. Write to CS - offered to send pic where you can clearly see they are brand new and literally falling apart. Not even interested in seeing just said not eligible for replacement and then closed case and then asked how they did !

Absolutely useless, took 2 months, didn’t ever receive my flip flops and just ridiculously bad customer service !

Don’t buy direct ! Probably the worst customer service ever 😂

I use to work for havaianas and they feed you with lies in the interview saying that they are a supportive company, but in my experience working there they weren't at all. Try contacting anyone from head office they would pick up until a couple of days later or even at all. The team i worked with were disrespectful, give them orders and they would go and do something completely different, every member made accusations about me that wasn't true even though there was no evidence they sacked me.

In the long run, i highly recommended you don't work for this company

I've been wearing havianas since about 2000. Loved them, is m they used to be the best. My last six pairs don't make it a year and I order two pairs at a time to make up for poor quality. Not sure if other long time wearers have the same problem or if I just got a run of lemons.
Either way I'm done for good.

Poor service. Delivered to the wrong address use the worst courier service. Unable to get answer! Would not buy from again.

Absolutely love Havaianas.
Bought my First pair back in 2016 from a Havaiana stand in the airport before flying out to Greece and they were the best thing I've ever had on my feet and 6 years later they are still going strong.
I loved them so much that over the years I've purchased numerous pairs and never had any problems with them.
I have purchased flip-flops from other shops and after a few wears the sole has worn down or the toe bar has become detached and they have been really uncomfortable to wear.
Havaianas might be more expensive than other brands but definitely worth it.

Many thanks Andre’s HAVAIANAS team.
1st class service

Lovely delicate slippers. Bought them at one of their shops near London. No issues, good quality and comfortable so far. Most reviews seem to just be people moaning about sizes and delivery. If that's an issue just buy your shoes in store or find out company return policy before buying. Also find out where they ship it from, before winging about delays.
As always people will only review when they have something to moan about.

Really bad quality flipflops! Broke after a couple of months. Bad customer service from Havaianas. I will never buy them again!

I ordered three pairs of flip flops from Havaianas's website. I know they use Brazilian sizing so I used their sizing tool to ensure I selected exactly the right size. I’m a UK 6 and their sizing tool advised me to buy a size 39-40. Seeing as a European size 39 is a UK 6, I figured that made sense. It doesn’t!!! Be warned!!!

Havaianas sent me three pairs of flips flops with Brazilian size 39-40 – that’s a whole size bigger! The Brazilian equivalent to a UK size 6 is a 37. Clearly, their website sizing tool is advising customers on European sizing, while their online shop and warehouse is working on Brazilian sizing. How rubbish is that? That must have such a problem with people buying the wrong sizes.

When I contacted customer services to tell them about their error, they said they hadn’t sent the wrong size - they said the size I selected was Brazilian. When I said to them that their sizing tool must be wrong then, they still wouldn’t accept any responsibility for the error. They certainly didn’t feel they should pay for the return postage - all they offered was free postage if I ordered again, which I said if they don’t give me prepaid postage I’m not going to be ordering from them ever again.

Terrible website and awful service. They've completely lost a customer here and I’m going to be reporting them to Trading Standards too.

I have tried to place an order several times, it gave me an error on the final steps. I haven't received any email and much to my surprise when I checked my PayPal it was there, repeatedly. So now I have the same product ordered 3x. I didn't do the final authorization! Then even the customer service email gives an error, zero customer service in my country. And if I want to return it I need to pay 4.99(3x), for an error from the website!!! This website is a total trap. Avoid it at all costs. Buy havaianas in other websites, the product itself is great I have been a client for years and years, never in brand website itself.
Awful experience.

Perfect experience!!!!
I placed my order on a Tuesday, and my sandals were delivered to my apartment in New York on the following Friday afternoon in perfect condition, and in time for me trip to the west coast!!!

I havent received the order i placed in november. It was a black friday deal and since then i cant get in touch with them. I send multiple mails and phoned them...but nothing.

Awful Awful Awful- avoid at all cost. Shoes came really ugly and there is no returns note. Not only they make it super difficult to find out how to return goods, but also want to deduct money. And you can only talk with stupid substandard chatbot which is not user friendly at all. Such a scam. I will never ever buy havaianas again. Awful customer service, overpriced ugly shoe, rubbish company! And I ordered from the official website. Appaling experience.