Hatmeo Reviews 

505
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the customer service team for being prompt, professional, and courteous. Many people appreciate their helpfulness in resolving issues like duplicate orders or incorrect sizing, often arranging replacements or refunds. Some reviewers also noted the good quality of certain products received. However, some customers also noted significant challenges with product sizing and quality. Many report that items run extremely small, often requiring orders of multiple sizes larger than usual. A few other people also felt that some products were of inferior quality, not matching descriptions or photos, and expressed dissatisfaction with the return policy, citing high costs and difficulties with international returns.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing. Many reviewers express significant... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising products as well-made,... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting issues related to incorrect... See more

Customer service

Customers had positive experiences with customer service, often describing it as very good, excellent, and... See more

Return policy

Users describe negative interactions with the return policy, with many finding it nearly impossible to return... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great tank top overall BUT, YOU BETTER ORDER THE CORRECT SIZE THE FIRST TIME!! It's basically impossible to return, even though they say "30 day return policy". I was willing to pay the return pos... See more

Rated 4 out of 5 stars

Service from long distance supplier was excellent - 5 stars. Shoes received were good quality but drop a star for being very undersized. Replacement dealt with efficiently and cost effectively but... See more

Rated 4 out of 5 stars

There was an initial problem with sizing, but after negotiations with the Customer Service team, this problem was overcome satisfactorily. The Customer Service team were, at all times, prompt, profes... See more

Rated 5 out of 5 stars

I ordered 2 bra/camisoles. Unfortunately, I needed a larger size. The quality is superb. Very silky and well made. I would recommend this product highly to anyone. Order a size larger since they... See more


Company details

Written by the company

Welcome to Hatmeo, a global e-commerce powerhouse founded in 2016, with an extensive presence across 30+ product categories, including fashion, tools, toys, pets, sports and outdoors, home essentials, electronics and etc. We've become a one-stop destination for diverse consumer needs.


Contact info

3.4

Average

TrustScore 3.5 out of 5

505 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(505)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bogus Switcheroo

I bought the so-called bomber jacket and what came was a nightmare. This coat is nothing like the one advertised in the photo. When I attempted to return the cheaply made bogus product for a refund, all I got was a run around. They won't even give you a return address to send it back to. DO NOT PURCHASE!

2 January 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a sweater

I ordered a sweater, extra large when I got it. It was more like medium. I contacted them and said I wanted to send it back and exchange it, but they said I would have to pay for the return shipping even though I paid for the return shipping insurance of $2.99 when I purchased it, we’ve been going back-and-forth and emails. They’re offering me a credit but it’s not worth it. My next step is just to dispute it on my card and never use them again and write a bad review. Have a nice day.

9 January 2025
Unprompted review
Rated 4 out of 5 stars

I recently placed an order with Hatmeo…

I recently placed an order with Hatmeo then decided to cancel my order. I contacted their customer service department and received a timely response. They were willing to give several incentives not to cancel my order. I wanted to continue with my decision to cancel the order and my money was refunded without any problem.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Being a larger lady I have difficulty…

Being a larger lady I have difficulty finding bras that actually fits but the bra I ordered fitted beautifully, the service they gave me was absolutely first class and I am about to order another two. Thoroughly recommend this company.

1 January 2025
Unprompted review
Rated 1 out of 5 stars

RIP OFF

Item not as the product they are selling The size I ordered according to there Size chart does not fit.So rather than giving me a refund they are advising I just order another size ..with a 20$ discount! This way there will be “no hassle” (their words”or cost for shipping item back !!It is cheap with no support whatsoever
They will not provide a return address
Do not order from this company..It is based in china and BAD BAD customer service…No phone contact

3 January 2025
Unprompted review
Rated 1 out of 5 stars

This bra was not for me

This bra was not for me. No support at all, the thin padding in the bra served no purpose. I ended up wasting my money and threw the bras out. There was no shipping receipt or place to request a review. Buyer beware

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Good merchant to work with

When I tried on the bra, it was waaay too small. So, I contacted the company and I found out that the sizes listed are Asian sizes, which tend to run smaller than Western sizes. They promised to replace the one I have with a different size. They're very good at responding quickly.

2 December 2024
Unprompted review
Rated 1 out of 5 stars

They sent the wrong size

This CHINA COMPANY IS A RIP OFF! They sent the wrong size. I contacted them to return my order and asked them to send a corrected size. Was told I COULD NOT SEND MY ORDER BACK because shipping costs to send it back were too expensive. Then said if I’d send MORE MONEY for their shipping costs they’d send the corrected size. Then they said they could only give me a token refund- a few dollars after I’d spent $79.98. TERRIBLE COMPANY TO DO BUSINESS WITH SO DON’T! Linda Knox NC

3 December 2024
Unprompted review
Rated 1 out of 5 stars

This is a bait and switch company.

This is a bait and switch company.
They advertise a product and then send you a completely different and much cheaper one. Returns are sent back to
China in order to get your money back
less shipping charges. They should not be allowed to sell in America.
Do not buy any of their products!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! The bra I ordered was way too small but they were kind enough to look out for me and costs sending the item back so they came up with a suitable solution that I’m satisfied with

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Hatmeo Bra for senior

I love this bra. I have not worn them in years . It’s so comfortable I could sleep in it. I will order in other colors & this is the only bra I will ever use

23 December 2024
Unprompted review
Rated 5 out of 5 stars

I would like to leave a positive review for customer service.…

I would like to leave a positive review of my experience with Hatmeo ! I order 2 items for my daughter for Christmas. I called to tell her about my purchase . Unfortunately she had just purchase the items elsewhere and would not need them.
I immediately contacted Hatmeo explaining what had transpired and the customer service I received was stellar. They immediately canceled my order and began the process to credit my PayPal for the items which has been done. I really appreciated how their agent treated me with curiosity and respect. I would recommend them highly. 5 stars goes to customer service.
Thank you Hatmeo.

15 December 2024
Unprompted review
Rated 5 out of 5 stars

The bra I ordered was very comfortable…

The bra I ordered was very comfortable and held my sagging 84 year old breast the whole day! This is the best bra I have ever worn and I want to re order 1 black size XL !
I encourage older women to try this bra! You will be happily surprise like me!

Vicki

16 December 2024
Unprompted review
Rated 4 out of 5 stars

Great Customer Service

I dealt with Customer Service as I wanted to cancel my order. They did respond to my email efficiently and organised to have my refund deposited back to my PayPal account. Everything was sorted out within a couple of days. Great Customer Service thank you

17 December 2024
Unprompted review

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