Hatmeo Reviews 

500
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the customer service team for being prompt, professional, courteous, and helpful in resolving issues. Many people appreciate the company's flexibility and willingness to offer solutions, such as sending replacements or processing refunds, even when the customer was at fault. However, some people were dissatisfied with the product sizing, often finding items to be much smaller than expected or not true to the size chart. There are also concerns about product quality, with some reviewers describing items as inferior, cheap knockoffs, or not matching the pictures online. Additionally, many customers express frustration with the pricing and return process, citing expensive postage, difficulty in getting full refunds, and the high cost of returning items to international addresses.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing, with many reviewers expressing significant... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the product as well-made,... See more

Order

Users describe ambiguous interactions with order, with some customers reporting positive experiences such as... See more

Customer service

People report positive experiences with customer service, often describing it as very good, excellent, and... See more

Price

Reviewers mention negative feedback about price, often citing hidden charges, unexpected fees, and high costs... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service from long distance supplier was excellent - 5 stars. Shoes received were good quality but drop a star for being very undersized. Replacement dealt with efficiently and cost effectively but... See more

Rated 4 out of 5 stars

There was an initial problem with sizing, but after negotiations with the Customer Service team, this problem was overcome satisfactorily. The Customer Service team were, at all times, prompt, profes... See more

Rated 5 out of 5 stars

I ordered 2 bra/camisoles. Unfortunately, I needed a larger size. The quality is superb. Very silky and well made. I would recommend this product highly to anyone. Order a size larger since they... See more

Rated 5 out of 5 stars

An anomalous glitch occurred during my initial purchased resulting in my thinking the payment had failed and I therefore repeated my order. All messages were intercepted and placed in my junk folder,... See more


Company details

Written by the company

Welcome to Hatmeo, a global e-commerce powerhouse founded in 2016, with an extensive presence across 30+ product categories, including fashion, tools, toys, pets, sports and outdoors, home essentials, electronics and etc. We've become a one-stop destination for diverse consumer needs.


Contact info

3.4

Average

TrustScore 3.5 out of 5

500 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(500)

93 reviews in the last 12 months

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Rated 1 out of 5 stars

THIS IS A SCAM!

If I could give zero stars I would. This company is a complete scam. I think any of the positive reviews were probably written by people who work in the company. Pay attention to the negative reviews because they make it impossible for you to get your money back.

22 February 2025
Unprompted review
Rated 5 out of 5 stars

Sizing problem.

I had a sizing problem with a product and Hatmeo was very good with helping me find a solution that I could work with and that satisfied our original deal.
Thank you info@wmbras for your dedication to customers.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

I am so pleased with the quality of the…

I am so pleased with the quality of the bras I bought from HATMEO recently. The item arrived by post very quickly, in just a few days. Their helpful emails informed me on how to track the package.
The service and product quality were excellent and I will shop with this company again

19 February 2025
Unprompted review
Rated 3 out of 5 stars

Customer service was exceptional!

I ordered one bra from the Hatmeo website, before almost immediately realizing I could buy the same Hatmeo bra on Amazon for much less. Within minutes of placing the order, I emailed the company asking them to cancel it. They responded within a few hours and offered me a $3 discount. I responded by thanking them for their offer, but asking them again to cancel the order, which they politely did. They also gave me a substantial coupon for a future order. Their customer service was very prompt, polite and kind. I haven't yet ordered the bra from Amazon, but I plan to (I was waiting for a resolution to the Hatmeo order), so I can't comment on the bra itself.

26 February 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 2 bras from Hatmeo

I ordered 2 bras from Hatmeo. The bras that I ordered were supposed to be beige color. They bait and switched peach/apricot colored bras. I tried to return them but I needed to file international paperwork with the Post Office AND the price to return was $20+. I contacted Hatmeo to send me a return label so that I could send them back. Nothing!

1 November 2024
Unprompted review
Rated 5 out of 5 stars

I ordered 2 sweatshirts

I ordered 2 sweatshirts, and the size was too big (2X).
The program for replacement was a little laborious but more than fair. They gave me a discount on the replacements and had me keep the original shipment.
I will be doing additional business with the company mainly due to quick response and product quality.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Immediate response to question

Hatmeo responded immediately to questions I had about my purchase. I am eagerly awaiting my second order and will be purchasing more. Thank you for your kind interest in my satisfaction.

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing. Please read before buying.

I ordered two bras, they are nice material but didn’t fit. I wanted to return them and was first told that I could get a good deal if I first wrote a positive feedback report, which I said I couldn’t do. I was then told that it would be too expensive for me to return the products to Shanghai (at my own expense), despite having being charged $4.99 for product return insurance as an extra mandatory cost. I had assumed this was to cover returns but was told it was to cover losses on those products that people felt like returning. I note another similar report on this site - I too was offered $US7 in lieu. It does make me concerned about the veracity of some of the positive reports here. I am very disappointed as the product looked good and promised so much.

13 February 2025
Unprompted review
Rated 1 out of 5 stars

I ordered two bras for $60

I ordered two bras for $60. The fit is horrible. I requested info on how to return and was advised by customer service that it is too much trouble and they would give me a $5 refund. I said this was not acceptable and they offered me $7. This company should be ashamed of their practices.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Hatmeo worked with me and the results turned out perfect!

I can't say enough about my shopping experiences with Hatmeo. Nice quality, low prices, and great communication. I had some sizing issues and not only did they send out new items, but they let me keep the original order. Who does that? Their response time is quick when you email them. I highly recommend them for a great shopping experience!

5 February 2025
Unprompted review
Rated 1 out of 5 stars

I ordered one of their satisfaction…

I ordered one of their satisfaction guaranteed bras. I was very dissatisfied with the quality and lack of support. I contacted their customer service department to start a return. The bra was $29.98 plus $9.99 to ship. They are offering me $4 to keep the bra (which I don’t feel the bra is worth). They are telling me that I have to pay shipping overseas (when the return address says New York). I WOULD NOT WASTE MY MONEY ON THIS PIECE OF GARBAGE OR DO BUSINESS WITH THIS UNETHICAL COMPANY!!!

6 February 2025
Unprompted review
Rated 1 out of 5 stars

RUN THE OTHER WAY AS FAST AS YOU CAN

RUN THE OTHER WAY AS FAST AS YOU CAN. I cannot believe that Amazon supports this company on their platform. Their bras do not fit and are cheaply put together. I was actually going to return the bras, but the lies and misinformation from the company made me angry. A zip code/postal code that does not exist for DHL is provided as part of the shipping address. Don't waste your money.

6 February 2025
Unprompted review
Rated 1 out of 5 stars

The bras are horrible and flimsy

The bras came, but provided no support whatsoever. My breasts were falling out as I walked. I should have known better not to order them without checking if the company is for real. I would have given 0 or negative stars for these. Never again!

2 February 2025
Unprompted review
Rated 4 out of 5 stars

Good Customer Service

The way Customer Service took care of my concern with my return to sender order. They informed me of the reason it was returned and sent me all the information I needed to complete in order to have my order resend to me. Thank you. Will be waiting on my order.

2 February 2025
Unprompted review
Rated 5 out of 5 stars

The material is nice and feel…

The material is nice and feel comfortable. It's wireless and that's what I like. But make sure you order the right size according to the size chart in order to fit well. Customer service team is quick to respond.

1 February 2025
Unprompted review
Rated 1 out of 5 stars

I was so looking forward to ordering…

I was so looking forward to ordering what sounded to me, to be a wonderful new bra, only to do my research and now understanding the issues.

No customer service number, a litany of disgruntled customers, having to fight for their refund and knowing this comes from China. A HUGE not thank you!!!!

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Don't be fooled by the adds

Don't be fooled by the adds. They most lilley used small breasted women or women within implants.

I purchased two Hatmeo bras, and they had good reviews, when I tried them on there is no support whatsoever!! they are just awful. I even tried to give them away and two friends, they tried them on, and there breast just fell out and the bra slipped up to their necks. I tried to return the bras I spent $40 on them. and they would only give me $8 back they started at $4 then at $5 I argued with the company, they finally gave me back $8 and a credit but I have to spend $60 to use the credit.

28 September 2024
Unprompted review

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