Hatmeo Reviews 

505
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the customer service team for being prompt, professional, and courteous. Many people appreciate their helpfulness in resolving issues like duplicate orders or incorrect sizing, often arranging replacements or refunds. Some reviewers also noted the good quality of certain products received. However, some customers also noted significant challenges with product sizing and quality. Many report that items run extremely small, often requiring orders of multiple sizes larger than usual. A few other people also felt that some products were of inferior quality, not matching descriptions or photos, and expressed dissatisfaction with the return policy, citing high costs and difficulties with international returns.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing. Many reviewers express significant... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising products as well-made,... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting issues related to incorrect... See more

Customer service

Customers had positive experiences with customer service, often describing it as very good, excellent, and... See more

Return policy

Users describe negative interactions with the return policy, with many finding it nearly impossible to return... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great tank top overall BUT, YOU BETTER ORDER THE CORRECT SIZE THE FIRST TIME!! It's basically impossible to return, even though they say "30 day return policy". I was willing to pay the return pos... See more

Rated 4 out of 5 stars

Service from long distance supplier was excellent - 5 stars. Shoes received were good quality but drop a star for being very undersized. Replacement dealt with efficiently and cost effectively but... See more

Rated 4 out of 5 stars

There was an initial problem with sizing, but after negotiations with the Customer Service team, this problem was overcome satisfactorily. The Customer Service team were, at all times, prompt, profes... See more

Rated 5 out of 5 stars

I ordered 2 bra/camisoles. Unfortunately, I needed a larger size. The quality is superb. Very silky and well made. I would recommend this product highly to anyone. Order a size larger since they... See more


Company details

Written by the company

Welcome to Hatmeo, a global e-commerce powerhouse founded in 2016, with an extensive presence across 30+ product categories, including fashion, tools, toys, pets, sports and outdoors, home essentials, electronics and etc. We've become a one-stop destination for diverse consumer needs.


Contact info

3.4

Average

TrustScore 3.5 out of 5

505 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(505)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

MarieJo bra and knickers

I have had to wait for a delivery from the 10th April and when I received it today as I was not available yesterday for the delivery I was shocked. It was a very poor attempt at packaging lingerie! Not sure if this is because they could not find the product or what but the boxes were battered and open . I have returned the knickers as they are of extremely poor quality and very thin for nearly £46! you must be joking Bra For Me! They will not last at all. I hope the bras do otherwise these will be sent back as well - they are thin but fit okay.
shame I can't show you the photographs. I also want to add this is because there are no shops anymore for women in certain towns and cities to be able to buy bras anymore.

24 April 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting I am totally disgusted at the…

I am totally disgusted at the fraudulent tactics of this company. I paid for insurance on my order thinking that would give me piece of mind if I needed to return it. The items did not fit and trying to get a refund is proving very frustrating. They offered me $12 . I paid $90 with insurance and freight otherwise I have to send my items back to China. Even though the insurance states they would cover the return cost. I would never purchase from this company again and I am going to take this further as I think it illegal to charge return insurance and not honour it.
It makes out it is an Australia company until you want to return an item.
Bad Business . Sick of the overseas rip offs. Never again… stay clear
I think we all should get in touch with Consumer Affairs and report this company. We need to take action and hopefully stop the scammers.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Very polite and helpful

The bra was not suitable for me, the response to this was very quick and helpful, offering new, unpadded bra for postage costs only. Always very polite in their responses. Thank you

23 April 2025
Unprompted review
Rated 5 out of 5 stars

order mix up

I had a mix up with the bra's and customer service got right back to me and made it right, I don't remember any other service doing what they did to make me happy. thank you

31 March 2025
Unprompted review
Rated 1 out of 5 stars

Bras no good from Hatmeo

I purchased bras on Dec 13, 2024 for a total of $87.00. It has taken me from January 2025 to March 2025 to finally get NOTHING DONE. At 1st they told me to just keep bras, then they started to offer me small amounts of $. Told them I did not want the bras nor the small amounts of money. Then I was told to send bras back to China at my expense & to insure them, after was told to keep them. They were so small could not get over head, they were cheap looking. Only buy from them if you want to get ripped off. I was finally blocked from leaving any type of comment.

15 December 2024
Unprompted review
Rated 1 out of 5 stars

Very very disappointed

Very very disappointed! I wanted to return it since it fell apart within an hour of my wearing it. So I wrote to customer service requesting the address to send it to. This is what I got!
________________________________________________
Delivery has failed to these recipients.
Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn't properly registered at their domain registrar. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
———————————
For some reason, I think I’ve been scammed!

31 March 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 2 Bra's $60

Ordered 2 Bra's $60, they are terrible, material very flimsy and poorly make. Contacted them and told them I was sending them back and wanted a refund. I was told I would only get a $40 voucher. I had gone out and read their refund policy and said full refund to whatever card you put the purchase on. They disagree. Please don't buy these bras. Not worth is at all. I took the loose and threw them away because I am not paying the shipping charges they wanted due to having to ship them back. Shipping was like 3 times more than I paid to get them. It is nothing but a SCAM!!!!!!!!!!!!!!!!!

28 February 2025
Unprompted review
Rated 1 out of 5 stars

My Experience

This companies products are very cheap looking and very cheaply made. The experience was horrible. They offered me a $20 refund from the $60 i spent but only if l left a positive review. It was worth losing money to give this "POSITIVE" review.

Below this form is this statement:

By submitting this review, you confirm it’s based on a genuine experience and you haven’t received an incentive to write it.

Was $20 not their incentive?

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Crap

Can't hold up a marshmellow's weight. NOTHING orthopedic about a bra made out of super stretchy fabric with two patches of stiffer fabric over the nipples. I could get as much support from a can of paint. A total waste of money. I gave it try thinking it would work. 1/2 hour was all it took to have my back screaming at me just cooking dinner. Horrible excuse for what it is marketed as. What the company needs to do is actually research what would be a good fabric for support. Print pictures of actual bras being sold, not the fantasy ones being pictured in ad's and their website.

30 March 2025
Unprompted review
Rated 1 out of 5 stars

This is a total scam

This is a total scam. They charge 29.98 for the piece of crap bra, plus 9.99 shipping plus a 2.99 for return insurance. Then you get the bra it is the most flimsy thing I've ever seen. It takes 3 emails to get a return address. They tell you that you will only get the 29.98 refunded and you pay the shipping back which is $25. Don't get sucked in!

31 March 2025
Unprompted review
Rated 1 out of 5 stars

Absolute fraud

Absolute fraud! These are the least supportive bras I have ever seen, they are cheap and flimsy and in no way orthopedic. When I tried to return them, I received sketchy emails saying they would TRY to process a return if I sent them to an address in Shanghai China. Total rip off!

27 March 2025
Unprompted review

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