I found taking out Car Insurance with Hastings relatively easy. However, when I rang up to add a couple of days onto my policy at the start of the policy I was quoted an absolutely outrageous price fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy to get insurance... one's I rang Hastings it wouldn't let me do it on line.But I don't understand why they didn't let me insure my bike on line... I filled in all my details then it said so... See more
Company replied
I had to make a claim this year for the first time and I was very anxious because the accident was my fault. But. The whole process was amazingly straightforward and I only experienced helpful res... See more
Company replied
Good value buildings and contents insurance . All ready have my cars and motorbike insurance with them. Hasting app easy to use and shows all your policies, easy to make ammendments etc. Not had to... See more
Company replied
Company details
Written by the company
Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.
Written by the company
Contact info
Conquest House, Collington Avenue, TN39 3LW, Bexhill-On-Sea, United Kingdom
- www.hastingsdirect.com
4.4
Excellent
195K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Price and user experience of app.
24 July 2026
Reply from Hastings Direct
Hi Takunda,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Reply from Hastings Direct
Hi Liezl,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Insurance is good but that's all
App doesn't work and can only speak to a person on weekdays during normal work hours. According to the website they work Saturday and Sunday but that's not the case. I have a van and a car policy but can't see both. Originally had car insurance but when I added the van the car policy disappeared. Made a claim and after two years not sorted so van insurance is sky high even though the claim isn't settled and now I got a court case pending from the person that hit me. It's very stressful and feel they have forgot me as not heard a word in over a year
1 August 2026
Unprompted review
Reply from Hastings Direct
Hello,
Thanks for your review, we’re sorry to read about the poor experience you had during this claim and to see that you didn't get the customer service you needed.
Providing our customers with the best possible experience is always our top priority especially when it comes to making a claim, so we regret that you didn't receive this and we appreciate the delay and poor communication is frustrating.
If you would like contact arranged with the Claims team, please send us a private message on X, @Hastingsdirect or on Facebook and provide the claim reference number. We'll do all we can to arrange contact with them so you can discuss this. ~Theo, Social Media Team
Good price easy to buy
Good price easy to buy beat most other insuries easily and of course I also have car cover
31 July 2026
Reply from Hastings Direct
Hi Philip,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Have used Hastings before and the ease…
Have used Hastings before and the ease of getting insurance was good as was the price for the cover would use them again
24 July 2026
Reply from Hastings Direct
Hi Don,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Reply from Hastings Direct
Hi Narinder,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Everything was done online to renew my…
Everything was done online to renew my car insurance, which all went smoothly. The price was also lower than that quoted by my previous insurers.
24 July 2026
Reply from Hastings Direct
Hi Douglas,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
I had the pleasure dealing with Denise…
I had the pleasure dealing with Denise a South African lady . The customer service level she gave was exceptional. Besides explaining everything she had a great sense of humour which is missing in many people nowadays. A great credit to Hastings Insurance . Thank you from a very happy Policy holder XA20016134956
1 August 2026
Unprompted review
Reply from Hastings Direct
Hi Ian,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Smooth change arrangement
You made the change on insurance policy very easy to complete
16 July 2026
Reply from Hastings Direct
Hi Roger,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Reply from Hastings Direct
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
They were very helpful
24 July 2026
Reply from Hastings Direct
Hi Avril,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Good service easy to contact and best quote well pleased
Good service easy to contact best quote well pleased
31 July 2026
Reply from Hastings Direct
Hi Ronnie,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
QUICK and Polite
31 July 2026
Reply from Hastings Direct
Hi Rosemary,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Very helpful live chat with agent who…
Very helpful live chat with agent who answered my queries & guided me through completing purchase of policy
31 July 2026
Reply from Hastings Direct
Hi Shelia,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Reply from Hastings Direct
Hi Dilan,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Absolute con artists
Absolute con artists. Gave me a £645 quote via third party comparision site and increased it to 700 while completing the details. Won't pay them even if the cheapest!
31 July 2026
Unprompted review
Reply from Hastings Direct
Hello Georgi,
I'm very sorry to read about the increase in price. I can appreciate the frustration this would have caused, and I hope that you have since been able to find suitable cover for your vehicle. I'm afraid we're not able to check the quote here to see why this may have occurred. If you would like to discuss it further, please give us a call on 0333 321 9801 so we can take a further look for you. ~Theo, Social Media Team
Very efficient and helpful staff member…
Very efficient and helpful staff member who helped with the temporary change to my policy
31 July 2026
Reply from Hastings Direct
Hi Nigel,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
A good quote from Hastings Direct
I went onto Compare The Market to find a good price to get my new motorbike Insurance, Hastings Direct gave me a really good price and I know they are a reputable company. Pleased to say that I took out their insurance
30 July 2026
Reply from Hastings Direct
Hi Sharon,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Reply from Hastings Direct
Hi Kate,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
It was easy .
31 July 2026
Reply from Hastings Direct
Hi Akram,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.