Quick to fix my problem, thanks. Would have been 5 stars if logging into the App & creating a password was possible, just won't let me pass black screen with unwanted useless facts... still unable to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having just joined Hastings it is very early days. However, so far I have been impressed. They have been attentive and considerate in their approach to their new client keeping me up-to date and expla... See more
Company replied
The overall experience is positive and many services are available in the app. Their RAC service was quite good and they paid the assistant beforehand so no needed for further headaches. However, the... See more
Company replied
I don't like hastings or any insurance dealers lets get that straight. I chose hastings for the price against what i was paying. I don't like using the data tracker one little bit. I hated setting it... See more
Company replied
Company details
Written by the company
Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.
Written by the company
Contact info
Conquest House, Collington Avenue, TN39 3LW, Bexhill-On-Sea, United Kingdom
- www.hastingsdirect.com
4.4
Excellent
196K reviews
Asks customers to review
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Very friendly and professional call…
Very friendly and professional call centre staff. Prompt online qoute.
3 August 2026
Reply from Hastings Direct
Hello Stephen,
It’s great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Reply from Hastings Direct
Hello,
It’s great to see you received the level of customer service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Reply from Hastings Direct
Hello Maurice,
It’s great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Everything was dealt with in a timely…
Everything was dealt with in a timely manner and updated swiftly.
6 August 2026
Reply from Hastings Direct
Hello Sonia, this is really good to hear. Thanks for taking the time to share this with us. ~Theo, Social Media Team
Fully comprehensive insurance
Fully comprehensive insurance, at a great price, buying was fast & fuss free.
30 July 2026
Reply from Hastings Direct
Hello Elaine, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Straight forward transaction
6 August 2026
Reply from Hastings Direct
Hello Elfyn, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hi Petar, thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. We’re delighted to hear we’ve been able to offer a competitive price. If there’s anything else you need, just get in touch and let us know. ~Theo, Social Media Team
Reply from Hastings Direct
Hello Philip, I'm glad you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
So far so good
So far so good.
Good cover, for a realistic price, in today's market.
App tracking for first month, might have been a bit dodgy. I received a message, when my phone was on the move, on the golf course. Informing me that my current journey was being monitored! 😆
14 July 2026
Reply from Hastings Direct
Hello,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
All done online very easy and the price…
All done online very easy and the price was over a£100 cheaper than my previous insurance.
30 July 2026
Reply from Hastings Direct
Hello Nick,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Just bought the car insurance and it…
Just bought the car insurance and it was quick and easy. Everything is done via the app.
Good price.
31 July 2026
Reply from Hastings Direct
Hello Jack,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Reply from Hastings Direct
Hello Raymond, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Awesome Easy straight forward process…
Awesome Easy straight forward process to buy insurance from this company, been with them for past year 2025, i did renew the policy succesfuly for another year with same.company, overall 9 out of 10 affordable prices. all depends of if you are a good driver with no claims and no accidents or bad driving behaviour.
Good Price, Good Service, and a good user experience.
Thank you Hastings direct
5 August 2026
Reply from Hastings Direct
Hi, thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. We’re delighted to hear we’ve been able to offer a competitive price. If there’s anything else you need, just get in touch and let us know. ~Theo, Social Media Team
Very helpful and quote was fair.
30 July 2026
Reply from Hastings Direct
Hello,
It’s great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Easy transaction
27 July 2026
Reply from Hastings Direct
Hello, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Malky 00 the messaging app nobody looks at…
Using the messaging app nobody looks at these messages and you get an automated reply. What is not close to the answer AI has lots of mistakes. Tried to call the company. Nothing.
30 July 2026
Reply from Hastings Direct
Hello Malcolm,
Thank you for your review, I'm very sorry if you have struggled to get the help you need from the app. The messaging service isn't a live one so at times, there may be a bit of delay before a reply. You can call the Customer service team on 0333 321 9801 or send us a private message on Facebook if you have any questions. We'll do all we can to help you. ~Theo, Social Media Team
Avoid!
Horrible I wouldn't recommend this insurance, also they track you when you don't even have the insurance bought yet, without your permission. Avoid!
6 August 2026
Unprompted review
Reply from Hastings Direct
Hello,
Thanks for your review, we’re sorry you’re unhappy with the terms of this policy.
The App policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy as we strive to make it clear what kind of policy this is and what is required before it is purchased. We're sorry if this information wasn't seen.
I regret that you've had a poor experience with us and I hope that you have since been able to find suitable cover for your vehicle. ~Theo, Social Media Team
Reply from Hastings Direct
Hello Sharon, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello, I'm glad you had a straightforward and positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Great to be able to insure on multi car…
Great to be able to insure on multi car as all in one place makes it easier
3 August 2026
Reply from Hastings Direct
Hello, it's good to see that we could offer you the level of cover that you needed. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
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