Harrod Horticultural Reviews 

1,027
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I recently ordered two of the modular metal raised beds. They were delivered within a few days, but unfortunately one of the parcels had been mishandled in transit causing damage to the contents.... See more

Rated 5 out of 5 stars

Purchased a SouthWold 3 seat back bench that goes perfectly in our garden and matches their bistro table and carvers and the dining table and chairs we bought some time ago. These are really superb i... See more

Company replied

Rated 1 out of 5 stars

We are a garden design and construction business based near Tunbridge Wells and have spent thousands of pounds in the last few years with Harrod. Unfortunately this time, on a critically important pro... See more

Company replied

Rated 5 out of 5 stars

I ordered two raised beds recently. The quality is superb and they are very sturdy; they look good too! Unfortunately, the corner fittings and instructions for one of these did not arrive with the p... See more

Company details

  1. Garden
  2. Garden Center
  3. Garden Furniture Shop
  4. Land Allotment
  5. Outdoor Furniture Store

About Harrod Horticultural

Written by the company

Over 65 years of UK Design and Manufacturing experience have made Harrod Horticultural a leader in garden product design.

Based in Suffolk, we design and manufacture many of our products in our purpose built factory using established and advanced new techniques.

Our range has expanded over the years from our best selling fruit cages and raised beds to now include garden arches, garden furniture, pergolas, obelisks, planters, garden furniture, trellis, netting, greenhouses, boot room and much more.

SOCIAL MEDIA

Instagram - @harrodhorticultural

Facebook - @harrodhorticultural

Twitter - @harrodhort

Pinterest - @harrodhort

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(1,027)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service as usual

Great service as usual. Quick delivery and Packaged well. Southwold plant supports great. Very sturdy and look great

10 March 2023
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Reply from Harrod Horticultural

Thank you for your kind review.

Rated 4 out of 5 stars

Missed delivery but good customer service

Have purchased from Harrod horticulture many times and not had any problems. Always liked the quality of their products. This time the order was delayed and then when the delivery did arrive one package was missing and another damaged. The delivery driver from Dx was not helpful and said it was my problem to sort out. I was very unhappy as the order was not cheap. Happily Harrod dealt with the complaint promptly this morning and spoke to courier. The missing parcel turned up this afternoon. A bad customer experience turned around to a positive one by good customer service from Amanda and the customer service manager. Will happily order from them again now.

7 March 2023
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Reply from Harrod Horticultural

Thank you for your kind review and pleased that the issues you experienced were resolved promptly.

Rated 5 out of 5 stars

Mulch

The mulch was fantastic

26 February 2023
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Reply from Harrod Horticultural

Unfortunately think there may have been some misunderstanding as the product bought from us was Strulch garden Mulch. Sorry to hear you have had problems with the shed, but this was not supplied by us.

Rated 5 out of 5 stars

Garden netting

I received the garden nets I ordered, they are great quality I've had them before, they last years.

9 March 2023
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Reply from Harrod Horticultural

Thank you for your kind review and pleased that you are happy with the nets and their quality.

Rated 5 out of 5 stars

Delivered as expected

Delivered as expected. Very pleased with Raised Beds, very easy to set up with full instructions. Will order repeat later.

8 March 2023
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Reply from Harrod Horticultural

Thank you for your kind review and pleased to hear you are happy with the raised beds.

Rated 5 out of 5 stars

‘Y’ support stakes

Prompt answering on phone. Friendly, knowledgable agent. Fast delivery, well packed goods. Been ordering various sizes of ‘y’ support stakes for years. Bit disappointed the useful short 1 foot ones no longer available.

8 March 2023
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Reply from Harrod Horticultural

Thank you for your kind review and pleased you are happy with the support stakes.

Rated 5 out of 5 stars

A very helpful Company.

I phoned as wasn't sure about a cover for blueberries and was told what the sizes for the covers were. I could then order the right size. Thank you so much for your help.

7 March 2023
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Reply from Harrod Horticultural

Thank you for your kind review and pleased we could help.

Rated 5 out of 5 stars

Had exactly what I wanted (garden…

Had exactly what I wanted (garden fleece on a roll)
right price, arrived as promised,already protected my
potato crop.

4 March 2023
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Reply from Harrod Horticultural

Thank you for your kind review and pleased you are happy with the fleece.

Rated 5 out of 5 stars

The cover for my raised bed …

The cover for my raised bed is working well. Total cover if frost is forecast, and protection from birds and slugs all the time.

4 March 2023
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Reply from Harrod Horticultural

Thank you for your kind review and pleased the raised bed covers are working well.

Rated 3 out of 5 stars

Excellent products - built to last

Excellent product, but lack of delivery notification was an issue - for such large and expensive items, some tracking and notifications would assist customers.

20 February 2023
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Reply from Harrod Horticultural

Thank you for your honest review. We will pass your comments onto our customer service team as we aim to keep customers well informed about deliveries and will investigate how we can improve further. Sincere apologies for any inconvenience caused.

Rated 4 out of 5 stars

Excellent service, useful product

Very efficient speedy service and products I purchased (popadome crop protection tunnels) generally well designed and functional. However, end hoops of tunnel tend to fall inwards. I have added a guy rope each end to try to rectify this, but maybe something for designers to reconsider.

3 March 2023
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Reply from Harrod Horticultural

Thank you for your honest review. We will pass your comments onto the design team of review.

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