Harper Macleod LLP Reviews 

228
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently highlight the exceptional dedication of the staff, describing them as professional, knowledgeable, and genuinely supportive during difficult and emotional legal procedures. Many people emphasize how wonderful it is to receive prompt communication, regular updates, and clear guidance from the very beginning to the final outcome. Though some customers noted that the journey could occasionally involve a lengthy process or minor delays due to external factors outside the team's control. Despite these occasional setbacks, consumers remain extremely satisfied with the successful results and expert handling of their personal injury or property claims.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and clear... See more

Service

Customers consistently note positive experiences with service, describing the staff as professional,... See more

Customer service

People report overwhelmingly positive experiences with customer service, highlighting clear communication and... See more

Claim

Users describe positive interactions with claim handling, highlighting professional and efficient service... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt communication and regular... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the pleasure of having Alana deal with my case and she was wonderful from the beginning to the end. She got in touch with me and talked me through my options and what needs to happen/ will happ... See more

Company replied

Rated 5 out of 5 stars

Craig has been handling our case for over a year and he has been nothing but the best. Craig has kept us informed about the progress from start to finish, every update was communicated to us w... See more

Company replied

Rated 5 out of 5 stars

Kate and Aileen were fabulous helping with my purchase as a first time buyer in Edinburgh. The vetting process was upfront and very quick even with overseas parties. Aileen was supportive and efficien... See more

Company replied

Rated 5 out of 5 stars

Laura McLean has been my solicitor through an extremely long, difficult divorce and she has been an absolute rock throughout. Always totally focussed on my best interests, but also always mindful of c... See more

Company replied


Company details

  1. Lawyer

Written by the company

Harper Macleod is a leading independent Scottish law firm with offices in Glasgow, Edinburgh, Inverness, Lerwick and Thurso, offering a full range of commercial and personal legal services across Scotland, the UK and further afield. At Harper Macleod, it's all about you, not us. We put your needs at the heart of everything we do. We believe that your success determines our success and because no two clients are the same to us, we'll work harder than anyone else to understand your needs and objectives. You need problem solvers and advisers, not just lawyers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

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4.9

All reviews

(228)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

Top Work

Within thirty minutes of making the initial enquiry about acting on our behalf for a property purchase Callie Mackay had phoned back and touched base.
Throughout the process Callie was always responsive to questions and provided regular updates on progress. The purchase was completed within the estimated timeframe of 4-6 weeks and the finalised documentation was sent within two days of completion.
Top work - we have used Harper Macleod for land purchase and wills and have found them to be thorough, honest and practical.
Our thanks to Callie for bringing this purchase in on time.

5 September 2025
Unprompted review
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Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

Excellent service for sale and purchase of our property

We were delighted with the service provided by Will and the Harper Macleod team. From the very start of putting our property on the market, through to concluding the purchase of our new home, the team kept in constant contact with updates on progress and answered any questions we had quickly and in detail. We can’t thank them enough for the help and will would defiantly use them again in the future

28 July 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Scott, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Excellent service throughout

From the beginning of my claim I was communicated with in a timely manner, and always kept informed of the next steps.

I also was provided with expectations regards time expected to reach a settlement.

Excellent service from beginning to end, and appreciations to Karen S who managed my case.

1 October 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Andrew, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

Friendly staff

Friendly staff, very prompt at replying to emails, very quick and efficient service.
As a first time buyer I had many questions about the home buying process, staff answered all my questions and made the whole process a lot less stressful. Would highly recommend.

22 September 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Dena, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Personal injury claim

I got an excellent outcome and they eased a difficult path. They dealt with all communication and questions promptly which helped to put my mind at ease 10/10 experience.

19 September 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Stuart was superb from start to finish

Stuart was superb from start to finish. Even when not a lot to communicate I’d be kept in the loop at all times. Any questions I had answered in full and timely.
Wouldn’t hesitate to recommend Stuart and the wider Harper Macleod business.

19 September 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Mark, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

I recently used Harper Macleod LLP…

I recently used Harper Macleod LLP after a car accident and was very pleased with their service. The team was professional, approachable, and reassuring during a stressful time. They kept me updated, explained everything clearly, and made sure I received the physiotherapy I needed. Their expertise ensured everything was handled efficiently, giving me peace of mind. Thanks to their support, my case resolved smoothly with a better outcome than I expected. I highly recommend Harper Macleod LLP for anyone needing legal help after a car crash.

Shauni M.

17 September 2025
Unprompted review
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Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

Great company, thank you!

Great company! Dealt with Craig and he was brilliant from start to finish, always on hand with any advice. Really appreciate his time and patience.

8 September 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 1 out of 5 stars

Awful Conveyancing Experience

Instructed them on 27 August 2025 and by 4 September 2025, discharged them; after just 9 days, but they still haven't confirmed this. They appointed us a trainee paralegal instead of a fully qualified conveyancing solicitor, and gave us contradictory instructions. We wrote to them to complain on 2 September 2025 about valid concerns, but they never responded. Like others on here, we were duped by the positive reviews. We shall be writing to the LSS.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Lawyer treated me with respect and was…

Lawyer treated me with respect and was immediate with troubles opening files, the lawyer took in and processed the correct information and the claim was fair.

3 September 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

10/10 Service

My personal injury claim was dealt with by Stuart Cameron (Senior Handler) and I could not recommend Stuart or Harper Macleod more. I was kept up to date and never had to chase for information. This could have been a stressful process but due to Harper Macleods fantastic staff it couldn’t have been further from stressful. I was delighted with my settlement and will be returning to the company for any future legal advice.

20 August 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Mel, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

Highly recommend- Sean Mccarney made a tricky process easy and was extremely knowledgable

I was unfortunately involved an an accident where the third party was to blame. Ruairidh from the first response team was extremely helpful and informative. My case was then passed to Sean McCarney (senior solicitor). My case was tricky due to the lack of response from the third party. However, Sean ensured to chase on a regular basis and provided his recommendation of when to settle. Once Harper Macleod received the funds it was sent to me almost instantly. Sean was extremely knowledgeable and reassuring and I don’t know where I would’ve been without him! Thanks again.

21 August 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Eve, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

Lauren was always in touch done a great…

Lauren was always in touch done a great job to settle my mind

19 August 2025
Unprompted review
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Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

First class service start to finish

First class service start to finish. Highly recommend .

12 August 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Harper Macleod handled my claim in a…

Harper Macleod handled my claim in a timely and straightforward manner. Sean McCarney, who was handling the case, was professional and highly efficient. Overall, I am very pleased with the outcome and the support I received.

12 August 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

Olivia D feedback

Olivia was very informative every step of the way. She also had a gracious manner and was very patient with me throughout the whole process.
She resolved the issues for me successfully.

Regards
E Andreuccetti

25 July 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

My experience was outstanding thanks to…

My experience was outstanding thanks to Sean McCarney. My case took about 8 months to be resolved and throughout this time he delivered excellent service. He was straightforward, helpful and always kept me in the loop of the process. Even on weeks where there were no update, he would send me an email to confirm what he was waiting for so that I never felt forgotten about. He handled all my case information in a professional, friendly and respectful way and made the process easy and clear for me. His advice was helpful and I am 100% satisfied with the outcome of my case. Although this firm was assigned to me by my insurance provider(admiral), if I am ever in need of a law firm again I will be using Harper and MacLeod and requesting Sean as he went above and beyond at every turn.

17 July 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Rebecca, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

Very professional and helpful

Karly Ward with Harper Macleod was extremely professional and very attentive throughout the claims process. Her handling of this has me confident that Harper Macleod will be my first choice for legal matters in the future.

16 July 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Best accident and claim representatives

Having never been into an accident before I didn't know what to expect, even the timeline of the procedure and claim to be settled. But I'm glad Harper Macleod llp representative Sean MCcarney was able to guide me throughout the process and assured me good results . The claim barely took a year and was settled with good settlement quote . It was pretty easy getting through him throughout. Thanks again and good luck .

7 July 2025
Unprompted review
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Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

Harper Macleod were extremely helpful…

Harper Macleod were extremely helpful and provided a great service.

11 July 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

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