I have made several purchases over the past few years and everythign has always gone well. Free EU shipping over a given amount, easy returns if something doesn't fit as it should, as well as professi... See more
Company replied
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See what reviewers are saying
My trail running poles developed a fault about a year after purchase. The after sales service was great. Putting in a warranty claim was straightforward, just filling in a form and uploading photos. S... See more
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There was a slight delay with shipping my order, however I don’t mind at all; I liked that they informed me about it right after I placed the order, and kept updating me on the status. And actually i... See more
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Always happy to order from Hardloop! Usually it works without any troubles, but this time i had some delays because of the transport company, and Hardloop customer support helped me a lot! With tim... See more
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Company details
About Hardloop
Written by the company
Chez Hardloop, nous pensons que la nature et le mouvement doivent être au coeur de nos vies.
C’est pourquoi, depuis 2015, que vous soyez débutant ou athlète de haut niveau, nous partageons avec vous notre goût pour le bon matériel et notre passion pour les sentiers escarpés.
Notre mission est de vous aider à trouver le meilleur équipement pour vos aventures !
Nous tenons cette promesse grâce à la meilleure sélection de matériel technique et aux conseils de nos bienveillants HardGuides (experts produits). Quel que soit le lieu de votre prochaine aventure, nous sommes là pour vous aider à l’explorer.
La nature est notre terrain de jeu et notre engagement pour l'environnement une évidence. C'est pourquoi, Hardloop est une entreprise neutre en carbone depuis 2015 et milite pour une consommation raisonnée.
Hardloop, la nature comme terrain de jeu...
Written by the company
- Trouvez le meilleur matériel pour partir à l'aventure !
- Acteur engagé, Hardloop est une entreprise neutre en carbone depuis 2015 et milite pour une consommation raisonnée.
Livraison gratuite dès 100 € - Retour gratuit sous 100 jours
250 marques techniques et plus de 65 000 produits en stock
Besoin de conseils pour choisir votre équipement ? Nos HardGuides sont là pour vous aider !
Contact info
695, Avenue Paul Louis Merlin, 73808, Montmélian, France
- 01 84 67 14 24
- hello@hardloop.com
- www.hardloop.fr
4.4
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Faulty stitching
I recently purchased a pair of castelli estremo winter cycling gloves (expensive)after only 8 times worn I noticed the stitching was failing,causing the two pieces of material to separate,I've sent clear pics where you clearly see the problem,but hardloop will not honor the manufacturers warranty and replace them or refund until returned to manufacturers for inspection, thus leaving me with no gloves,I requested a courier drop off new pair and collect faulty pair but they are not interested in being helpful.I will inform all members of our local cycling community so they can avoid getting involved with this company as the aftersales care is atrocious
13 February 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Parfait !!!
8 February 2024
Reply from Hardloop
Bonjour Tiff,
Merci pour votre retour très encourageant.
Nous espérons que votre matériel vous accompagnera dans vos plus belles aventures 😃
Sportivement,
Constance – HardGuide
Reply from Hardloop
Hello Laurent,
Thank you for your opinion which goes straight to our hearts❤️
We hope to see you soon, for a next adventure with us.
Sportingly,
Constance - HardGuide
Reply from Hardloop
Bonjour Lionel,
Merci pour votre retour très encourageant.
Nous espérons que votre matériel vous accompagnera dans vos plus belles aventures 😃
Sportivement,
Blandine – HardGuide
I recommend it 100%!
26 January 2024
Reply from Hardloop
Bonjour ES,
Merci pour votre retour très encourageant.
Nous espérons que votre matériel vous accompagnera dans vos plus belles aventures 😃
Sportivement,
Constance – HardGuide
I don’t usually leave reviews but as i…
I don’t usually leave reviews but as i was super skeptical when i ordered from this site due to the bad reviews. In the end i got a great Patagonia fleece at a price thats much less than anywhere else. Yes, the shipping takes a few more days but for the price its worth it.
31 January 2024
Unprompted review
Reply from Hardloop
Hello Mirko,
Thank you for your heartfelt review ❤️
We hope to see you soon for another adventure.
All the best,
Dorian - HardGuide
Très bon site
21 January 2024
Reply from Hardloop
Bonjour Hugo,
Merci pour votre avis et pour cette note étoilée 🌟
Cela nous fait très plaisir de voir que vous avez aimé votre expérience sur Hardloop ! 🙂
Sportivement,
Dorian – HardGuide
Très bon contact et explications
18 January 2024
Reply from Hardloop
Bonjour Frank,
Merci d’avoir pris le temps de nous partager votre ressenti.
Nous sommes absolument ravis de vous lire et espérons vous revoir très vite.
Sportivement,
Romain – HardGuide
Impeccable
12 January 2024
Reply from Hardloop
Bonjour M.,
Merci pour votre avis très positif.
Au plaisir de vous croiser au détour d'un sentier ou sur notre site pour votre prochaine activité 🤸♀️
Sportivement,
Constance – HardGuide
Reply from Hardloop
Bonjour philip,
Merci pour votre avis très positif.
Au plaisir de vous croiser au détour d'un sentier ou sur notre site pour votre prochaine activité 🤸♀️
Sportivement,
Constance – HardGuide
Reply from Hardloop
Hello Mike,
Thank you for sharing your experience and your feelings!
We greatly appreciate your feedback and use it to constantly improve our services.
We work hand in hand with brands and carriers to provide the best possible experience for our customers. Your feedback is very valuable to us.
Sportingly,
Constance - HardGuide
Reply from Hardloop
Bonjour Blouin,
Merci pour votre avis et pour cette note étoilée ! 🙂
Au plaisir de vous rencontrer lors d'une prochaine ascension. 🏔
Sportivement,
Arnaud – HardGuide
Reception top
22 November 2023
Reply from Hardloop
Bonjour Yann,
Merci d’avoir pris le temps de nous partager votre ressenti.
Nous sommes absolument ravis de vous lire et espérons vous revoir très vite.
Sportivement,
Dorian – HardGuide
Reply from Hardloop
Bonjour Solene,
Merci pour votre avis qui nous va droit au cœur ❤️
En espérant vous revoir bientôt pour une prochaine aventure.
Sportivement,
Dorian – HardGuide
Unprofessionalism at its highest
Made an order weeks ago. Delivery date was supposed to be by 11 December, however, my order is still stuck with Hardloop team which totally ignores my inquiries for updated delivery dates. Super unprofessional.
11 December 2023
Unprompted review
Ordered 30/11 - no update since: please take contact!
I ordered on 30/11. It was going to be delivered between 7/12 and 8/12. Today still no delivery, also no mail. After mail to customer service, no response received. After attempted telephone contact nothing: no phone is answered. Can someone please contact me about my order? I am leaving on a trip next week and need this order!!!! If you guys can't deliver, please give me a call, refund my money and I'll order somewhere else. :(
13 December 2023
All is perfect
23 November 2023
Reply from Hardloop
Bonjour Cyril,
Merci d’avoir pris le temps de nous partager votre expérience 😃
Nous espérons vous revoir bientôt en montagne ou sur hardloop.fr !
Sportivement,
Romain – HardGuide
Great price and rapid delivery
Great price and rapid delivery. Very satisfied and happily buy again :)
24 November 2023
Reply from Hardloop
Bonjour Greenwoodhouse,
Merci pour votre retour très encourageant.
Nous espérons que votre matériel vous accompagnera dans vos plus belles aventures 😃
Sportivement,
Constance – HardGuide
tres bonne experience
11 November 2023
Reply from Hardloop
Bonjour Jean,
Merci d’avoir pris le temps de nous partager votre ressenti.
Nous sommes absolument ravis de vous lire et espérons vous revoir très vite.
Sportivement,
Constance – HardGuide
Reply from Hardloop
Bonjour Jean,
Merci pour votre avis très positif.
Au plaisir de vous croiser au détour d'un sentier ou sur notre site pour votre prochaine activité 🤸♀️
Sportivement,
Dorian – HardGuide
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