I have made several purchases over the past few years and everythign has always gone well. Free EU shipping over a given amount, easy returns if something doesn't fit as it should, as well as professi... See more
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See what reviewers are saying
My trail running poles developed a fault about a year after purchase. The after sales service was great. Putting in a warranty claim was straightforward, just filling in a form and uploading photos. S... See more
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There was a slight delay with shipping my order, however I don’t mind at all; I liked that they informed me about it right after I placed the order, and kept updating me on the status. And actually i... See more
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Always happy to order from Hardloop! Usually it works without any troubles, but this time i had some delays because of the transport company, and Hardloop customer support helped me a lot! With tim... See more
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Company details
About Hardloop
Written by the company
Chez Hardloop, nous pensons que la nature et le mouvement doivent être au coeur de nos vies.
C’est pourquoi, depuis 2015, que vous soyez débutant ou athlète de haut niveau, nous partageons avec vous notre goût pour le bon matériel et notre passion pour les sentiers escarpés.
Notre mission est de vous aider à trouver le meilleur équipement pour vos aventures !
Nous tenons cette promesse grâce à la meilleure sélection de matériel technique et aux conseils de nos bienveillants HardGuides (experts produits). Quel que soit le lieu de votre prochaine aventure, nous sommes là pour vous aider à l’explorer.
La nature est notre terrain de jeu et notre engagement pour l'environnement une évidence. C'est pourquoi, Hardloop est une entreprise neutre en carbone depuis 2015 et milite pour une consommation raisonnée.
Hardloop, la nature comme terrain de jeu...
Written by the company
- Trouvez le meilleur matériel pour partir à l'aventure !
- Acteur engagé, Hardloop est une entreprise neutre en carbone depuis 2015 et milite pour une consommation raisonnée.
Livraison gratuite dès 100 € - Retour gratuit sous 100 jours
250 marques techniques et plus de 65 000 produits en stock
Besoin de conseils pour choisir votre équipement ? Nos HardGuides sont là pour vous aider !
Contact info
695, Avenue Paul Louis Merlin, 73808, Montmélian, France
- 01 84 67 14 24
- hello@hardloop.com
- www.hardloop.fr
4.4
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Unbelievable
I ordered a pair of men’s La Sportiva Approach shoes for a mountain trip and received a huge package full of hair extensions, bikinis, glitter face decorations, all kinds of random “Shein” branded items. It could not be further from what I ordered.
And customer service does not have a phone number for direct contact whilst I have to wait and hope for them to eventually pick up my case via email.
Update 16/08 - 48hrs since delivery and soon the same since raising my case and still nothing from the Customer Service team. 😤😔
Further update 16/08 - Antonin from the team kindly got in contact and issued an immediate refund and understandable explanation of the situation.
14 August 2024
Unprompted review
Reply from Hardloop
Hello Warren,
We sincerely apologize for the mix-up with your order. We just replied to your email a few minutes ago, and we’re sorry for the delayed response. We're very sorry to hear about the inconvenience with the package you received.
It seems there was an issue during transit, likely due to a reconditioning error, where your La Sportiva shoes were mistakenly swapped with another package. Unfortunately, we are out of stock for the model you ordered, so we have processed a full refund for your purchase.
We deeply regret this experience and appreciate your understanding.
Best regards,
Antonin – HardGuide
shipment lost, refund non existent
The shipment got delayed to the point where the package seemed lost or is lost. Noone seems to know it.
I did not get a second shipment and had to beg for a cancellaation and the refund of my money. Hardloop did not get in contact, i had to.
Update 07.08. no refund until now and my message are getting ignored. I am currently opening a case on PayPal. Seems like I am not the only one.
update 09.08: got my money back afteer opening a paypal case
1 August 2024
Unprompted review
Reply from Hardloop
Hello Johannes,
I'm truly sorry to hear about the inconvenience you've experienced with your shipment. It seems that the parcel was returned to us by the carrier, which caused the delay. I want to assure you that we have now processed your refund. 😊
Thank you for your patience and understanding. If there's anything else we can assist you with, please feel free to reach out.
Romain - Hardloop
Great Online Store
I have made several purchases over the past few years and everythign has always gone well. Free EU shipping over a given amount, easy returns if something doesn't fit as it should, as well as professional and friendly customer service. Their outdoor clothing and gear offering is excellent. Sometimes products need to be backorderdered but if you don't need them urgently, the good service is worth the wait.
7 July 2024
Reply from Hardloop
Hi,
Thank you for your continued trust and for sharing your positive experience! 😊 We're delighted to hear that you've been satisfied with our free EU shipping, easy returns, and friendly customer service. 🌟 Our team works hard to ensure you get the best outdoor clothing and gear. We appreciate your understanding regarding backorders and hope our service makes it worth the wait. If you need any further assistance, feel free to reach out!
Best regards,
Blandine - HardGuide
Great Service
My item was shipped very quickly, and when I needed to change the size of what I ordered when I realized I ordered the wrong one, they responded immediately and accurately.
30 June 2024
Reply from Hardloop
Hello,
Thank you for your feedback! We're delighted to hear that your item was shipped quickly and that our customer service team was able to assist you promptly and accurately with the size change. We appreciate your support and look forward to serving you again in the future.
Sincerely
Guillaume - Hardguide
très content du SAV
5 June 2024
Reply from Hardloop
Bonjour,
Merci pour votre retour positif ! 😊 Nous sommes ravis que notre SAV ait répondu à vos attentes.
Au plaisir de vous accompagner dans vos prochaines aventures ! ⛰️
Sportivement,
Constance - HardGuide
Reply from Hardloop
Bonjour Annette,
Merci pour votre avis ! 😊
Nous sommes ravis que votre casque vous plaise. À bientôt pour de nouvelles aventures ! 🚴♂️
Sportivement,
Antonin – HardGuide
I ordered boots and they arrived…
I ordered boots and they arrived promptly at my address in the countryside.
22 June 2024
Reply from Hardloop
Hi Maria,
Thank you for your positive review! 😊 We're delighted to hear that your boots arrived promptly, even in the countryside.
Looking forward to your next adventure with us! 🏞️
Best regards,
Dorian – HardGuide
Terrible quality of service and packing
First of all I have ordered backpack as a gift for my fiancee's birthday. Her day was on 17th so as soon as I noticed delivery est. time 13th I have decided that 4 days more is safe enough. Unfortunately it was not. After contacting support they have told me that there can be delays whatsoever.
It is ok, I have made handmade 'voucher' and we have been waiting for the parcel. Today (18th) we have collected package. Carton box was damaged all over, I did not found receipt inside and I have been thinking that at least we can expect any kind of foil, wrapping paper or bags. There was nothing but a rolled (backpack) inside but it is not end. Backpack is !totally! different then the one that I chose (with favourite colours) as wanted.
As a worldwide reseller they need to teach a lot for the competitors so now, we do not have backpack that we wanted, customer experience is equal 0 because of the way delivered.
AVOID.AVOID.AVOID
6 June 2024
Unprompted review
Reply from Hardloop
Hello Sebastian,
Thank you for your detailed feedback. 🙏 We sincerely apologize for the delay in your order. We ship from France, and delivery usually takes 3 to 5 days. Unfortunately, as seen in the tracking and upon arrival, the package experienced shipping difficulties. DPD had to repackage it, which explains the delay and the damaged box.
Regarding your COTOPAXI backpack, it is a unique item made from fabric remnants, so each model is different in color. This information is clearly stated on the product page. We apologize for any inconvenience this may have caused.
Hope to see you again on hardloop.fr! 🌲
Best regards, Antonin – HardGuide
Really quick service and fair price
Really quick service and fair price. Product arrived well packaged - cannot wait to put these sticks to work!
9 June 2024
Reply from Hardloop
Hi,
Thank you for your awesome review! 😊
We’re excited for you to put those sticks to work and enjoy your adventures! 🥾
Best regards,
Antonin – HardGuide
impressed with the customer service
I bought a travel bag from Hardloop in June 2024. There was a problem with the delivery and I was really impressed with the customer service who dealt with it immediately and efficiently. I got my product the next day and I'm very happy with it.
31 May 2024
Reply from Hardloop
Hello,
Thank you for sharing your experience! 😊 We're glad to hear that our customer service impressed you by handling the delivery issue promptly and efficiently.
We're delighted that you received your travel bag the next day and are happy with it. Looking forward to assisting you in the future! 🌟
Best regards,
Constance - HardGuide
Reply from Hardloop
Hello,
Thank you for your feedback! We're glad you enjoyed our competitive prices and fast delivery.
Best regards,
Guillaume - HardGuide
Ordered same product twice
Ordered same product twice; recieved the wrong size twice. After customer service and wasted time for returns, refunds and negotiations on trying to make it work and buying the correct product, I was refused any type of assistance. I hope the refund is on the way, stil waiting.
23 May 2024
Unprompted review
Reply from Hardloop
Hello,
We're truly sorry about the repeated issues with receiving the wrong size and the frustration this has caused you. 😔
This is not the level of service we aim to provide at Hardloop. We apologize for the inconvenience and the time you’ve spent dealing with this.
Your refund should be processed soon if it hasn’t been already.
We appreciate your patience and understanding.
Best regards,
Maxence - HardGuide
The customer service is always great
The customer service is always great. What I would like to see better addressed is the availability of certain products, which although they're not available they're still marked as such. The result is delays of a month or more, awaiting for the product to arrive from the manufacturer and then shipped to the customer. Other than that, it's always great to shop from Hardloop.
10 May 2024
Reply from Hardloop
Hello,
Thank you for your valuable feedback! 😊 We're delighted to hear that you've had great experiences with our customer service.
We apologize for any inconvenience caused by product availability issues. We'll definitely work on improving our system to ensure accurate stock status representation.
We appreciate your continued support and hope to provide you with an even better shopping experience in the future! 🛍️🌟
Best regards,
Constance - HardGuide
Simply put: The best experience with an online shop for Outdoor gear in France
One of the best shopping experiences on any French online shop!!!
Easy browsing on the site, insightful descriptions for the products and many product pictures, easy ordering with many delivery and payment options. All my orders have always been sent out on the same day or on the next day at the latest (and when there was a stock issue I was immediately notified by email and given various alternative solutions). Products always arrived carefully packaged. And when there was a size issue or simply the product did not work for me I could easily return them (in the very generous 100-day return window) with the provided return label and my reimbursements were never late!
If you ever hesitate on whether to order with Hardloop or not, go ahead and place an order! You won't be disappointed! Definitely my favorite place to shop online for outdoor gear in France.
22 April 2024
Reply from Hardloop
Hello,
Wow, thank you so much for your incredibly kind words and detailed feedback! 🌟 We're thrilled to hear that you've had one of the best shopping experiences with us and that you appreciate our efforts in providing easy browsing, insightful product descriptions, quick order processing, and efficient customer service, including hassle-free returns. Your satisfaction and trust mean the world to us, and we're grateful for the opportunity to serve you. If you ever need anything else or have further questions, don't hesitate to reach out. We're here to help make your outdoor adventures even more enjoyable! 🏕️
Warm regards,
Constance - HardGuide
Reply from Hardloop
Bonjour,
Merci beaucoup pour votre retour positif ! 🌟📦 Nous sommes ravis que votre expérience ait été rapide et conforme à vos attentes.
Nous espérons vous revoir bientôt pour de nouvelles aventures ! 🏞️😊
Cordialement,
Antonin - HardGuide
Hartloop cant find the package
The company claimed that the item had been delivered to the parcel shop twice, but the parcel shop did not have it. I couldn't get my money back until they found the package. The case is now on its 3rd week and is still awaiting reimbursement. They make it my problem that they can't find the package. Bad customer service.
25 April 2024
Unprompted review
Reply from Hardloop
Hello,
We're truly sorry for the inconvenience you've experienced. We're unable to locate your order with the information provided (order number is missing). Please share your order number with us so we can investigate this matter promptly and assist you accordingly.
Your satisfaction is our top priority, and we're committed to resolving this issue as swiftly as possible. Thank you for your understanding and cooperation.
Warm regards,
Constance - HardGuide
Excellent suivi de hardloop
Excellent suivi de hardloop y compris des incidents avec chrono post …colis arrive rapiécé par chrono post , emballage intérieur déchiqueté mais doudoune intacte !
11 April 2024
Reply from Hardloop
Bonjour,
Nous sommes désolés d'apprendre que votre colis a été endommagé pendant le transit, mais nous sommes heureux que votre doudoune soit arrivée intacte. Nous vous remercions pour votre patience et votre compréhension face à cet incident.
Votre satisfaction est notre priorité absolue ! 😊
À très bientôt sur Hardloop pour de nouvelles aventures en plein air !
Constance - HardGuide
Reply from Hardloop
Bonjour,
Merci infiniment pour vos aimables paroles ! 😊
Nous sommes ravis d'apprendre que vous avez été satisfait de notre service après-vente. Nous sommes là pour vous et nous apprécions vraiment votre fidélité. 🌟
N'hésitez pas à revenir vers nous si vous avez besoin d'assistance supplémentaire à l'avenir. Nous sommes impatients de vous revoir ! 💼
Sportivement,
Guillaume - HardGuide
Reply from Hardloop
Bonjour,
Merci pour votre retour ! 🌟 Nous sommes ravis que tout se soit déroulé parfaitement pour vous.
Votre satisfaction est notre priorité absolue ! 😊
À très bientôt pour de nouvelles expériences sur Hardloop !
Constance - HardGuide
Article conforme à la description…
Article conforme à la description article au top au-delà de mes espérances
10 March 2024
Reply from Hardloop
Bonjour,
Quelle merveilleuse nouvelle ! 🌟 Nous sommes ravis que l'article que vous avez reçu soit conforme à la description et même au-delà de vos attentes.
Votre satisfaction est notre plus grande récompense ! 😊
À très bientôt pour de nouvelles aventures sur Hardloop !
Constance - HardGuide
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