Halfords Retail  Reviews 67,912

I would give 0 star if possible.
We gave our car for a full service to the Woolwich Halfords in September. When the car came back from service we reported to say that it looked like the oil had not been changed. They promised that the oil had been changed. Having driven less that 1000 miles we had engine lights come up to say that oil was critical low. It looks like the engine oil had not been changed. We called up to complain only to be dealt with a rude member of staff. This is not the first time we are experiencing problems at this centre. Anyone looking to use this centre, do at your own risk as they are the worst centre we have been to

I bought a bike pump which stopped working, leaving me stranded 20km from help when I punctured. Buy cheap buy twice, shop elsewhere.

We purchased our bike for our daughter. Ray from HALFORD in Liffey Valley was very helpful in giving us information regarging the bike , He was also very efficient in building the bike so we could collect it the next morning.
Thank you so much you put a giant smile on my daughters face

Visited my local Halfords to buy some car maintenance kit. At the checkout I asked if they accepted the Defence Discount Card, but when I presented my card I was told they only accepted the card via a mobile phone app. I have a mobile phone but do not use any 'apps'. I was then asked for an email address, and because I wasn't prepared to hand over my email address I was then was refused a discount on the products I was buying..
I served my country in the armed forces for 30 years and because I choose to live my life without resource to a smart phone, I feel that Halfords policy towards me, and others, is discriminatory and insulting.
Wake up Halfords, not everyone uses a smart phone or wish to disclose personal information just to buy some car polish!

Oh dear. Should have read the reviews first. Ordered a simple box of racking for the garage. Turned up on time but the box was all broken and bits falling out as the driver carried it to the door so I rejected it. No idea whether all the bits were still there, nor whether they were damaged as they fell out - and not my job to check! Called to cancel and promised a refund within a couple of days. Sorted out my own replacement in the meantime. Two days later, no refund and the same driver tries to deliver the same bashed up parcel again. Clearly rejected and called Halfords - again. Promised a refund which had still not turned up. If not with me tomorrow, then I’ll be calling the bank to start a chargeback. Won’t be using them again - don’t need this level of incompetence

Update. So ow they tell me their courier might try to deliver against n and I need to reject it, then it might take up to 3 weeks to send MY money back. This is not a case of me changing my mind, they sent out faulty goods. I don’t care when get get the parcel back. They are scammers. NEVER EVER AGAIN

Just don’t bother, no matter how good the price or how convenient it may appear - because it wont be. You’ll order something online to come to store the next day, you’ll get no notifications and you’ll turn up at said date/time and find nothing there. Or, items will be missing.

Staff seem clueless to help, even the manager will be a waste of time.

Also do not order license plates from here, I have never seen such dreadful quality. Poorly printed and onto wafer thin steel! Absolute tatt and you wont get a refund either.

Just a clown circus, start to finish.

I am extremely frustrated that Halfords closed my support case via an automated email despite my previous correspondence (April 23rd) remaining ignored.

I still have the damage, no refund and no communication.

Really really poor quality number plates, full of air bubbles even after 2 attempts to get it right. No offer of refund either. Staff said they would get their plates elsewhere so I have!

I ordered a car cover online; the website deducted my money but never provided an order number. That's surely illegal!

Having taken my grandchildren to purchase two bikes,I was greeted and helped by no one. Then when I decided to pay the extortionate prices for the bikes as grandchildren wher smitten with them a girl appeared from a back room, I asked her if I could purchase the bikes she said I could but they wher display bikes and a ten pound per bike charge would be needed as they had been already built ( NOT A SIGN IN SIGHT)...stating this!!! While looking at One bike in store I was looking at didn't have the back wheel turning,after asking the technician to free the wheel he told me it couldn't be done as the wheel is warped and it always happens with that bike...which Halford is selling for £150 and are displaying it in their stores for customers to purchase....truly shocking!!! Finally i pay £334 for two child's bikes take them out the store and get stopped by a member of staff asking if I've paid for them as security tag's where still in place VERY EMBARRASSING!!!! Not a pleasant experience, I will now never use Halfords again and tell everyone I know not to.....

We visited Halford in Aintree ind park on Saturday 18/04/26 and purchased a Cosmos bicycle for my 4year old grandson. ( cost £199.00) plus a helmet and gloves. Inclusive of £10 to assemble the bicycle. The sales agent told me the bicycle would be ordered and ready for collection on Thursday 23/04/26.
On collection the agent tried my grandson for height of the seat. Brought the bike home and my grandson spent the next few hours riding. Later on Thursday we found that the seat was twisted from centre. I tightened the seat, then inspected the bike. To my disappointment i noticed that the bike was the one displayed in the showroom.
So i paid for a New bicycle but received the showroom display model. Already assembled. I contemplated bringing the bike back to Halfords but how do i take a bicycle from a 4 year old.
Hence this review. Very disappointed with the service and also the fact that i had to recheck all of the screws for being safe, when i wrongly assumed Halford had assembled a new bicycle.
Very dissatisfied with the service.

Great product knowledge and customer service received from Vern at the Chadwell Heath store. He listened to my query and through his questions we were able to establish what I needed. Very patient and professional service!

From worse to worse I don't know why they still running this business. Not even one professional person in that company. Only thing they know to say is sorry for misunderstanding. Sorry for this and that. If I could will give 0 stars. Useless from the top to bottom. Wasting time. People avoid them please.

Booked in for MOT and service. Booked in for Saturday as I'm not in work. Get a call 8am today to say the MOT tester hasn't come in so can't do the MOT and service today. No offer to get me in anywhere else. Called customer service to complain, asked for a manager to talk to and got told I would be called back about 3pm. So no manager to talk to for 8 hours.

Wont bother with Halfords again as the service is crap. Just use local garages in future, they are cheaper and don't go back on booking.

Ordered and paid for a Wynns product for next day collection at my local store for Wednesday, now Friday evening and no communication about collection, could have bought it off eBay and got it cheaper and quicker.

Placed order for 4 tyres to be fitted in with Halford mobile service. Booked annual leave from work for someone to come down between 8am to 8pm. No email confirmation or tracking was provided. Called customer service at 6.30 pm only to be told no one is coming today 24.4.26 - absolutely fuming, offered to come Sunday now. Not going get my hopes up!!!

Halfords provide the worst customer service i have ever experienced. All staff have been so dismissive, refuse to speak to you on the phone and fail to fulfil their promises. I've waited 3 weeks for an online order and the only time I received parts of my order was because I chased.
Staff are not sympathetic or apologetic

I bought an item online but it wasn't a suitable gift, so returned through the post. I have proof that it was delivered to Halford two days after I posted it. More than a month later, I hadn't received a refund. I phoned up to check what had happened and was told I would receive a refund in 5-7 days. This time passed without a refund. I called again and was told that the agent had incorrectly logged that I had rejected the item when it was delivered, but Halfords had proof that it was delivered - so no refund was given. I received no correspondence from Halfords that this had happened and only found out when I chased again. I'm now waiting to see if the refund turns up this time, but I've been told I may have to provide proof of the item being returned - which makes me feel like I'm not trusted. All in all a pretty terrible customer experience and I'm not confident of this being resolved any time soon.

Phone the lads in Oban and they booked me in straight away . Had a knocking at the front of my car and sensor lights on….took it in and they could not have been more helpful…in garage at approx 9am and car returned in good order at 11am… thats a good service

Order was placed for next day delivery and paid for. It wasn't even despatched on the expected delivery day nevermind delivered which meant an alternative had to be sourced at £100. What was more annoying though was the customer service who, while polite, kept me waiting 10 minutes on the phone while he wrote up case notes then told me I would receive a response within 5 to 7 business days! What a joke. Nothing else they could do other than suggest I bought another, collect in store then refuse delivery of the original item if and when it turned up. At that point, I would be refunded once it was received back in the warehouse?? Are they for real? This is the second time its happened. Halfrauds lives on.