Halfords Retail  Reviews 67,911

Bought a wheel rim for a bike that only halfords supplies picked up rim but it was wrong on they give me a quick release needed a thru axle and I spent over 30 mins on shop with all assistants trying to find me a rim so left empty handed wait days for callback nothing so rang still no further forward and no callback so near 2 week later and loads off call getting nowhere cancelled order why sell bike that you cannot supply parts

Excellent service by Michelle and all the staff. Efficient and professional;
I’ll definitely come again.

Halfords 4a intelligent battery charger, used it maybe 5 times over the last 3 years, luckily I was home when I found it overheating in my van, out of warranty so took it apart to find the circuit board burnt, won't be a returning customer after this, could have easily been a van fire, would not recommend to anyone

I just visited Yeovil 'Halfords' on the Houndstone Retail Park. To say the service was awful and i am fuming is an understatement. I Went to pick up a K4 Karcher Pressure washer (20kg in weight). I was given the wrong item, I clearly asked the scruffy member of staff b4 leaving, does that contain the T5 surface cleaner and car cleaning bits, he replied with a sort of an inaudable grunt and walked off. I humped the K4 bulky box to my car, opened it in my car boot, to find, NO CAR or HOME-KIT in said box. I returned to the same scruffy staff member in Halfords (Who incidentaly stunk of B.O.) humping the incorrect 20 kg item and told him my order was incomplete, he walked away from me, out of sight, whilst I was still talking to him, without uttering a word. He then reappears with the correct Karcher K4 + Home-Kit and Car-Kit and placed it on the floor in front of me saying absolutely nothing. He then walked off and starting stacking shelves as if it was a 'job well done'. Not so much as an apology, or even an explanation. His personal hygiene and manners were non existant. I finally humped the correct 20kg Karcher Kit back to my car. I am just thankful that I didnt drive 8 miles home, to then find I had been given the wrong item. Rude, rude, rude service with a stench of B.O.

Really disappointed in the online ordering system. Ordered a pair of bike foot straps - payment was processed but the order was not made on their system. Drove all the way to pick them up and ended up being a waste of time. I spoke to their customer service and they said that they would have them sent to me, delivery covered. They ended up just refunding me. Terrible customer service.

Booked Halfords for a mobile tyre fitting. The the showed as in stock and the fitting booked for 3rd May 2026. I was supposed to get a text giving me a time on the morning and had a link to track my order. I rang at 10.00am after not getting a text and not being able to track anything about the order. I was told that the tyre wasn't in stock and that they had amended my appointment to the 7th May. No one bothered to contact me to let me know and the delay was completely unacceptable. Seems like they just take your money based on false promises and hope you'll go along with them when they alter the date. I cancelled. Since the cancellation the job is now showing for 3 tyres instead of one. Stay away and use someone decent

Ordered car battery, wrong one delivered and now into 2 days of calls and broken promises for fitting. No one arrived and no replacement. We are now promised a new date for two days away!
We are now having to cancel hospital appointments. Terrible service sending you around the houses! Still no vehicle to use and still housebound and running out of food!

A few days ago I went over to my local Halfords in Braintree Freeport, in need of a new bike brake lever, this man at the reception directed me to Scott (awesome fella). I asked Scott for some recommendations of what I should do with my broken bike lever which, he sorted me a new one in a matter of seconds. Scott has got amazing knowledge which I could tell when we started talking deeper about bikes. Scott gave me perfect advice and his customer service skills are truly amazing.

Do not under any circumstance purchase a bike from Halfords, fine for accessories, although overpriced.
We had the unfortunate experience of purchasing a bike for a teenager's birthday.
We paid £10 for the bike to be built up so that we could collect it.
After a month the rear wheel bearings became loose.
Rang up and booked it in for a warranty repair.
Got the bike back and then after 3 weeks same problem except the bearings fell out, fortunately the bike was being ridden slowly at the time.
Again rang up booked in, appeared and was told to return during the week, although I had been told to take it in, after a heated discussion they allowed us to leave the bike there for the second repair.
A week went by and they decided to upgrade the rear wheel and bearings.
Collected the bike, then the next day the tire was flat, on inspection we found that the inner tube had been damaged by incorrect fitting in store, also the tyre was fitted in the wrong direction.
In the interim I contacted the sales director and had to cite consumer legislation pertaining to warranty periods and corporate liability in the event of an accident caused by faulty goods.
We were not offered a replacement bike, nor a refund.
So, in about 2 or 3 months that's 2 weeks loss of use plus a whole day to and fro to the store.
Have since decided that the quality of anything sold by this clown outfit post around 2010 is Chinese kwap and won't be going back there, unless this bike does a bender soon.
They should have given me a refund as I asked on the second visit because they are on notice that if an accident arises due to faulty goods that they will be sued under case law.
So beware, my tip is to pay more if you can for proper products made in UK or Europe and if you can, source good quality pre 2010 when things were built to last go for that.
Almost forgot the front wheel was fitted also in the wrong direction lol

This should be a no star review. I bought a bike for my wife. No help was offered by the staff. I had to initiate the sale discussion, staff appeared not to be interested in customers.
Waited a week for call/text to say it was ready. did not come, had to phone them.
I picked the bike up and rode it home, half mile?
Rode up my drive, dismounted and the r/hand pedal fell off - unscrewed. Any further and I could have had a nasty/fatal accident. On way home I noticed the handlebars and saddle were slightly out of alignment. So checked the bike over and found several units to be loose or out of alignment. Spent the afternoon rectifying what I had paid £10 for them to supposedly do.
Wanted to leave a review as a warning to others but found it impossible to do so on their website. They show giveusasteer.com as the location to leave one. Does not work.
Needless to say, I shall not be taking the bike to them to carry out any servicing, free or not.

I had a great experience at Halfords recently. I went in to get my rear headlights changed, and the service was honestly spot on.

Leah, the staff member who helped me, was absolutely perfect from start to finish. She was friendly, professional, and clearly knew exactly what she was doing. The whole process was quick and hassle-free, and she made sure everything was working perfectly before I left.

It’s clear that Halfords offers convenient “while you wait” fitting services for things like bulbs, which made the experience even easier

Purchased battery charger from Halfords abbey lane Leicester , charger seems ok , but to early to comment ,
The recipe machine was not working 😲 so promised a email
Now the shocking service begins , no email received 😡 , tried to contact customer service, and head office ( absolutely garbage 😞 , asked for paper receipt to be sent by post and a token of good will compensation for the poor service , a manager flatley refused ( said we don't give compensation 🤬 , so Halfords i definitely won't use you again and will not recommend you , Halfords is supposed to be a long well established company ( so MD please read this honest review and sort out your staff , thank you

Hi there,
I’ve ordered bike and unfortunately I had to be at work but my wife were at home to receive my order.
Gentlemen who delivered was rude no manners whatsoever and did not show any interest to assist my wife with that massive/large box.
My wife (short lady) dragged through a long corridor till she finally got to our flat!
That’s not the service you would expect!

I’m extremely disappointed with my experience with Halfords.
I ordered a bike as a birthday gift for my daughter, specifically choosing Halfords based on the delivery timeframe they advertised. Had I known it would take this long, I would not have placed the order.
Since the original delivery date, I’ve received three separate calls pushing the delivery back, and I’m now being told I need to wait a further 7 days. There has been no clear resolution or confidence that this latest date will actually be met.
What’s made this worse is the level of customer service. Attempts to contact support have been frustrating — emails are not working and the live chat repeatedly disconnects. I’ve effectively been left with no reliable way to get a straight answer or meaningful update.
This has turned what should have been a special occasion into a disappointing experience. At this point, I feel like I’m just being asked to wait indefinitely with no accountability.
I would strongly advise others to think carefully before relying on delivery promises, especially for time-sensitive purchases

After using the online shop to make an order for parts they cancelled one item and made another a week later for pick up making all the other purchases pointless so full cancellation was needed with a very slow refund process
Don't use these time wasters

Absolute scam!!
Booked my car for a major service, supposed to get a 70+point check and oil, filters and brake fluid changed.
Report only states that oil and filters were changed - not the brake fluid and that only brakes, wipers, lights and tyres were checked. No checklist to prove that anything else was checked.
When i questioned the customer service department the response is that I shouldbhave specifically requested in advance to get a checklist so basically my fault. They said they just expect their customers to trust them so they dont tend to provide reports/checklists as it is "too much to print". And it is also the way their system works so the brake fluid doesn't get mentioned. Absolute joke!
They broke a plastic frame under the bonnet and did not tell me!
On top of rhat the tyres they quoted me wrong R15 size to replace my R16 tyres!!
Scammers..do not use.

Nav was very helpful and respectful

Got to say great service in carlow ireland store. Popped in without appointment to get new battery for car. Yes I had to wait but when you pop in on spec and the tech is on lunch you should expect nothing more. The tech guy Ger was brilliant, I know more about my car than I did before. He went through everything, checked power going in, power going out , the right battery for make and model( I'd have just bought any battery for a desiel). He checked oil level, topped it up and informed us of best way to check it. He even went as far as checking brake fluid level . Very friendly, and went the extra mile to ensure we had no issues before we left. It wasn't a case we were the only customers there either, there were at least 3 other customers( who also seemed to call in on spec) he was helping out, so it wasn't a case that he had all the time in the world to deal with just us. Excellent work, excellent customer service, staff were brilliant, friendly and knowledgeable especially Ger. Would definitely be recommending Halford in carlow as first port of call for motoring issues.

Never order online with them. Read below before you even think about it. Just ordered oil and air filter. The Halfords page auto loaded my old address(you have to sign in if you've ever shopped with them online previously). Noticed the mistake immediately. Rang there customer services who said you can't cancel orders once they are in. 1 HR on hold to be told it might be possible to ask DHL. Rang DHL who advised they can't take changes from anyone but Halfords. Call back customer service at Halfords who suggested after another 20 min using web chat. Web chat.- 30 min wait to get to the front of the queue. Then they said they would take 7 working days to 'consider my request for a refund or address amendment '!! I now await a call from them at some point in the next 2 weeks to be advised of their 'decision'. Unbelievable that in these online days they act like a piria state. Please note EuroCar Parts offer a no quibble refund/cancellation on all online orders processed within 3 working days with comparable prices. I warn you never to shop online with Halfords.

Excellent in store customer service. I took my electric bike into Halfords for a replacement rear inner tube -faultless service from sending a text reminder to a prompt and efficient repair while I waited. All done at no cost under their warranty scheme. Well done staff at Halfords Norwich.