Halfords Autocentres Reviews 

Knowledgeable vehicle engineers, but could make more effort to stick to appointment time

Perfect service from start to finish

Have used Halfords multiple times for MOT's and tyres and they are usually OK.

However, this time, I had an MOT booked at the Sutton Coldfield Auto Centre for 24th September at 4:50pm, this was cancelled as their MOT tester doesn't work this late. Why is the option on the website?

I rescheduled for 24th September at National Tyres and Autocare Four Oaks, I was called 90 mins before my MOT to say the emissions tester was faulty. Rescheduled for 26th September at the same place. Was called 60 mins before my MOT with the exact same line I was given before. Not sure if this was true or they couldn't be bothered to do the MOT late in the day. Ended up cancelling the MOT as the service all round has been awful.

The only good thing was Kiano in the Customer Support Team through the website. But I likely wont use Halfords again now

Super simple and efficient. Top effort today

Halfords in Newhaven were efficient and professional. My MOT and service were carried out quickly, there were no hidden costs or any attempt to have me agree to get work completed that was not deemed necessary to pass its MOT. I was given a breakdown of advisories, advised of the urgency with which this work needed to be carried out and given a clear breakdown of the costs this would involve. All in all, I was very satisfied with the service that I received from Halfords

Very Informative
Prompt Service
Very Trustworthy
Will Definitely Use Them Again

I've never had a better service anywhere but Here!!..brilliant staff...excellent customer service and the great quality of workmanship...Would highly recommend 👌

Good customer service

Not great customer service. Communication could have been much better, and I was disappointed with the overall experience.
I would appreciate more details about the work carried out on my car, along with any potential issues that may need to be considered or monitored in the future.

Great customer service communications excellent what more can i say.

Huge thank you to both Glasgow Halfords and Paisley who arranged my full service and MOT.
Both Beth and Matthew from Glasgow went above and beyond to help me address the issue over my MOT.
Also like to thank Graham from Paisley who carried out the MOT and updated me. Thank you!

Make sure you realise that the time you book a vehicle in is a drop off time only, not the time any work will start. I dropped my car off 15 minutes before my 11:30 appointment as stipulated, but the tyre change wasn't started until 12:26. That was the first time I was informed about the drop off bit. The work was competently done and the staff polite. What was the point of making an appointment?

Had 4 tyres fitted at Halfords Autocentré. Very good value, easy to book a fitting. Job done as agreed and overall very satisfied.

I used Halfords at Middleton, the staff were very experienced and reassuring. Im really happy with the service I received!

Just watched the new tv advert telling folk to get their car serviced by Halfords . My experience tells me your money would be better spent using AA or RAC home service guys . When I had a problem the fitter phoned a manager and he told the fitter to leave and get on with the next job as I had signed a waiver before the fitter started the job . My opinion don't use Halfords for your car and under no circumstances sign a waiver . On another day the mistake would have cost me approx £700 and Halfords just wanted to run away , I got it fixed by a proper company . I won't put what I really think of Halfords for legal reasons , good luck guys .

I booked into Halfords Northwich for an MOT as it was due for the end of the month. Everything was great, received an email confiirming & text messages asking for me to be 10 minutes early on multiple occasions.
I had a missed call on the 23/09, which I did try to call back but was on hold for some time, and I had to end the call. I assumed it was a courtesy call to confirm my booking today. This only enforced my thoughts as I received another text on 25/09 & 26/09 advising my MOT was due, please be early.
I went to drop my car off and spoke to the extremely uninterested guy in reception who told me that there were no MOT testers available today and I will have to re arrange.
I was told that Halfords called me and left a voice message advising me of this. To be fair, I did have a missed call, but no voicemail was left at all.

I did mention that I tried to call back but had since received messages advising that the appointment was still due. The response "yeah it's just automated texts" .

The only time I could rebook was roughly a week after my MOT was need for.

Surely, if a customer isn't contactable or doesn't get in touch regarding the missed call, that another call would be helpful advising not to turn up and rebook? Or even at the very least, that a text message can advise of a situation rather than asking me to turn up early for my appointment?

I've since cancelled with the online customer service advisor who apologised for the situation. Only if the the guy at reception was a bit more empathetic. To be honest, if I had to deal with people like me (someone who has no idea the appointment can't go ahead), due to the poor systems in place at Halford's, then I can totally understand his total apathy.

Safe to say, it'll be the last time I will use Halfords again, even for those smelly things you place in your car to make it smell pretty.

The service was poor or non existent, the communication was poor, the online customer service were helpful. Would I recommend, nope.

I have since organised an MOT with another company who can actually carry it out before my current MOT expires.

Amatuers.

Very easy to deal with, staff helpful, and unhurried, car was finished on time, with a full explanation of what had been carried out. Will be recommending to anyone who needs work on their car.

The frenldliness and helpfulness was brilliant

Booked in mot and service, was quoted online and booked it in. Text me a day before to say it had been cancelled. They had decided they didn’t charge enough so cancelled it. Literally want £265 to change the oil. They used to be really good and I’ve spent thousands in this garage but new management and a few staff members just ruin it. Customer service is non existent and the pricing is just on another planet. Can’t trust them to do the work you’re paying for as you will have no proof other than what they tell you and that ain’t worth anything. Plenty of cheaper better garages exist. I would avoid all together. I’ve used them for over 10 years but never again, I wouldn’t care they have already replaced an engine in my car as they broke the previous one. But still have them a chance.absolute crooks just want to pull your pants down