Halfords Autocentres Reviews 

Thank you Emily mostly and Rob(definitely cherry) for your brilliant customer service provided to me today. Emily definitely knows her merchandise and how to listen to a customers needs.
Thank you both a perfect shopping experience 👏

Would 100% avoid. Literally go anywhere else. I booked my MOT and service a week ahead, only because I was told on the phone they could fix my in-car display and would source the part locally. When I arrived, they said they don't offer that there. Their own invoice notes I was told they wouldn’t do it, and that it's a main dealer job. Staff told me phone bookings promise things the centre doesn't do - the man at reception literally said “this happens all the time” so it's a known problem they haven't fixed.

Very disappointed with Halfords – poor service and unprofessional complaint handling

I am extremely disappointed with the standard of service I received from Halfords and, in particular, the way my subsequent concerns have been handled.

After the service, my vehicle subsequently developed a misfire and the spark plugs were found to have failed. The spark plugs were then replaced by the AA.

I was also concerned about a fuel additive that had been added during the service. Halfords has stated that there is no evidence that the additive caused or contributed to the spark-plug failure. However, I do not believe they have properly investigated this possibility.

There is published technical information from spark-plug manufacturers showing that fuel additives can cause deposits/fouling on spark plugs and that this can result in misfires. NGK specifically notes that some fuel additives can cause spark-plug deposits capable of leading to misfires. BERU/Federal-Mogul also identifies fuel-additive deposits as a potential cause of misfire and states that additives should be compatible with the vehicle manufacturer's ignition and emissions systems and used in the correct proportion.

This does not prove that the additive used on my vehicle definitely caused the failure, but it clearly demonstrates that the possibility cannot simply be dismissed without properly considering the particular product used, the quantity added, its compatibility with my vehicle and the condition of the failed spark plugs.

There were also several other issues that Halfords have not properly addressed:

Fuel additive: I have concerns about why it was added, whether it was appropriate for my vehicle, whether it was authorised and whether the correct quantity was used.

Coolant: My concern that the coolant was not topped up has not been properly addressed.

Delayed response: There was an unacceptable delay in responding to my concerns.

Bumper damage: Damage occurred to my bumper while the vehicle was at the workshop. Although Halfords subsequently arranged for it to be repaired, they described this as a "goodwill" gesture. I do not believe repairing damage that occurred while my vehicle was in their care should be presented in that way.

Overall quality of service: My complaint concerns the overall standard and quality of the service, not simply whether Halfords can conclusively prove that the fuel additive caused the subsequent fault.

I asked Halfords to address these issues individually and provide the evidence supporting their conclusions. Instead, I have been told that there will be "no further correspondence" regarding the matter.

The way this complaint has been handled has been particularly disappointing and, in my experience, unprofessional.

Based on my experience, I would personally avoid using Halfords for servicing and would think very carefully before trusting them with my vehicle.

Customers should carefully check what work and products have been carried out on their vehicle and raise any concerns promptly.

This review reflects my personal experience and the way my complaint has been handled.

There were more than one person involved for the entire process(MOT & Major service), but I only got to know the name of the person who handled with everything from start to finish and his name is Marco who is the Centre Manager at Coral Park, Cambridge. Every step was fulfilled meticulously.

staff explained and offered to book appoint and order parts.

I've used this branch several times over the past few years and each time I find professional, courteous and friendly service. Well done.

Good customer service. Staff were friendly and good communucation. Sent me an Email and called me when my car was ready to collect, so I didn't have to contact them to find out when my car was ready.

Highly recommend this garage! I took my car in for a full service and MOT, and they did an excellent job from start to finish. The team was professional, the work was completed to a high standard, and the pricing was very reasonable. It’s hard to find a trustworthy garage that offers true value for money, but these guys nailed it. I will definitely be using them again!

Great service at the King St, Oldham garage. Friendly staff, very knowledgable and welcomed me and helped me perfectly.

I brought my car in to have a number of free checks, 10 point car check, steering/suspension, exhaust and brake checks. When I dropped off my car the receptionist kinda complained that I was having too many checks and that some of the free checks were already included in the 10 Point check, which they were not as I had checked before booking. I was told that even though they were free, and that many people get them just because they are free, they were only for when something was wrong with my car. I told her that I had not used the car in nearly 6 months and that I wanted to check everything was OK as the battery had gone flat as it had been off-road for such a long time, plus noises from wheels and brakes. The VGA/ABS warning lights had also flashed, locking the steering wheel but I neglected to mention that.
After drop-off, I received a miscall from the Autocentre and immediately phoned back but was left hanging on the phone for almost an hour and a half waiting for someone to answer. I even contacted Online Chat for advice as I did not know if there was something serious with my car or if it was ready to collect. The Chat person was unable to contact the Autocentre, so I just gave up. When I collected the car, there was a tag on my key ring, with 'to (sic) many checks' written on it, which I thought was quite rude and unprofessional. The quotes provided for suggested work was also excessive and priced at the high end rather than providing a range of affordable options.

This is now my go to service station, very reasonable price, excellent staff, very friendly and they get the job done. Easy to book online to make an appointment at your chosen time which is excellent as i needed a weekend appointment. The service and staff were so good I joined the Halfords members club. Well worth it.

Friendly and knowledgeable staff. Excellent customer service. Explained the work required and all my options, felt had my best interests. Sourced tyres at a reasonable price. Great quality of work. Would recommend.

Awful service. I have been using Halfords Mot for years. Recommended to my daughter who used them and they blew up something in her brakes whilst testing them so she had to pay to have them fix them. I gave them the benefit of the doubt and used them. They charged me £60 for a diagnostic on my car even though the diagnostic was required for my car to pass! Quoted £400 for the repairs. Went to my local garage who charged me £0 for the diagnostic (which was a blue tooth device and took 39 seconds) who said they can do the repairs for £300. I then had to pay again for an MOT re-test. Will never use this rip off company again. All they care about is ripping people off for anything

Had an air-conditioning problem on the car needed to find where the leak was and the auto Centre did a test but unfortunately they could not find the leak as it may have been behind some panels. They did point me to the part that was at fault. Great service.

Booked MOT and service at Stockton Halfords Auto centre (national tyres) and they couldn't have done more to ensure it was perfect. Customer service is excellent. Car was handled carefully and price was reasonable.

Easy to book online and very friendly and knowledgeable staff. Kept well informed during process, great service!

Lymington branch, always welcoming, informative and helpful.
Really great staff. My experience with them is always positive.

Knowledgeable vehicle engineers, but could make more effort to stick to appointment time

Perfect service from start to finish

Have used Halfords multiple times for MOT's and tyres and they are usually OK.

However, this time, I had an MOT booked at the Sutton Coldfield Auto Centre for 24th September at 4:50pm, this was cancelled as their MOT tester doesn't work this late. Why is the option on the website?

I rescheduled for 24th September at National Tyres and Autocare Four Oaks, I was called 90 mins before my MOT to say the emissions tester was faulty. Rescheduled for 26th September at the same place. Was called 60 mins before my MOT with the exact same line I was given before. Not sure if this was true or they couldn't be bothered to do the MOT late in the day. Ended up cancelling the MOT as the service all round has been awful.

The only good thing was Kiano in the Customer Support Team through the website. But I likely wont use Halfords again now