Car broke down after going shopping. Asked for rescue via the app. Was given the time technician would arrive and their name. They also called me whilst on route to me and arrived within an hour of as... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Green Flag were responsive and supportive when the car broke down on a busy road. They maintained contact at all times until arrival and were clear in explaining what they were able to do. The car was... See more
Company replied
The app made it easy to ask for rescue after the brakes on my car failed. We were given a time of 1 hour for rescue and who would be arriving. The technician arrived within that time and was profess... See more
Company replied
Recovery truck arrived within 45 minutes on a Sunday late afternoon. Car was loaded and secured efficiently. Technician took care of us, including our dog, and drove us directly to our house, around 7... See more
Company replied
Company details
About Green Flag Breakdown Cover
Written by the company
Green Flag won’t leave you stranded at the roadside. We have over 3,000 technicians ready to help 24/7.
Depending on the cover level you
choose, here are some of the things
you can get with our breakdown
cover:
-
24/7 roadside assistance
-
Cover at home
-
National recovery
-
Onward travel
-
Unlimited calloutsYou may be charged if you call us
out for a repeat problem within
28 days.
Go to our website for more
information about Green Flag
breakdown cover.
Green Flag is underwritten
by U K Insurance Limited
Contact info
United Kingdom
- www.greenflag.com
4.7
Excellent
57K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Green Flag Breakdown Cover
Hi Tim. We're so glad we could make sorting your policy easy. Thank you for your feedback. Rach
Reply from Green Flag Breakdown Cover
Hi David. We appreciate your kind words. Thanks for the review. Rach
Website easy to navigate and get sorted…
Website easy to navigate and get sorted straight away
22 May 2026
Reply from Green Flag Breakdown Cover
Hi Tony. We're so glad our website was easy to navigate. We appreciate your feedback. Rach
Clear and efficient
26 May 2026
Reply from Green Flag Breakdown Cover
Thanks for the five-star review, Karen. We appreciate it! Rach
Excellent Service
26 May 2026
Reply from Green Flag Breakdown Cover
Hi Malcolm. Thanks for the five-star review. We appreciate it! Rach
All positive
24 May 2026
Reply from Green Flag Breakdown Cover
Hi there. Thanks for the five-star review. It means a lot to us! Rach
I'm very happy with the experience it…
I'm very happy with the experience it was so easy to join Green Flag and the app is so easy to use with all the information you would ever need.
23 May 2026
Reply from Green Flag Breakdown Cover
Hi Ronald. We're so happy you found joining us easy and our app user-friendly with all the information you need. Thank you for your feedback! Rach
Good helpful and friendly staff
26 May 2026
Reply from Green Flag Breakdown Cover
Hi John. We appreciate your kind words. Thanks for the five-star review. Rach
Reply from Green Flag Breakdown Cover
Hi Sylvia. We're glad our service was helpful and reasonably priced. We appreciate your feedback. Rach
Reply from Green Flag Breakdown Cover
Hi there. Thanks for the five-star review. We appreciate it! Rach
Very easy to take out the policy I hope…
Very easy to take out the policy I hope it works as well if I break down
23 May 2026
Reply from Green Flag Breakdown Cover
Hi David. We're glad the process was easy for you. We hope our service meets your expectations if needed. Rach
Quick response
Quick response. Good customer service. Provided options. Quick to process.
26 May 2026
Reply from Green Flag Breakdown Cover
Hi there. We're happy to hear that our quick response and service met your expectations. Thank you for your kind words! Rach
Left me and my 6 month old stranded on…
Left me and my 6 month old stranded on the side of a busy road on the hottest day of the year after breaking down. Was told they don’t provide breakdown assistance and I had to arrange a recovery vehicle and garage myself even though I pay £20 a month for breakdown cover. Terrible service, avoid at all costs
22 May 2026
Unprompted review
Reply from Green Flag Breakdown Cover
Hi Sophie. We're concerned to hear you have cover with us, but we weren't able to help. This doesn't sound right, and we'd like to look into what happened. Please send us a message using the link below. Rach
m.me/greenflaguk
I called today to take out a new policy…
I called today to take out a new policy and I want to give a five-star review to the customer service person who help me get the new policy. He was very helpful and understood everything I needed and got a great deal
26 May 2026
Reply from Green Flag Breakdown Cover
Hi there. We're so pleased to hear you had such a positive experience securing your new policy. It's wonderful that our team member was helpful and understood your needs. Thank you for your kind words! Rach
Good communication at all times
Good communication at all times - the App is very useful.
Arrived earlier than expected within 90mins
Very good service
22 May 2026
Reply from Green Flag Breakdown Cover
We're so glad you found our app useful and appreciated our communication! We're happy we could provide a smooth and efficient service, Janet. Kirsty
Reply from Green Flag Breakdown Cover
Thank you for joining the green team, Jane. Kirsty
Reply from Green Flag Breakdown Cover
That's always our goal, Andrew. Thanks for choosing our breakdown cover. Kirsty
First time I've used green flag
First time I've used green flag. My problem was a very minor one but I didn't feel happy driving my car home. after contacting green flag they were with me within 30 mins
23 May 2026
Unprompted review
Reply from Green Flag Breakdown Cover
We're glad we could assist you quickly when you needed us, Mary. Your peace of mind is important to us. Kirsty
Really good!
25 May 2026
Reply from Green Flag Breakdown Cover
We're delighted you think so, Stephano! Kirsty
How clear and easy it was to complete.
25 May 2026
Reply from Green Flag Breakdown Cover
It's great you found things clear and easy to complete, James. We appreciate your positive feedback! Kirsty
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