GO Outdoors Reviews 

271,517
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 36,794 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated store team for being exceptionally helpful, friendly, and patient when guiding visitors through their various purchases. Shoppers truly appreciate the high quality of the products, noting that discovering the right outdoor gear is simple, well-supported, and entirely satisfying. However, some customers also noted specific frustrations regarding problematic online orders, missing security tags on clothing, and unexpected delivery delays from couriers. A few people also experienced communication barriers with certain store staff members or found that online customer service failed to meet their expectations.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, patience, and... See more

Product

Reviewers mention positive feedback about product quality, noting that items such as jackets, walking boots,... See more

Service

Consumers find service to be positive, highlighting helpful and knowledgeable staff who consistently go above... See more

Customer service

Reviewers highlight positive aspects of customer service, praising staff members who go above and beyond to... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting high disagreement among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the Blackburn stores for a pair of walking shoes for my wife. She had a pair in mind, which she tried but a lively gentleman, Norman came up with other options. He was very knowledgeable &... See more

Company replied

Rated 5 out of 5 stars

VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... See more

Company replied

Rated 5 out of 5 stars

Ordering items online from Go Outdoors is just what I would expect it to be - straight forward and easy with the order being delivered to my nearest store (Grimsby) in reasonable time. However, I can... See more

Company replied

Rated 5 out of 5 stars

My son wanted to go to Go Outdoors to get a new coat for starting college. I on the other hand thought it was a bad idea and had very low expectations. My son was right and I was wrong! The staff were... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info


4.5

Excellent

TrustScore 4.5 out of 5

272K reviews

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4.5

All reviews

(271,517)

35,134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The tent was easy to put up

The tent was easy to put up. The black interior works very well.
I used it for the first time this weekend in some blustery wind with no problem.

28 August 2026
GO Outdoors logo

Reply from GO Outdoors

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff are very helpful and…

The staff are very helpful and knowledgeable with advice.

16 August 2026
GO Outdoors logo

Reply from GO Outdoors

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Hiking & camping prep

Great customer service, knowledgeable and friendly staff especially harry!

Top tier service, thanks.

24 August 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

large variety of band and outdoor…

large variety of band and outdoor product at good price for members

5 September 2026
GO Outdoors logo

Reply from GO Outdoors

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service and very polite…

Great customer service and very polite and helpful

21 August 2026
GO Outdoors logo

Reply from GO Outdoors

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience in store today

Great experience in store today. Was looking for trousers and a waterproof for my husband. Roger showed me all the suitable waterproof jackets, explained prices and differences. Waited patiently while I contacted my husband to make a choice. All done cheerfully. Very friendly. Also sorted out my details on the system which have been slightly wrong for 10 years! Roger worked out what was wrong and has updated it so finally I won't have any problems with my go outdoors card.

7 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really user friendly service and great…

Really user friendly service and great quality merchandise.

28 August 2026
GO Outdoors logo

Reply from GO Outdoors

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Looking for hiking boots

Looking for hiking boots. A very large range available in all sizes, from budget to premium brands. Able to try them on.
Friendly young man answered my questions.
BTW they stock a very wide range of mainly local regions' OS maps.
Friendly person at the checkout.

7 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I purchased walking boots

I purchased walking boots, shoes and socks for a hiking trip. Tim served me on the footwear department. He was extremely helpful and knowledgeable.
I also had help and advice from two female members of staff on the clothing department.
Unfortunately not all of the items I needed to buy are available yet due to seasonal stock changes but overall the visit was a good experience.

7 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
GO Outdoors logo

Reply from GO Outdoors

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

You can't beat going round an actual store…

You can't beat going round the store and viewing actual possible purchases. All the staff are extremely helpful. I will definitely be back soon. I will recommend Scunthorpe Go Outdoors to others.

12 August 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We originally bought a bike from…

We originally bought a bike from Halfords because my daughter loved the look of it, it was a unicorn/fairy-style bike that she absolutely adored! Unfortunately, it was far too heavy for her and because of this it was too difficult for her to ride. We’re so glad we had Anthony from the Cardiff store to help us this time. He was incredibly helpful and knowledgeable, and advised us on a much more suitable lightweight bike for her. It’s lovely to see someone who genuinely takes pride in his work and has such a great knowledge of the bikes he’s selling.Thank you, Anthony!

7 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The lovely lady

The lovely lady, Maria Abby was very helpful in finding me the right shoe for the job, I was going for a boot, however when I pointed out that I tend to dance down the street when on my own, she pointed to a pair of trainer style that would be more flexible when on the move. Very happy 😁

7 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Customer Service

Went to get an airporch for my Berghaus Air6 tent, and was served by Emily. She was very efficient and friendly.
Great customer service. Thank you

13 August 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sue was absolutely brilliant

Sue was absolutely brilliant, went above and beyond to help and make our shopping experience as easy as possible. She’s a real credit to the store and made my day with her excellent customer service. I am someone who is straight in and out any shop due to my anxiety but sue really was helpful and made my shopping experience a positive and chilled one. Thank you Sue

5 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and knowledgeable staff

I visited Go Outdoors Poole today to look for a hillwalking raincoat, a pair of good quality boots, and a rucksack. I was able to buy all three items and was served by several helpful and knowledgeable staff members. I was particularly pleased that Quinn was able to find me a suitable raincoat, and that Wiktor sorted out our store membership.

7 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Well what can I say walked in the store…

Well what can I say walked in the store with an hour to go and the way I was greeted was like I was the first customer of the morning. The manager and staff were so welcoming and helpful, fully recommend the store and the staff amazing, they made me feel valued and nothing was too much trouble. Great advice as well to ensure I made the right purchase for my needs. Very knowledgeable.

7 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

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