GO Outdoors - Colchester Reviews 

1,507
•
TrustScore 5 out of 5

4.8

Unit C, Sheepen Road, CO3 3GT Colchester, GB

•

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Rated 5 out of 5 stars

My daughter is going on a camping trip and gave me a list of bits she would need but I had no idea what half of it was. Thomas helped me tick everything off of my list and gave me lots of recommendati... See more

Company replied

Rated 3 out of 5 stars

Brought some haddon director chairs both cracked on the table to point I couldn’t use them, even though stored correctly. Took back to store as advised by customer services and told they would be e... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Fraser at Go Outdoors. Genuinely helpful, knowledgeable, and happy to go the extra mile. I needed a new tent for work that I could rely on in all weather conditi... See more

Company replied

Rated 5 out of 5 stars

First time hiking, Mike in store knew exactly what he was talking about! He took the time to go through different options available and instead of bombarding me with information and leaving me to it,... See more

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Colchester

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Unit C, Sheepen Road, CO3 3GT, Colchester, United Kingdom

  • 01206 580551

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,507)

36,939 reviews in the last 12 months

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Rated 5 out of 5 stars

It's the second time now that I have…

It's the second time now that I have been to the store and got a good deal

14 August 2025
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kirsty was very helpful

Kirsty was very helpful, got products out to show us, she was patient and knowlegeable, great shopping experience

9 August 2025
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Needed a FloGas refill

Needed a FloGas refill, called beforehand to be informed they had 2 in stock, went to the store and was served by some friendly staff who swapped out the cylinder quickly and I was on my way. Great staff, clean and tidy store.

9 August 2025
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

A very good shopping experience

A very good shopping experience, Kitty the shop assistant was very helpful with product selection.

3 August 2025
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly Staff

Had items in stock, good price, friendly staff.

22 July 2025
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tops banter on the till

Tops banter on the till - lovely team especially Mike & Adriana

17 July 2025
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely staff with great knowledge

My friends and I came in for some help with insoles and shoes. Andrew was extremely helpful and an all round lovely guy. He obviously has lots of experience in this sector. Felt really welcome and well catered to. Will definitely be spending more time in this shop.

11 July 2025
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Easy to find what i was looking for

Easy to find what i was looking for, good prices, and in stock.

6 July 2025
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Were they bored?

The few staff members we saw appeared disinterested in their jobs, and particularly disinterested in customers.

I found what I wanted, paid, and left the store but the lasting impression created by the staff was not a positive one.

29 June 2025
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Extremely helpful team!

Morgan and Andrew we extremely helpful on Thu when I needed patio Gas and was unsure of the type I needed. Thanks team, great service!

26 June 2025
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shop and brilliant staff anything…

Great shop and brilliant staff anything you want to know staff are well informed and are very helpful, The only downside for me is Colchester store stopped selling fishing stuff but still a great place to shop

24 June 2025
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience today

Great experience today, both Susan and Pamela helped me find what I needed! They went above and beyond to support me. Great shop - I will be back! Thanks team!

18 June 2025
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I came to Go Outdoors Colchester on two…

I came to Go Outdoors Colchester on two occasions. The first time I was offered limited help but on the second time Andrew was really helpful and informative and led me to the correct pair of shoes for me.

18 June 2025
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shop with staff who know their stuff!

Always a pleasure to shop in the Colchester store, very helpful honest staff. Thanks to Kirsty who helped us choose hiking poles today.

7 June 2025
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful advice today on Tilley hat

Helpful advice today on (pricey) Tilley hats from Pam and Susan Colchester branch. Thanks.

3 June 2025
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We needed a short arm and leg wet suit…

We needed a short arm and leg wet suit for our 7 year old. Rang the Colchester store and spoke to Purcey. He put 2 sizes aside until we got there and happy to be able to purchase one. Fantastic customer service 👏

26 May 2025
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Confusing and unecessary !

I found it really difficult to understand the ticket pricing with a top price and a members price ?
I was informed that to become a member I had to part with £5 but this is minimal compared to the potential savings.
I joined up but still didn't understand how much I had actually paid until I checked it out on the web page.
Very confusing and not sure why there has to be members price in the first place - just put your best price up and people will buy otherwise they will be put off and not make a sale !!

25 May 2025
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful member of staff - Andrew

We were served by Andrew this morning, he was VERY helpful and VERY knowledgeable, it was a pleasure being served by him and would certainly asked for him again.

24 May 2025
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Best day out ever!

I've had to sit down all day to try and put this into words, but I know I needed to write a review about Go Outdoors Colchester. Me and the husband wanted to take the kids out for the day, and due to the typical British weather, our options were limited. My husband mentioned that he needed a new pair of climbing shoes and that's when the idea sparked into my head. So, I ran and told the kids, we got in the car, and rushed to Go Outdoors Colchester. Upon arrival, we were greeted by Ripley, a true gentlemen that seems like he would always meet quota, as he assisted in finding my husbands new climbing shoes. The checkout process was simple with apples pay, and the kids had a fantastic time and have already said they can't wait to go again.

I would highly recommend Go Outdoors Colchester to families looking for a thrill seeking day out!

3 May 2025
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I visited the colchester go outdoors…

I visited the colchester go outdoors earlier to look for a tent, and was shocked by how helpfull the staff were, a young man named Ripley showed me around the tents and helped me pick out my perfect one im so happy with it and can't wait to test it out.

18 May 2025
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

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