My daughter is going on a camping trip and gave me a list of bits she would need but I had no idea what half of it was. Thomas helped me tick everything off of my list and gave me lots of recommendati... See more
Company replied
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Brought some haddon director chairs both cracked on the table to point I couldn’t use them, even though stored correctly. Took back to store as advised by customer services and told they would be e... See more
Company replied
Excellent customer service from Fraser at Go Outdoors. Genuinely helpful, knowledgeable, and happy to go the extra mile. I needed a new tent for work that I could rely on in all weather conditi... See more
Company replied
First time hiking, Mike in store knew exactly what he was talking about! He took the time to go through different options available and instead of bombarding me with information and leaving me to it,... See more
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Company details
About GO Outdoors - Colchester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit C, Sheepen Road, CO3 3GT, Colchester, United Kingdom
- 01206 580551
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from GO Outdoors - Colchester
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I joined up in order to get a good deal…
I joined up in order to get a good deal on an inflatable mattress. It was done quickly and efficiently and I was happy with my purchase
13 May 2025
Reply from GO Outdoors - Colchester
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Really helpful friendly staff
Really helpful friendly staff
answered the questions I had
very clean store
well stocked
11 May 2025
Reply from GO Outdoors - Colchester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Go Outdoors Colchester has always been…outstanding
Go Outdoors Colchester has always been one of my favourite shops. Full of useful gear ,clothing and footwear.The previous shop was much bigger but the staff I have encountered in both shops are knowledgeable and helpful. Today I was helped by Susan and Pamela, who treated me in their usual cheerful manner. I was trying on some jackets which each needed unlocking. They let me try as many as I liked and re secured garments that I did not buy. I am treated almost as a friend and I always recommend the store to friends who might become potential customers.Thank you for being a great store and staff. I hope that a bigger shop is opened again soon.
6 May 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Shop was well stocked and staff were…
Shop was well stocked and staff were very helpful and friendly . Good quality items and with the discount good value for money
5 May 2025
Reply from GO Outdoors - Colchester
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Colchester
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great experience at this shop with…
Great experience at this shop with Mark’s help! We are all set for our camping trip and confident with our purchases thanks to his guidance 😊
28 April 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Assisted by Andrew
Assisted by Andrew, who provided excellent guidance on walking shoes. Purchased two pairs.
25 April 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great advice
Mark gave my daughter great advice in choosing a rucksack for her D of E. Very helpful and really took his time with her.
20 April 2025
Unprompted review
Reply from GO Outdoors - Colchester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I needed a new pair of walking shoes…
I needed a new pair of walking shoes and I was willing to pay for a good quality pair. I had a couple of brands in mind. Andrew was very helpful and knowledgeable especially in how to choose the correct sizing. Very important when you're walking up to 16 miles. You don't want to end up crippled at the end. Andrew knew what he was talking about when it came to choosing the right ones. Very often staff at these big stores have no idea about the stock they sell, Andrew is a welcome exception. So satisfying and gave me confidence in my choice.
18 April 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Amazing. What brilliant service and helpful…
What brilliant service and helpful advice. Really friendly - Mark and his other colleague were fantastic. Thank you so much.
21 April 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Walking boots
Excellent choice of boots across a range of prices. Great service from Mark even though it was busy.
14 April 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great service from Mark
Great service from Mark who helped our family select hiking boots and shoes. He was informative and knowledgeable. Great selection of adult shoes and boots to choose from but a limited range for children.
7 April 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent service received from Mike…
Excellent service received from Mike while buying all my camping gear for the summer
31 March 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I had great experience at Colchester…
I had great experience at Colchester GoOutdoors. Andrew was very helpful. He did his best to help me get the right hiking shoes. Very please
2 April 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Friendly and helpful
Visited at a quiet time and needed help with a jacket that was tied through a security system. Mike was super helpful and friendly, without giving it the full on sales pitch, which I appreciated. Very knowledgeable about the different brands and technical features. Recommend.
28 March 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Some good, some not so good
All good apart from the almost being overcharged at the till. Asked the cashier to check the total and he confirmed the amount was correct - it wasn't. Eventually had to ask another (more pro-active) member of staff to re-check, and this time he confirmed the error, and ensured I paid the correct amount.
23 March 2025
Reply from GO Outdoors - Colchester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Loved the new shop and staff were…
Loved the new shop and staff were amazing and very helpful
21 March 2025
Reply from GO Outdoors - Colchester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Good price for a good jacket.
Able to try on jackets in store to find the style and size I liked most. Was able to renew my Go Outdoors membership at checkout to get the members' price for my chosen jacket and also have a code for a further 15% reduction.
Staff member at checkout was friendly and helpful.
11 March 2025
Reply from GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Purcey help me today helpful and polite…
Purcey help me today helpful and polite with my purchase
10 March 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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