My daughter is going on a camping trip and gave me a list of bits she would need but I had no idea what half of it was. Thomas helped me tick everything off of my list and gave me lots of recommendati... See more
Company replied
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See what reviewers are saying
Brought some haddon director chairs both cracked on the table to point I couldn’t use them, even though stored correctly. Took back to store as advised by customer services and told they would be e... See more
Company replied
Excellent customer service from Fraser at Go Outdoors. Genuinely helpful, knowledgeable, and happy to go the extra mile. I needed a new tent for work that I could rely on in all weather conditi... See more
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First time hiking, Mike in store knew exactly what he was talking about! He took the time to go through different options available and instead of bombarding me with information and leaving me to it,... See more
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Company details
About GO Outdoors - Colchester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit C, Sheepen Road, CO3 3GT, Colchester, United Kingdom
- 01206 580551
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Susan, Andrew & Purcey
Susan, Andrew and Purcey were very knowledgeable and helpful and gave very useful advise.
7 January 2026
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Mark (Colchester) was brilliant with…
Mark (Colchester) was brilliant with his advice for my son who is heading on his travels in January! He took a lot of time and trouble which was very much appreciated.
9 December 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Very helpful friendly staff
26 November 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great service!
The gentleman who helped me buy walking boots on Friday 14th Nov could not have been more helpful and professional. He was very patient as I tried on multiple pairs and then gave a recommendation that I ended up buying. Just worn them for a walk and they were comfortable, supportive and lightweight. Thank you!
14 November 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Nothing was too much trouble for Pam…
Nothing was too much trouble for Pam and Susan.
4 November 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from a member of staff.
On 8th of October I was looking for a Berghaus fleece jacket to replace a much older model from the same stable that had recently been lost. I was helped by an older staff member, Pam, who went to considerable trouble to find one of suitable style and size for me.
I must commend Go Outdoors for employing older ladies like Pam to help somewhat less able customers of similar age, such as me, in making a satisfactory purchase.
8 October 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Colchester’s amazing effort
Popped into the Colchester store, and met Pam, Susan and Adam who were extremely helpful and found us the walking boots we needed. Special thanks to Pam for not giving up!
21 October 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Overall very good
Ordering experience very smooth. Store collection very efficient. Good Comms throughout by text & email
17 October 2025
Reply from GO Outdoors - Colchester
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Another great trip to the Colchester…
Another great trip to the Colchester store. Tom was brilliant at fitting my daughter's rucksack for DofE and advising on how to repack it properly! I highly recommend this store for the helpful, friendly and very knowledgeable staff who clearly have loads of relevant experience which they put to good use here. Thank you.
12 October 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The very helpful team
The team - Pam, Susan, Mike and Riply were really helpful. I needed a size of jacket which wasn't out in the shop and they went to check stock in the back. They managed to find the size and advise on trousers which I was trying on. It was great that I was able to take it away then and there and not have to buy online!
30 September 2025
Unprompted review
Reply from GO Outdoors - Colchester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
We would like thank Pam for her…
We would like thank Pam for her professionalism, knowledge and the very pleasant manner in which she helped us with our purchases. A credit to your company 😊
1 October 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Helpful staff ordering in as required…
Helpful staff ordering in as required when item was out of stock and helping me to look for items (then refunding when it wasn't the right item.
15 September 2025
Reply from GO Outdoors - Colchester
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Susan was so helpful and knowledgable
Susan was so helpful and knowledgable , the advice she gave helped me ensure I am prepared for the event I am attending this weekend thank you Susan, you are a star!
11 September 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Colchester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Pleased with my shopping experience
The person that served me was very helpful and pleasant and I was able to purchase exactly what I needed and at a good price
9 September 2025
Reply from GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helpful, friendly staff and good products
I was given helpful and honest advice by Susan and Pamela from the clothing team. I was making a fairly substantial purchase so I wanted to make sure I was spending my money wisely, so their assistance was much appreciated!
3 September 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great place
Very helpful staff and generously stocked store at Colchester, offering several choices of the item l wanted.
28 August 2025
Reply from GO Outdoors - Colchester
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Susan was really helpful assisting me…
Susan was really helpful assisting me with a choice of tables & her and her colleagues were able to answer all of my queries. Excellent service.
28 August 2025
Unprompted review
Reply from GO Outdoors - Colchester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great shopping experience
We found exactly what we were looking for and at a very good price. The item was a bit heavier than we expected but a very nice shop assistant took it to the till for us or though he was busy at time doing other things.
18 August 2025
Reply from GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Had a great experience buying some…
Had a great experience buying some walking shoes - the sales assistant Kitty was fabulous - very knowledgeable and helpful with no pressure. Would strongly recommend.
21 August 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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