Goodlord Reviews 

I had terrible problems using the Ai application site, that nearly cost us the tenancy for our daughters student accommodation, that I needed to be a guarantor for .
The problem was that my financial situation did not fit the criteria necessary to complete the application online.
The main problem is that as you submit the information,you receive an automated response that says everything is satisfactory, but all it means is that it has successfully received a file, regardless of it's content.
The most annoying thing was that the only way that we could speak to a human being,was to pretend to be the estate agent that was letting the property, I am not sure lying should be the only way to circumvent this system.
I'm sure it works for the majority of people,but more consideration should be made for the frustrated minority.
Good luck to whoever you maybe.

Easy process and well-detailed and relevant questions.

I had amazing help from Lucas (Senior Goodlord Tech Support), who helped me to rectify issues promptly, and allowing the process to be so much easier.

I Spoke with Daniel Wilcox and He helped Me greatly by helping me go understand what exactly i was being asked and being patient. A Quick and Professional Call to sort things out :)

Rent protection insurance, At long last I've got a payment, It's taken since January until August for them to sort this out, if I had a buy to let mortgage, I would have been in real trouble.

Goodlord failed me and they or my my estate agent kept my £395 holding deposit.

I say they as when I ask Goodlord for it back they say contact the estate agent, and when I ask my estate agent for it back they say ask Goodlord.

They failed me based on an ASSUMPTION - That because I did not use there privacy invasive automated API's - Open Banking and Payroll checking, I must be providing fakes.

It is not conclusive or fair to assume that because I preferred to upload photos & scans of my documents, that I am providing fakes.

AVOID GOODLORD AT ALL COSTS. OR YOU WILL BE SORRY

The company reached out to me and the members of staff which have contaced me are lovely and helped me through all the questions I had despite some sounding silly. Daniel Wilcox explained their polocies well and gave me full support through the processes

Timely
Great agent assisted me
Affordable (ish)

Helpful, efficient, insurance made easy! Daniel Wilcox helped me through the process and was great.

EASY TO NAVIGATE AND QUICK TO RESPOND

The fact that the connection remained up all night and I was able to continue this morning gave me a chance to complete the questions. Being an oldie with a bit of poarkins problem also doesn't help.
What about the references I've brought with me?

Daniel Wilcox, was helpful, resourceful and amiable. I was treated with the clerical politeness and empathy, that could be no closer to the definition of fine customer service.

Massive thankyou to Florence for walking me through every step perfectly and smoothly. Very bubbly and bright, made the phone call very enjoyable!

Simona was great and helped me a lot!

Very good experience chatting with Mohammed. Understood the query and responded correctly.

Daniel Wilcock was very polite and helpful and explained everything about their insurance clearly.

Beware that they engage in dodgy pressure sales techniques with insurance. I hadn’t even been told my references had been accepted, I literally only finished sending them the requested information yesterday morning. Then this morning I get a call which turns out to be to arrange an insurance policy for my rental. I expressed hesitancy to do this without thinking more, but I felt under pressure to agree to something by the end of the call. I didn’t feel it was initially transparent that I would be literally signing up for something with bank details during the call.

Perhaps it is my fault that I didn’t stand my ground against signing up for something thoughtlessly, but nevertheless it is a dodgy technique to jump on brand new renters who don’t even have assurance they’ve been accepted for the property yet so fast. Rest assured I will be researching later into other policies than the literal 2 providers offered to me and if I find a better deal I shall be cancelling this.

Very thorough with their checks