Go-Etna Excursions Reviews 

2,440
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the guides for their knowledge, friendliness, and helpfulness, ensuring safety and providing rich information. Many also highlight the excellent organization and smooth service, including convenient hotel pickups and comfortable transport, making the overall experience enjoyable and unforgettable. However, some customers noted issues with crowding and significant queuing, causing delays and a rushed experience. A few also felt communication was sometimes lacking, with unexpected tour changes or insufficient guide information, occasionally leading to disappointment with the tour content or time at key locations.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising the tour guides for their extensive... See more

Service

Consumers find service to be positive, with many describing their excursions as perfect, well-planned, and... See more

Location

Customers had positive experiences with location, particularly enjoying the exploration of Mount Etna and its... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as incredible,... See more

Holidays

Clients share positive opinions on holidays, with many describing their experiences as fantastic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great adventure. Detailed communication leading up to the tour, help with clothing etc if required, small group, full of information about Etna and the evolution of the area. We did not stick to a tra... See more

Rated 5 out of 5 stars

Would recommend trip for introduction to Mama Etna. Had a great guide, Alberto who was really friendly & helpful & knowledgeable. He knew the area as he is a local & was happy to share his experiences... See more

Rated 5 out of 5 stars

We thoroughly enjoyed our half-day tour of Mt Etna. Our driver, Salvo, and tour guide, Marco, were very informative and fun. We were in a van with 8 people total, which made the whole experience eve... See more

Rated 5 out of 5 stars

Salvo was a fantastic tour guide. Clearly knowledgeable, passionate about Sicily, the volcano, a great driver, very good with our family and fun to be with. We were 6 people ranging in age and abiliti... See more


Company details

  1. Tour Operator
  2. Helicopter Tour Agency
  3. Sightseeing Tour Agency
  4. Tour Agency

About Go-Etna Excursions

Written by the company

Go-Etna - Etna Tour

Go-Etna - The Company

Since 2009 we have made it our business to make sure that visitors of our beautiful island Sicily have the most pleasant stay. Quality and professionalism are our top values. Go-Etna is a fully-authorised tour operator (Licence D.D.S. N ° 3451S7), which meets all required legal standards. Our task is to offer the perfect service for each client, to meet even the most challenging, individual requirements, offering targeted solutions and leaving no question about Sicily unanswered. The satisfaction of our customers is our greatest concern and we hope that our tours will become the highlight of your holiday in Sicily.


We picked the Go-Etna’s 4x4 Tour. Magnificent views of the volcano, and the Sicilian coastline. Definitely worth doing!
Go-Etna on Forbes



Team Go-Etna

Go-Etna Staff

Our multilingual guides (English, German, Italian, Spanish, French etc.) have become a real trademark of Go-Etna. Who could bring a foreign country closer to you than a local? Getting to know the place by taking a “look behind the scenes” – we have been following this principle for years. Beside the classical highlights, our guides will show you the authentic Sicily from their perspective.

The GO-ETNA team and our partners have the ability to meet all our customers requirements of all our customers, thanks to our multilingual experienced staff, a well-equipped fully licenced vehicle fleet and technical material.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,440)

312 reviews in the last 12 months

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Rated 4 out of 5 stars

The tour was great

The tour was great, especially the friendly guides who knew a lit about the vulkano. the food was also very nice. not so happy I was about the decustation, I feld manipulated. we would gave preferd to have a bit more free time after the meal.
but all in all it was a great day. thank you

7 May 2026
Rated 5 out of 5 stars

Well organized Etna Tour with profound…

Well organized Etna Tour with profound guide Fabio. Snow, strong wind and height (almost 3.000 m) turned am easy into a middle tour. Nevertheless very impressive tour with brilliant roundviews and environment.

22 April 2026
Rated 1 out of 5 stars

Mediocre

I wanted to leave a poor review to give some balance and reality to the high rating of go-Etna.com

Etna trekking tour is a super average experience that I really would not recommend to anyone unless they are super into Etna.

The queues are insane. We literally spent 2.5h total queuing for the busses to go up and then to go down.

The views are not particularly impressive given Etna is the highest sole peak with nothing really around it.

The craters are cool, but you can see them for free from the car park in Rifugio Sapienza.

In our case we hiked in the snow, and the way down was particularly wet as the snow keeps getting into the shoes. Standing with wet shoes for 1h in the queue to go back is not a particularly great experience either.

The tour itself is at best moderately interesting. I heard other tour guides touch on pop culture like Star Wars filming, but ours did not do that. You can definitely learn more from reading the Wikipedia page about Etna.

The guides were friendly and tried to be helpful. No complaints there.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

The excursion was amazing

The excursion was amazing, but the guid Edo made it even better with all explanations, jokes, and professionalism. My daughter and I really had a blast and will recommend this to everyone.
thanks again for a wonderful unforgettable day ;)

16 April 2026
Rated 5 out of 5 stars

From the booking and communication to…

From the booking and communication to the overall experience, everything was excellent. Even though the weather wasn’t on our side, the guides did their best and in the end we had a great time. Special praise to our guide David 🙂

15 April 2026
Unprompted review
Rated 5 out of 5 stars

One of the best


The weather was terrible but our guide Francesco made it an enjoyable adventure. We travel extensively and engage guide services on all of our trips and Francesco was one of the best guides we have ever experienced. His knowledge of the area is remarkable and his delight in sharing some of his knowledge with us made it enjoyable despite wind, rain, fog, hail, and snow (not an exaggeration)the day of the tour. Great service and a warm and wonderful person to invest spending your time. Perfetto!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Etna Tour

Wonderful tour of Etna and the lava caves. Great addition with collection and return to our hotel. Knowledgeable and entertaining guides with our safety and experience being their highest priority. I would heartily recommend this team for all you Etna needs.

6 April 2026

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