Global India Express Reviews 

396
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers had a great experience with this company. Customers consistently praise the delivery service, highlighting its efficiency, timely arrival, and hassle-free nature, often exceeding expectations. The staff is frequently commended for being helpful, supportive, polite, and efficient, handling parcels with utmost care and providing excellent coordination. Many people appreciate the personalized service and clear communication, with staff members often commended for their exceptional assistance and responsiveness. However, some customers also noted significant dissatisfaction with the customer service, describing it as pathetic, irresponsible, and unhelpful, with issues like unreturned calls and lack of information. A few other people also felt that the company demonstrated carelessness and unprofessional conduct, leading to damaged products, mishandled packages, and a lack of accountability for issues.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting fast and timely deliveries, often... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and responsiveness of... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the efficiency... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some praising the helpfulness... See more

Customer communications

Customers had positive experiences with contact, frequently praising specific individuals for their excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One word trust . Gopal and his team was helpful and supportive all throughout pre , during and post delivery . If you want a hassle free experience Global India Express is your cargo partner . In th... See more

Rated 5 out of 5 stars

Nagarajan was my contact person from start to end, excellent communication. Reached out to me as soon as i put in a query , proactively scheduled pick up at short notice . Packing , tracking , transp... See more

Rated 5 out of 5 stars

This is my second time to send, shipment and service is very excellent and timely arrival. Special thanks to Sonika mam for her best co-ordination for arranging pick up n delivery on time I reco... See more

Rated 5 out of 5 stars

I tried many courier companies who said will deliver items to Iran but when it came to collection, they backed out. Mr. Roushan of Global India Express not only confirmed prompt delivery, directed me... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Global India Express, is a leading international courier and cargo service provider. We've the best deals for worldwide shipping with all branded International Leading network. Some of the features like 24X7 working pickup, doorstep pickup and delivery, hassle free transportation, personalised customer support makes Global India Express the unique express delivery service provider in India.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

396 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(396)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Global india express: Excellent Services

Excellent services. Very cooperative, very responsive and on spot service. I sent my Courier in FedEx International Priority and it was delivered in less than 48 hours.

It was a great pleasure to do business with Mr. Anjay Jha (95997 80555) of Global india Express.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent services

I booked medicines for USA . It was timely picked . Sonika is really helpful. She answered all the questions regarding charges, package etc.and was continuously in touch till the package was picked

19 November 2024
Unprompted review
Rated 1 out of 5 stars

Its a Fraud Company, DO NOT USE THEM!

Its a Fraud Company, DO NOT USE THEM!
We had packed our shipment in a proper hard box and had organised all items in it properly. Their Head office people randomly packed everything due to which all our Indian dry masala packages were broken and spread across clothes and other valuable items. Upon raising a compliant they kept saying that they have raised a complaint with DHL UK and will soon update us. It's been more than 3 months now but no update after chasing them several times. The package value was about Rs 20,000 which was all destroyed due to their stupid staffs carelessness. Ashok Mishra, Pramod Kumar, Roushan Sinha these are fraudsters associated with this company. Do not use them if you want your items to reach abroad safely.

17 July 2024
Unprompted review
Rated 1 out of 5 stars

Pathetic service by Global Indian express courier…

Global India express service has become very pathetic now, they have changed their partners and are unable to track my package now.Package was sent to Australia and after repeatedly calling Global Indian express team - unable to get the information about the expected delivery date of my package. Highly pathetic service and customer is uninformed

9 October 2024
Unprompted review
Rated 5 out of 5 stars

A decent service

Recently booked their courier service from india to germany.they have promptly arranged the pick up ,neatly packed and processed and delivered .Mr.nagaraj coordinated us through out the process and made things hassle free

7 October 2024
Unprompted review
Rated 1 out of 5 stars

Global India express not reliable, damaged during transit

I have booked courier through Global india express on 2nd July from bangalore to germany. I have told it will take 10-15 days max but i received package after 25 days, damaged items , spoilt !! i reported to customer care however, they dont bother to respond after booking courier spontaneously. Even after month now, they have not processed my claim for damages, excuse they give is they exclude weekends from delivery dates, well if courier is in transit it will not stop on weekends! this courier service is way too expensive for service they provide having used others, its mistake to choose them!! i have used other courier service which are far reliable in terms of packaging and delivery time , but Global express is horrible , better to stay away from these frauds.

24 July 2024
Unprompted review
Rated 4 out of 5 stars

Good service and professional support

I have booked a parcel from Bangalore to UK and have received it in good condition. It was professionally packed and delivered.
Though it took little more time (due to long weekend I guess) but Mr Nagarajan have supported all my queries on time.
Thank you so much.
I will surely use their services in future and will definitely recommend to my friends as well.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

great service with good price

i have used global india express to send a courier from delhi to italy. the courier arrives in two weeks without paying any additional custom duty. Global india express gives me better price then other. staff was very helpful specialy Alpana help me alot they packed the courier very well i have received in a very good condition without any damage. next time i will used global express

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and Quick Courier Service

We contacted nagarajan for a quick courier service from Bangalore to Dubai and he sent a person for packing and weighing the items. Goraknath was very professional in packing amd providing answers to all your queries. Their service is very good and I will recommend their service for anyone who needs quick courier delivery from one country to another.

31 May 2024
Unprompted review
Rated 4 out of 5 stars

Europe experience with Global India

We used to send Goods to Europe and it's an economical way compared to the branded Courier people.
Staffs are very cooperative and informative...
Very reliable institution to move cargo to Europe, takes 15 to 25 days..

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, trusted, reliable Medical Courier, India to US

I highly recommend Global India Express for international medical shipments out of india.
We live in Los Angeles, USA. I order medicines for my father from his doctor in Trichy India, every 3 months. Before we started using Global India Express, I've had issues bringing them in - lost money and medicines, had trouble with customs.

Last year, I sent a WhatsApp message to a few medical courier companies, not expecting any response. To my surprise, Mr. Nagarajan called me and assured me medicines will be handled properly and efficiently. He also went over the procedures to bring medicines through US customs legally. We have been using Global India Express ever since.

I want to personally thank Mr. Nagarajan for being personable, caring and excellent customer focus. When I message him about a prescription pickup, he calls our pharmacy to check the availability of medicines, sends his courier guy to Trichy to pick up the medicines, then tracks and updates me the status all the way until it's delivered to our door in LA! Thank you, Mr. Nagarajan!

25 April 2024
Unprompted review

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