Global India Express Reviews 

402
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and efficient delivery, with many shipments arriving on time or even ahead of schedule. The staff are frequently commended for their professionalism, helpfulness, and personalized support, ensuring a smooth process from pickup to delivery. Reviewers also appreciate the clear communication and careful handling of their parcels. However, some customers experienced significant dissatisfaction with customer service, reporting unresponsiveness, lack of information, and unresolved issues. A few reviewers also noted severe problems with product handling and packaging, including items arriving damaged, boxes being torn or wet, and issues with personal belongings related to customs.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Service

Clients share positive opinions on service, with many reviewers describing it as very nice, fast, and... See more

Staff

Consumers find staff to be positive, with many reviewers praising the helpfulness and efficiency of the team... See more

Customer service

People report ambiguous experiences with customer service, with some customers expressing appreciation for... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery. Many reviewers reported... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am really thankful for the services provided by your firm specially the efforts and interactive guidance shared by Mr Ashok Mishra for my consignment Everything moved in smooth way and consignme... See more

Rated 5 out of 5 stars

This is my second time to send, shipment and service is very excellent and timely arrival. Special thanks to Sonika mam for her best co-ordination for arranging pick up n delivery on time I reco... See more

Rated 5 out of 5 stars

I tried many courier companies who said will deliver items to Iran but when it came to collection, they backed out. Mr. Roushan of Global India Express not only confirmed prompt delivery, directed me... See more

Rated 5 out of 5 stars

Amazing packaging and the items were delivered on time. The items were picked right within 2 hours of booking which is amazing as well. Thank you so much Mr. Nagarajan for your prompt service. I de... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Global India Express, is a leading international courier and cargo service provider. We've the best deals for worldwide shipping with all branded International Leading network. Some of the features like 24X7 working pickup, doorstep pickup and delivery, hassle free transportation, personalised customer support makes Global India Express the unique express delivery service provider in India.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

402 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(402)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent and Quick Courier Service

We contacted nagarajan for a quick courier service from Bangalore to Dubai and he sent a person for packing and weighing the items. Goraknath was very professional in packing amd providing answers to all your queries. Their service is very good and I will recommend their service for anyone who needs quick courier delivery from one country to another.

31 May 2024
Unprompted review
Rated 4 out of 5 stars

Europe experience with Global India

We used to send Goods to Europe and it's an economical way compared to the branded Courier people.
Staffs are very cooperative and informative...
Very reliable institution to move cargo to Europe, takes 15 to 25 days..

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, trusted, reliable Medical Courier, India to US

I highly recommend Global India Express for international medical shipments out of india.
We live in Los Angeles, USA. I order medicines for my father from his doctor in Trichy India, every 3 months. Before we started using Global India Express, I've had issues bringing them in - lost money and medicines, had trouble with customs.

Last year, I sent a WhatsApp message to a few medical courier companies, not expecting any response. To my surprise, Mr. Nagarajan called me and assured me medicines will be handled properly and efficiently. He also went over the procedures to bring medicines through US customs legally. We have been using Global India Express ever since.

I want to personally thank Mr. Nagarajan for being personable, caring and excellent customer focus. When I message him about a prescription pickup, he calls our pharmacy to check the availability of medicines, sends his courier guy to Trichy to pick up the medicines, then tracks and updates me the status all the way until it's delivered to our door in LA! Thank you, Mr. Nagarajan!

25 April 2024
Unprompted review
Rated 1 out of 5 stars

NO trusted support

We received the package that was sent to Sweden and could see that the package has been modified completely (reasons below)
Billed for 34 kilos and received only 30 kilos - Extra charge 2800 Rs for 4 kilos

We have not been informed about this during the collection and if that is the case, we could have modified it accordingly (overall - Approx 7000)

worst thing is: we tried to reach customer case but no response so far on the raised compliant

12 February 2024
Unprompted review
Rated 3 out of 5 stars

Great Service with Room for Improvement

Global India Express provided an efficient and timely delivery of my shipment to the UAE. Overall, their service was satisfactory, earning them a rating of 3 stars out of 5. While the delivery process ran smoothly, there were areas where the company could improve to enhance its professionalism. For instance, having a dedicated point of contact throughout the shipping process would help streamline communication and ensure smoother transactions. Additionally, proper management of documents would minimize errors and confusion during the shipment process.
Despite these areas for improvement, one standout individual from the Global India Express team, named Nagarajan, demonstrated exceptional performance. His proactive approach and continuous communication made our experience much better. When we encountered a payment issue, he went above and beyond to assist us in resolving it promptly, showcasing his dedication and commitment.
The package arrived at its destination on time, thanks to the efforts of the entire team. We appreciate the hard work put into ensuring that our shipment reached its intended recipient without any significant delays.

1 April 2024
Unprompted review
Rated 5 out of 5 stars

Had a good experience

Had a good experience. My shipping to fiji Island was delivered on time. Mr nagarajan from Bangalore did a excellent coordination from door pickup from hyderabad to delivery to fiji.

2 March 2024
Unprompted review
Rated 5 out of 5 stars

I had a very good experience with…

I had a very good experience with Global India Express service. The staff Mr.Nagarajan (Bangalore) has coordinated entire shipping process from pickup to delivery, very pleased staff and excellent customer service.

27 February 2024
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing, unprofessional, irresponsible and unreliable

I recently had an incredibly disappointing experience with this company prompting me to share my dissatisfaction here. Despite the initial acknowledgment of issues with my shipment, the subsequent handling of the matter has been nothing short of unprofessional and frustrating.

What is particularly concerning is the company's complete denial of responsibility for the situation. After an initial commitment to compensation, the accounts department now claims that they are not accountable for items removed by Australian customs, contradicting their earlier assurances.

This flip-flopping and lack of accountability reflect poorly on the company's commitment to customer satisfaction. It's not just about the monetary compensation, but also about the principle of transparency and responsibility. The overall experience has been characterized by miscommunication, delays, and a complete lack of professionalism.

I am left with no choice but to consider taking legal action to address these issues. I hope this review serves as a cautionary tale for others considering using global express.

I strongly advise others to think twice before entrusting their shipments with this company, considering the lack of information, the harassment caused by numerous follow-ups, and the failure to honor their commitments.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Great service.

I have always got wonderful service from them. From the person who picks up the consignment, helps me pack to booking and also the delivery has always been on time. Even if there is any problem they make sure it’s delivered on time.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Efficient, punctual, reliable

I was very pleased with Global India Express. They picked up my parcel within an hour of my confirmation, packed it and sent it to New Zealand, taking care of all the paperwork. It was then transferred to FedEx and arrived a day early!!

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Highly relible and economic service

Highly relible and economic service. I had move some of my household items from Bamgalore to Sweden through Global India Express. Very much satisfied with their service. Special thaks to Nagarajan for always being a phone call or whatsapp chat away to clarify any questions.

21 December 2023
Unprompted review
Rated 1 out of 5 stars

All the positive reviews seems to be of…

All the positive reviews seems to be of this company's employees. Even after 3 months my parcel is not delivered. It seems DPD is barred in spain then also Global India Express is using this vendor to deliver the parcels. Beware of this fraud company. They know very little about the international couriers. They are not telling me what is the issue with the courier. It is lack of trait knowledge and highly unprofessional approach. This company should hire some professionals.

5 December 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look