Global allowed me to move into a 1 bedroom flat with 1. No electricity. 2. No hot water. 3. No toilet facilities. 4. The entry phone to let people in is broken. Global expected to raise tickets to... See more
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I’ve just witnessed two anonymous video online of tenants flooded and by all accounts as an outstanding repair for just under a week. Surely such business practices are.a health and safety breach? Dic... See more
Company replied
They are scammers, not proper tenancy agents! Globa Guardians have shown zero respect for my rights or the agreement we signed. They entered my property and showed it to strangers without any not... See more
Company replied
Have been with Global Guardians for about three years now and never been disappointed! Just moving into a new property, Brooklyn and Ezgi were very kindly guiding us through every step and made the w... See more
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Company details
Written by the company
Global Guardians - Affordable housing provider. Become a property guardian or a long-term house sitter - see now available vacant properties
Contact info
Sopers House, Sopers Rd, Cuffley, Potters Bar , EN6 4RY, London, United Kingdom
- 0800 368 9601
- guardiancare@global-guardians.co.uk
- www.global-guardians.co.uk
2.9
Average
323 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tread carefully. No respect for prospective tenants.
Visited a property today and was meeting with Eugenie. It was a block viewing (but this was never mentioned). Eugenie arrived late, then disappeared and then returned saying he did not have the keys to the property. Most unprofessional and disrespectful to people like me who have taken time off. I would be cautious as this may just be a muppet outfit. Not all reviews are genuine. Caveat emptor!
19 August 2021
Unprompted review
Reply from Global Guardians
Hi,
Thank you for your review and we’re sorry to hear you feel this way. We have looked into what happened. Our Guardian Sales Officer did arrive on time and then apologised as soon as he realised the keys didn’t work. He then went onto re-booking everyone into his diary, for the next morning. For information, we always offer the option of private viewings and bulk viewings at the beginning of every appointment. Please visit our website to see what spaces are available and if you’re interested in any viewings please book on, we’d be more than happy to help if you meet our guardianship criteria which can be found here https://www.global-guardians.co.uk/guardian/how-it-works
Kind regards,
Global Guardians
Great service from Global Guardians
I've been with Global Guardians for some years now and its been great. Their properties are clean and safe and the price is fair. The varieties of properties across London, really helps with choosing a suitable accommodation. I definitely recommend their accommodation and services and will continue being a guardian for them.
6 August 2021
Unprompted review
Reply from Global Guardians
Hi,
I hope you are well.
It makes us very happy here at Global Guardians to know you are happy with our safe hands and that we have delivered positive customer service.
We take pride in our safe hands approach so to see you have experienced this is great to know!
Always here if you need anything.
regards,
Global Guardians.
Excellent Company
Very supportive and looking after their Guardians is their priority
5 August 2021
Unprompted review
Reply from Global Guardians
Hi Sebastian,
I hope you are well.
It makes us very happy here at Global Guardians to know you are happy with our safe hands and that we made you see that you are a priority.
We take pride in our safe hands approach so to see you have experienced this is great to know!
Always here if you need anything.
regards,
Global Guardians.
I love Global Guardians their service…
I love Global Guardians their service is excellent with a very warm and kind staff
5 August 2021
Unprompted review
Reply from Global Guardians
Hi Bertha,
I hope you are well.
It makes us very happy here at Global Guardians to know you are happy with our safe hands and excellent customer service.
We take pride in our safe hands approach so to see you have experienced this is great to know!
Always here if you need anything.
regards,
Global Guardians.
The best in its area
Highly recommended for its great professionalism and good quality services.
5 August 2021
Unprompted review
Reply from Global Guardians
Hi J
I hope you are well.
It makes us very happy here at Global Guardians to know you received a professional and quality service.
We take pride in our safe hands approach so to see you have experienced this is great to know!
Always here if you need anything.
regards,
Global Guardians.
All is very well organised
All is very well organised. The people you have chosen to share the house is very responsible, friendly and respectful.
5 August 2021
Unprompted review
Reply from Global Guardians
Hi Jose,
I hope you are well.
It makes us very happy here at Global Guardians to know you are happy with our safe hands and that we made you feel comfortable.
We take pride in our safe hands approach so to see you have experienced this is great to know!
Always here if you need anything.
regards,
Global Guardians.
Professional service
Good houses for a cheaper price, the customer service is willing to help and professional
5 August 2021
Unprompted review
Reply from Global Guardians
Hi Benedetto,
I hope you are well.
It makes us very happy here at Global Guardians to know you are happy with our safe hands and that we made a difference by delivering good customer service.
We take pride in our safe hands approach so to see you have experienced this is great to know!
Always here if you need anything.
regards,
Global Guardians.
Reply from Global Guardians
Hi Cristina,
I hope you are well.
We take pride in our safe hands approach so to see you have experienced this with Maia is great to know!
Always here if you need anything.
regards,
Global Guardians.
Excellent Staff and Service!
A great option for competitive rent prices in London and I couldn't be happier with their quality of service.
Was recommended by a friend three years ago who was also a property Guardian via Global. The staff are quick to respond and helpful regarding all matters including maintenance, financial queries etc.
Having dealt with a number of property management services before I can certainly say I would recommend Global Guardians to friends and family.
28 June 2021
Unprompted review
Reply from Global Guardians
Hi Es,
I hope you are well.
It makes us very happy here at Global Guardians to know you are happy with our safe hands and that we made you feel comfortable.
We take pride in our safe hands approach so to see you have experienced this is great to know!
Always here if you need anything.
regards,
Global Guardians.
Reply from Global Guardians
Hi Yadira,
I hope you are well.
Amazing feedback that you have had no issues with us, we wish you a happy stay at our property.
Always here if you need anything.
regards,
Global Guardians.
Newly settled
This is my first guardians property but the company seems dedicated to making sure you're comfortable so I'm very happy so far :)
17 June 2021
Unprompted review
Reply from Global Guardians
Hi Ruby,
I hope you are well.
It makes us very happy here at Global Guardians to know you are happy with our safe hands and that we made you feel comfortable.
We take pride in our safe hands approach so to see you have experienced this is great to know!
Always here if you need anything.
regards,
Global Guardians.
I just moved to a new property which is…
I just moved to a new property which is my first one and the transition went smoothly. The communication was easy and everything was arranged quickly as the Global Guardians staff was very responsive and helpful. I am happy I made the decision to become a property guardian.
7 June 2021
Unprompted review
Reply from Global Guardians
Hello Orsi,
Thank you for your review.
We are delighted to hear that you have received our high standards and safe hands approach from our team here at Global Guardians. We are constantly seeking ways to improve our services, which we hope you recognise as you continue to use our services.
As always if ever you need us, our team is always available to help.
Kind regards,
Global Guardians
I became a guardian about a couple…
I became a guardian about a couple years ago and so far I’m very glad.
I would recommend it to anyon.
27 May 2021
Unprompted review
Reply from Global Guardians
Hello Michelle,
Thank you for your review.
We are delighted to hear that you have received our high standards and safe hands approach from our team here at Global Guardians.
As always if ever you need us, our team is always available to help.
Kind regards,
Global Guardians
Does what it says on the tin!
Spoke to GG, arranged a viewing and basically proceeded as discussed.
27 May 2021
Unprompted review
Reply from Global Guardians
Hi c Shah,
Thank you for your 5 star rating.
We are glad your viewing went smoothly and you feel like our service was above satisfactory.
As ever if you need anything from us we are always happy to help.
Regards,
Global Guardians.
Anyone see the daily mail about this…
Anyone see the daily mail about this company I suggest you take a look at the bad press
15 May 2021
Unprompted review
Reply from Global Guardians
Hello Steven,
Thank you for your review.
It saddens us to hear that you judge us on what has been said in the press. It is unfortunate that false accusations have been made about Property Guardianship and our company however we are confident in our service standards and can confirm that things have been taken out of context in the past.
We are a progressive company and we pride ourselves on this. We adhere to the British Standard BS8584:2015 for vacant property protection and have high standards in place to ensure our properties and Property Guardians are in safe hands while using our services.
We ask for you to give us a chance before making judgement based on the press. Of course we have to earn your trust but we hope that you are able to see through what is said by reviewing our online activity and company values. If you would like to speak to a member of the team to discuss this further, we’d be more than happy to help.
Kind regards,
Global Guardians
Clear communication
We are a service provider who have been working for Global Guardians for just over a year. They have a comprehensive programme of works online system, that allows us real time access to see which properties require urgent repairs or gas certification so we can respond swiftly. The communication from the office is clear and they are conscientious of their guardians needs . We are impressed with their diligence and professionalism.
12 May 2021
Unprompted review
Reply from Global Guardians
Hi Wayne,
I hope you are well.
It makes us very happy here at Global Guardians to know you are happy with our correspondence and communication.
We take pride in our safe hands approach so to see you have experienced this is great to know!
Always here if you need anything.
regards,
Global Guardians.
Winters Heating Group (Contractors)
Winters Heating Group have been working for Global Guardians for over 6 years maintaining their plumbing and heating needs within their properties. Global Guardians are very professional and easy to work with. They have a great team!
Director at Winters Heating Group
27 April 2021
Unprompted review
Reply from Global Guardians
Hello Chris,
Thank you for your review.
We are delighted to hear that you have received our high standards and safe hands approach from our team here at Global Guardians.
We are glad you have received pleasant experiences when working with us!
As always if ever you need us, our team is always available to help.
Kind regards,
Global Guardians
Global Guardians recruitment…
I have partnered with Global Guardians for some time assisting with their recruitment needs and have found that they offer a stable, supportive and progressive working environment to their new and existing staff. They are approachable, accommodating and their team orientated approach welcomes new staff members into their organisation seamlessly. Their recruitment process is structured, clear and concise and their positive and helpful attitude enables me to work to my optimum. It is genuinely a pleasure to support the team at Global and I can highly recommend them as an employer!
22 April 2021
Unprompted review
Reply from Global Guardians
Hello Michelle,
Thank you for your review.
We are delighted to hear that you have received our high standards and safe hands approach from our team here at Global Guardians.
We take great pride in our employees and thus take extra care when creating our recruitment process.
As always if ever you need us, our team is always available to help.
Kind regards,
Global Guardians
Good value
Global Guardians provides good value accommodation and their staff are friendly and helpful.
The only thing I’m a bit concerned about is that there currently don’t seem to be a lot of available spaces in London (maybe because of the pandemic?) and if a property is handed back and 20+ guardians need to find new accommodation at the same time - that could pose a problem.
20 April 2021
Unprompted review
Reply from Global Guardians
Hello Ro,
Thank you for your review.
We are delighted to hear that you have received our high standards and safe hands approach from our team here at Global Guardians. We are constantly seeking ways to improve our services, which we hope you recognise as you continue to use our services.
As always if ever you need us, our team is always available to help.
Kind regards,
Global Guardians
Global Guardians
I am with Global Guardians for a while and it is good experience. Can recommended.
20 April 2021
Unprompted review
Reply from Global Guardians
Hello Rad,
Thank you for your review.
We are delighted to hear that you have received our high standards and safe hands approach from our team here at Global Guardians. We are constantly seeking ways to improve our services, which we hope you recognise as you continue to use our services.
As always if ever you need us, our team is always available to help.
Kind regards,
Global Guardians
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