Global Guardians Reviews 

Global offers excellent value, professional and courteous staff, and a very positive experience all around. I have been a guardian with Global for 3 years now and have enjoyed the experience tremendously!

I recently had a great experience with Agata, a compliance officer at Global Guardians.

Agata was fantastic, she was consistent in helping and had a contractor organised very quickly. And, when the contractors let her down, she was in constant contact day after day and had the issue fixed within a week.

She did a really good job, was genuine, attentive, and really went above and beyond to help.

fair trade,budget accomodation,friendly envoirnment

Full disclosure, this is my first time with a guardianship company. The employee Nathan was half an hour late, saying he had issues with traffic, no real apology. He only made conversation with people who had already used the scheme. Nathan didn't have the key to the front door door. None of the resident knew we were coming. When someone said they were cold standing outside he said "did anyone else knock". Once inside he got into a conversation with a resident who had been waiting months for a repair. Nathan didn't know what floor the room was on, and told us that that "at least this place has hot water, some of the properties are in a much worst state". Not one ounce of professionalism, don't trust them.

Came down to Kingston in March 2018 to work. Had my first property until September 2020. Second property until January 2022. Now in my third property 10 minutes walk from work. My experiences over this period have generally been very good. Of course there are always going to be compromises given rents are low and usually no other bills to be paid; so expectations should be appropriate. As with any rental or leasing read the contract so you know what to expect. Over the years have had fantastic help from staff and in the latest move in a matter of a few days Danielle (with some kind support from Larisse, Priya and Mikelle?) had the keys in my hand; it would be a gross understatement to say they bent over backwards to help me get into the property. So greatly appreciated.

GLOBAL GUARDIANS IS A BIG FAT SCAM. They do not use a third party company to hold deposits and they have refused to keep in contact or give any justifiable reason for not giving them back to over 100 flats that were handed noticed over Christmas. We had to fight for it to be extended till jan/feb as well! You can read about this in the news.

I would not recommend you to even consider taking a property from this company. The CEO is money hungry and has treated people inhumanly. The staff your able to talk with are all young adults who work unprofessionally and never have a manager to speak with.
Total stressful year having to deal with such stupid countless issues. Property mould! Useless heating! Old non insulated windows! I spend 100s of pounds in electricity to keep warm and not to mention to absolute basic work they put in when needed.

T o t a l s c a m.

I can not stress enough to stay away from this company no matter how much you need cheaper accommodation. It will cost you in the long run!

Response to global comment;
My deposit was never called a “key fee” when it was taken, however - the property has been left in a MUCH better state then when I moved in and even though you are also demolishing the buildings to rebuild you have still prolonged everything much longer then needed to. Always paid my rent and even paid the extra at my own calculations instructed by your staff when the NTQ was extended with help from the MP.
You have even asked me for evidence of my keys being sent back to global (which I do have as I paid £12 to make sure you got it as the staff always look for finding fault!). Aren't your staff supposed to record when these things come in? Why am I being asked to follow up with evidence!?

It’s all suspect really lol

There are a lot of cowboys in the property guardian industry.
Global Guardians are not one of them.

Global seems a serious company and the employees are kind and keen to assist as much as they can. Charlotte is fabulous!

Let's be realistic - Being a guardian is a whole experience, definitely not for everyone.
Yes, you pay the 'rent' as a council tenant but that's the quality of flat you get (without the benefits of a secured tenancy). Buildings are old and in a poor shape, and most flats have so much to repair and are cold. Well, maybe more due to lack of care from previous occupiers and owners than quality as such.
You have to be ready to make an investment in them and to give yourself time to settle.

Sometimes contractors' manners are poor, really poor, fixing as a routine and to a minimum, walking around the property as if they owned it and using what's there and not part of the flat (therefore guardian's property) without even asking, forgetting that for the guardian is the place where they live so it's important, and that it's a human being who's living there after all.

Overall, I'd say that being a guardian is a challenging but rewarding way of life. So far, I'm planning to continue. You learn a lot! :)

DO NOT sign up with them!!! They are the worst in every way. They're not looking after their guardians at all! Issues in the house don't get fixed - you either have to wait for weeks or someone will come and apply a quick fix that won't last for long. Pest infestations are not taken seriously and they will leave it up to you to get rid of them. Customer service rarely picks up the phone and is generally very rude. They only care about talking to you when the client is coming to the property and they need you to give access. It's supposed to be "cheaper living" but the prizes are ridiculous compared to the condition of their properties. Do yourself a favour and avoid them!!

Great service! Great company....has enabled me to live in interesting places for lower rent :)

Sorted! Global fixed the issue with my Hob, bit of confusion when we first moved in and highlighted that the hob was broken and was told that “it was working when we signed the contract” was a bit unfortunate, but Charlotte who interacted with on the follow up was kind and helpful and got the issue resolved quickly. Thanks Charlotte and contractor!

I have been with GB for 2 years now. I have had a few issues with the boiler but eventually they ended up changing the boiler. Every time I raised a ticket I always got a response from GB team. The property it's not 100% but you get what you pay for :)
Alishba was friendly and it's good to know there's someone at GB calling to see if everything is fine.

On 24th October I notified Global that my boiler wasn’t working. The following week a contractor arrived without notice. Unfortunately he lacked the part to fix it. He came back a few days later with the part (but again without notice). Sadly he still couldn’t fix it. I haven’t heard from him since, although Global called once to ask if I was happy with how the repair was handled - I had to explain it wasn’t completed. They apologised and promised to look into it. I didn’t hear back again.

Since then I’ve called Global on 12th, 26th and 29th November. Each time I’ve gotten through to someone who has been very polite and professional and promised me someone will call me back the same day. It’s 1st December and so far no callback and the boiler still doesn’t work.

EDIT 02/12/21: Within hours of leaving the above review, Global responded to my messages and arranged for a different contractor to come and fix the boiler. He came the same day and fixed it on the spot. I have changed my review from 1 to 3 stars.

Priya and all at Global Guardians were an absolute pleasure to work with.

I rang to enquire about a property on Spare Room located in Cambridge. I spoke with a lady named Priya who was warm, friendly and patient. She was able to give me clear coherent answers to my questions and ensured that I received a call back. All in all fab customer service!

I have lived for the past 5 years with global, was never late on payments and never had any issues concerning myself.
However after giving us our notice to quit, global has been less than helpful, really hard to reach and get in touch with. However they would get in touch as soon as they needed something.
Since I've left (my room was spotless when I handed the key back), I've been chasing after my deposit, no one is keeping us updated and it's very frustrating.
If you are late 1 day with rent you are bombarded by threating emails, but good luck to get your deposit back...
So disappointed in this company.

Been with this company for 2 years and continuously just terrible at everything. In recent times they have assigned a woman to a position to make customer service better but nothing has changed. This woman also likes to end the phone call asking for tenants to write a good review on here so it doesn't look so dire when you apply to be a guardian with these guys. Don't let the recent change in the rating fool you, these guys have no sense of urgency with regards to anything. The whole business is a complete mess. Staff on the phones are rude and unhelpful, and seem to match and go beyond your energy of frustration when you call with an issue. DO NOT MOVE IN TO ONE OF THEIR PROPERTIES ... TRUST ME.

incredibly rude staff, abusive unprofessional emails, lack of transparency , treating guardians like dirt. I dont understand how people in customer service can write extremely rude emails , grammar of these emails is also questionable

Nice staff, always try to find a solution for your needs