Ordering glasses using a new prescription is easy especially if you know what size of frame suits your face. Having found a favourite frame reordering a new pair was straightforward. There are choices... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really lovely glasses smooth ordering process always comes on time in the post or early ! 😀 was so happy when they came as they fit so great am also chuffed due to the fact it is helping people with... See more
Prescription Sunglasses (Vari Focals). Ordered a pair of Vari Focal Sunglasses, the choice was great. The process of uploading your prescription and PD was simple and the completed product arrived i... See more
A very good service with an excellent product range covering all different price points. Great quality frames from budget to designer products and excellent value whatever you choose. Lenses available... See more
Company details
About Glasses Direct
Written by the company
Trusted by over 3 million customers, Glasses Direct was founded in 2004 as the result of one man’s idea to make affordable, high-quality glasses more accessible for everyone. Fast forward a couple of decades later, and we are now the UK’s most popular online prescription glasses retailer, offering customers an average saving of 49% compared to the high street.
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
Who We Are
Written by the company
- We are UK's most popular online glasses store. With 120-day no-quibble returns, on-site fully qualified opticians and a full customer service team ready to answer any questions, you’re in good hands!
- The Team
- You can relax knowing your eye care is in the best hands. We have 9 qualified opticians that check through all orders and prescriptions to make sure everything is in order. Furthermore, our friendly and helpful customer service team are always on-hand, ready to answer any questions. They help customers with a range of queries, including those regarding prescriptions, lenses and even style advice! All of our glasses are checked and dispatched from our warehouse in Nottingham.
Free 120 day returns
You can return your glasses to us and get a full refund within 120 days of your purchase - no questions asked. Even if you simply didn't like how they fit!
Contact info
Glasses Direct Customer Services, 25th Floor, City Tower, Piccadilly Plaza, M1 4BT, Manchester, United Kingdom
- 01793 746601
- ask@glassesdirect.co.uk
- www.glassesdirect.co.uk
Get 2 pairs of glasses from £15!
4.7
Excellent
282K reviews
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Easy to order at a great price.
Easy to order at a great price.
Glasses arrived really quickly and are great quality.
11 August 2026
Perfect vision prescription sunglasses
Perfect vision prescription sunglasses, arrived in 8 days
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bad experience with my order
Bad experience with my order. Brand new fairly expensive pair of glasses arrived very poorly made - unchecked for quality or if it was correctly finished. Not something I would pay over £300.00 and receive poor quality.
11 August 2026
Reply from Glasses Direct
Hello NP,
We’re very sorry that the glasses did not meet your expectations, especially considering the price you paid.
If possible, could you please send us a clear photo showing the issue with the frame or lenses? We’d really appreciate the opportunity to review this properly and report it to the designated team for further investigation.
We’d also be more than happy to arrange a replacement for you, and since the replacement is being processed. let us know if the same issue is still there.
Please check your inbox later today for more information on how we can address your concern.
Rest assured, we are here to support you throughout this process. Should you need any further assistance, do not hesitate to reach out. Your satisfaction is our top priority.
Once again, we deeply apologize for the inconvenience caused.
All the best.
Team GD
I have had top quality service and I…
I have had top quality service and I pad half the price to what I was quoted where I had my eye test done. Ordered with glasses direct online and received my glasses work on 10 days and the customer was amazing.
8 August 2026
Very simple process
Very simple process, but always careful to ensure the prescription is correct. Very happy with my glasses.
11 August 2026
Love glasses Direct
User friendly website with great choice of styles for a really fantastic price and such a quick delivery.
11 August 2026
Bought 2 pairs off glasses
Bought 2 pairs off glasses, received in the mail on Saturday last,very pleased with them ,very reasonable price,would definitely recommend this company.
9 August 2026
Very happy customer
I have ordered a couple of times and I am very pleased with the service. I would highly recommend. You get emailed with regular updates so you know where your glasses are in the journey to you.
12 August 2026
Unprompted review
Fast service and quality of the glasses…
Fast service and quality of the glasses seems very good for a great price!
8 August 2026
Excellent service ordered two pairs…
Excellent service ordered two pairs ,one bifocal and one distance. Both came in less than a week. Would highly recommend.
11 August 2026
From start to end it's a great process
From start to end it's a great process. The website is good - options to look at frames on your own face in realtime is handy. Got 2 pairs of glasses; one of them varifocal sunglasses for around £110. So much nicer than being treated as a cash cow in the local opticians. Quick turnaround and delivery. I had to upload my prescription as it's a bit unusual, but that wasn't very tricky. Have been using them for years and will continue to do so.
11 August 2026
Ordered glasses 9 days ago on this…
Ordered glasses 9 days ago on this site, status still says lense cutting,
Very slow
Wish I ordered else where
4 August 2026
Unprompted review
Reply from Glasses Direct
Hello Joe,
We’re sorry for the delay and completely understand your frustration with the current order status.
Your order is still within our estimated processing timeframe of 10–14 days, but we’d be more than happy to follow this up with the relevant team and check on the progress for you.
We’ll do our best to make sure the order continues
Please check your inbox later today for more information on how we can address your concern.
Rest assured, we are here to support you throughout this process. Should you need any further assistance, do not hesitate to reach out. Your satisfaction is our top priority.
Once again, we deeply apologize for the inconvenience caused.
All the best.
Team GD
Good service.
Had problems with my prescription. Eventually Customer service contacted me and sorted it all out, with a discount.
Quick delivery.
Thank you to Sam C.
11 August 2026
It was so easy to order these and they…
It was so easy to order these and they arrived so fast.
8 August 2026
The service I received was excellent
The service I received was excellent. They were very helpful and patient when I had difficulty obtaining a prescription.
I am very pleased with my glasses they fit perfectly and they are great value for money.
I would definitely recommend this company
11 August 2026
A Perfect Experience From the Outset.
From the brilliant range of frames, to the ease of uploading a prescription, to the affordability of their products, not forgetting the brilliant deals that run throughout the year, and all supported by outstanding levels of customer service, I have found Glasses Direct to be an exemplary business model.
In the past I have used well know high Street opticians to provide my glasses and this has been an ever increasing costly experience. No more! From placing the order to receiving the frames was less than 7 business days. And the work done has been perfect.
In fact so happy was I with my order that I immediately ordered two pairs of prescription sunglasses from Glasses Direct.
A perfect experience from start to finish.
I have no hesitation in recommending Glasses Direct.
9 August 2026
Reply from Glasses Direct
Hello Rose,
We’re very sorry to hear that the prescription was not suitable and that you were unable to wear the glasses.
We’d be more than happy to look into what happened and help make this right. Upon checking, the lenses were produced based on the prescription details provided. However, as your order was intended for computer use and the prescription does not include a specific value for intermediate/computer vision, we’ll need to confirm a few additional details before arranging the most appropriate replacement.
Once we have this information, we can review the prescription properly and make sure the replacement is suitable for the intended use.
Please check your inbox later today for more information on how we can address your concern.
Rest assured, we are here to support you throughout this process. Should you need any further assistance, do not hesitate to reach out. Your satisfaction is our top priority.
Once again, we deeply apologize for the inconvenience caused.
All the best.
Team GD
Before placing order spoke to a very…
Before placing order spoke to a very helpful member of the customer service team who helped with my prescription details and ensuring I was ordering the correct type of glasses as I wanted 2 pairs - distance and computer
8 August 2026
Very efficient,professional and…
Very efficient,professional and responsive.
Fast delivery.
I would definitely purchase again.
8 August 2026
Happy customer
I was shocked at how good my glasses were for the price, I will be ordering more in the future as I'm very impressed.
8 August 2026
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