Gilson Gray LLP Reviews 

1,980
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 707 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and conveyancers for being exceptionally helpful, approachable, and consistently quick to answer any questions throughout the entire property purchase journey. People note that the service is handled efficiently, with clear updates and professional guidance making typically stressful situations much easier to navigate from start to finish. Some reviewers were not happy with communication, mentioning that replies were frequently slow and left them constantly chasing for basic answers and updates. A few other people also felt that administrative issues, changing contacts, and a general lack of proactive support caused significant frustration during their transactions.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and prompt... See more

Service

Customers consistently note positive experiences with service, highlighting efficient and professional legal... See more

Customer service

Users describe positive interactions with customer_service, noting that solicitors and team members are... See more

Response time

Reviewers mention positive feedback about response time, highlighting rapid responses and consistent... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process was smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a long and difficult process due to a chain in England that held back the process for ourselves and 2 others! Our solicitor Alan Craig worked tirelessly to try and get updates/information which... See more

Company replied

Rated 5 out of 5 stars

I’m really happy with the service I received from Rachel Greig throughout my property purchase. From the beginning, Rachel was always helpful, professional and easy to deal with. She kept me upda... See more

Company replied

Rated 5 out of 5 stars

We had a very positive experience with Gilson Gray throughout the purchase of our new home. Our solicitor Rachel Greig was professional, helpful and kept us well informed throughout the process. Every... See more

Company replied

Rated 5 out of 5 stars

Very helpful, answered any questions I had and were there throughout the whole process. Made me feel a lot more confident as a first time buyer with their professional advise. Would highly recommend.... See more

Company replied


Company details

  1. Legal Services
  2. Commercial Real Estate Agency
  3. Financial Consultant
  4. Law Firm
  5. Real Estate Agency

Written by the company

A UK-Wide Leader in Legal, Property and Financial Services Serving clients with offices across the UK, Gilson Gray takes pride in providing comprehensive and high-quality services wherever you are. Whether you’re seeking legal advice, property assistance or financial services, our national firm is here to help. We’re dedicated to developing a long-term relationship with you to ensure you always have the legal resources you need.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 47% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(1,980)

686 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service from Shuhel Ahmed…

Outstanding service from Shuhel Ahmed at Gilson Gray. He worked incredibly hard over the last month to get my deal over the line even working overtime to make it happen. He significantly reduced my stress and I truly appreciate his dedication. Highly recommended!

29 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know

Rated 5 out of 5 stars

House Sale

Alana displayed consummate help and advice during a difficult period selling our property .

She carried out our instructions with clarity and precision and always answered our calls / emails promptly.

Obviously Alana is a great asset to Gilson Gray .

Thank you again Alana! Highly recommended.

Regards
Aly & Greg Mills

29 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Alana will receive a copy of the feedback, and get the recognition she deserves, thanks again!

Rated 5 out of 5 stars

Rachel Greig and the business team

Rachel Greig and the business team were amazing throughout the process. They always kept me up to date. And answered my questions swiftly

29 April 2026
Unprompted review
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Reply from Gilson Gray LLP

We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.

Rated 1 out of 5 stars

Horrible service

Horrible service. Very slow. And if you are self employed, avoid avoid avoid at all costs
They will only waste your time and charge you extensive for their poor service. Totally despicable company.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

1st class service

1st class service. We were kept well informed throughout the sale & purchase of our house. Jehnnaie was very knowledgeable and fast with replies to any queries. All the correspondence was carried out electronically, we had no need to visit the solicitors office. We would highly recommend using GilsonGray solicitors, and in particular would like to thank Jehnnaie Johnson for her work

2 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Jehnaie will receive a copy of the feedback, and get the recognition they deserve, thanks again!

Rated 4 out of 5 stars

Very Good

Gilson Gray and Rachel were very competent when it came to selling my Mums house, everything was done remotely so I never actually met the team, but it all worked out very well. The only reason I didn't give 5 stars was because the process was lengthy (nothing to do with Gilson Gray) and I just felt communication could have sometimes been better over those long periods were nothing is happening. It seems futile with nothing to report but sometimes the touch points are needed to just calm the nerves. Overall though they advised excellently when needed and everything went through without drama, would definitely recommend.

24 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 2 out of 5 stars

I hope never to come across this…

I hope never to come across this company of conveyancers ever again. You will never deal with a dedicated person for your case. It seems to be a warehouse of call centre personnel who couldn’t give a fudge about your situation. Terrible communication is an overall theme. You will tell them explicitly one thing, and they will come up with their own interpretation. Absolutely the most infuriating time of my life. Yes they got there in the end but to have to deal with this company ever again? NO!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, smooth from start to finish and constant communication to keep me informed of which stage the sale was at. Cannot fault them at all

28 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 4 out of 5 stars

As first time buyers

As first time buyers, my partner and I went with Gilson Gray based on recommendation and connectedness to our mortgage broker. Overall, we had a good experience, there were no delays on their part, research was thorough, reassurance and communication was provided at appropriate times and their liaison with the mortgage broker was smooth on our behalf. However there were some breakdowns of communication at points, which led to more progress being made by numerous other members of the team and issues with the initial on boarding check surveys not saving information. With zero experience behind us in property purchasing, we would have appreciated at least one opportunity to appear in-person to run through some email content to ensure understanding. But these are small things that overall wouldn't impact on us using the services of Gilson Gray in the future.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Rachel was very helpful for our purchase of our first house together. She was very reassuring throughout the process and explained everything very well to help us understand what was going on. Would highly recommend!

24 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 5 out of 5 stars

We are so grateful for everything Kerri…

We are so grateful for everything Kerri has done for us to help with selling our old house then buying our new one. She was always quick to reply and helped us at every stage of the process, helping us to feel informed and involved. Would highly recommend!

21 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Kerri will receive a copy of the feedback, and get the recognition she deserves, thanks again!

Rated 5 out of 5 stars

From start to finish my solicitor Alan…

From start to finish my solicitor Alan Craig took control of everything, guiding me step by step through what can be a very stressful situation, while keeping calm and professional at all times. His communication and correspondence was clear and reassuring, when we hit hurdles and there were a few, his advice and instruction enabled me to overcome them. I would not hesitate to recommend Gilson & Gray and particularly Alan Craig to manage the safe sale or purchase of your property. Alan thank you for carrying the burden of the sale of my property.

24 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 5 out of 5 stars

House Sale

House selling, especially after a death, is a stressful event but I was lucky to have great help in the sale and conveyancing. I really can't fault Gilson Gray for professionalism and deft handling of the process. Definite 5* from me.

27 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!

Rated 5 out of 5 stars

Excellent Team!

Sharan and her team were exceptional from start to finish. She made me feel at ease and explained each step of the process. Thank you Sharan, I whole heartedly recommend Gilson Gray to anyone seeking legal representation.

20 April 2026
Unprompted review
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Reply from Gilson Gray LLP

We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.

Rated 5 out of 5 stars

Testimonial - Steven Eckett, Partner and Head of Employment (England), Gilson Gray (England) Ltd.

We engaged Steven Eckett to support Blueprint Design Company Limited during a critical period of employment contract review, in light of forthcoming changes in UK employment legislation, and amid a broader business transition.

Steven provided clear, pragmatic and highly responsive advice throughout. His ability to distil complex employment matters into precise, actionable guidance gave us the confidence to proceed with the drafting and issuance of updated contracts, as well as the management of sensitive employee engagement processes.

Of particular note was Steven’s handling of a challenging individual case where contractual discussions were repeatedly contested and accompanied by inaccurate interpretations and AI-generated rebuttals. His measured, evidence-based approach ensured that the company’s position was robustly validated, enabling us to address and resolve the situation efficiently. His timely interventions directly contributed to the withdrawal of unfounded claims, supporting a controlled and professional outcome during a high-risk phase of employment.

Throughout our interactions, Steven consistently demonstrated exceptional clarity, speed of response, and sound commercial judgement. His support materially reduced the burden on management and ensured that the process remained structured, compliant and proportionate.

We would not hesitate to recommend Steven Eckett and Gilson Gray (England) Ltd for employment law support, particularly where clarity, responsiveness and practical delivery are essential.

27 February 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 5 out of 5 stars

Excellent experience with Rowan

I had an excellent experience with Rowan. As a first time buyer, I was really nervous and a lot of questions but Rowan was amazing at reassuring me! The process was really smooth and I'm so pleased I chose Gilson Gray LLP.

24 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Rowan will receive a copy of the feedback, and get the recognition she deserves, thanks again!

Rated 5 out of 5 stars

Alan was so helpful and supportive…

Alan was so helpful and supportive throughout the process of purchasing my property. There were a number of complications and ongoing delays but Alan made sure that everything went smoothly and was completed on time.

20 April 2026
Unprompted review
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Reply from Gilson Gray LLP

We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.

Rated 5 out of 5 stars

Solicitor Services

Alan gave me consistsnt, clear updates and was very responsive when I had questions. They were friendly and understood that due to work I would not be able to reply for periods of time but was clear about everything he needed from me when it was required. For a first time buyer, everything went very smoothly.

16 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!

Rated 5 out of 5 stars

I would like to thank Ms Caitlin for…

I would like to thank Ms Caitlin for all the help and guidance given throughout the process. Thank you once again.

25 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 5 out of 5 stars

Fantastic

Gilson Gray LLP have been fantastic, very helpful. Cheryl was very nice and kind to me as it was my first time buying my flat , Alison was great sending all my files and updating me on the progress of the flat also I could email her if I had any problems, I would definitely recommend.

24 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Cheryl will receive a copy of the feedback, and get the recognition she deserves, thanks again!

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