Gilson Gray LLP Reviews 

Alan gave me consistsnt, clear updates and was very responsive when I had questions. They were friendly and understood that due to work I would not be able to reply for periods of time but was clear about everything he needed from me when it was required. For a first time buyer, everything went very smoothly.

I would like to thank Ms Caitlin for all the help and guidance given throughout the process. Thank you once again.

Gilson Gray LLP have been fantastic, very helpful. Cheryl was very nice and kind to me as it was my first time buying my flat , Alison was great sending all my files and updating me on the progress of the flat also I could email her if I had any problems, I would definitely recommend.

This was the first time dealing with Gilson Gray and Sandra Teall in particular with the purchase of my home and they get top marks from me. Smooth transition from start to finish. They were very helpful throughout and very quick with getting back to you. Top Marks from me.

Absolutely awful service. Rarely keep promises to contact. Straightforward sale with no chain still ongoing after 15weeks with little to no update. Wish I’d not used them. So stressful and causing me huge stress I don’t need atm.

I have been greatly impressed with the help and professionalism of Gilson Gray. In particular Abbie, Alison and especially Nicola in the North Berwick office for keeping us well informed and regularly updated on proceedings. I would not hesitate to recommend Gilson Gray to others.

Responsive and good at keeping me in the loop!

Good communication and quick responses, overall a stress free experience

Amazing service from Gilson Gray. I recently purchased my first property and Kirsty McNally offered extremely professional and outstanding service throughout the process. Kirsty kept me updated with all communications and ensured the transaction went as smoothly as possible. Would highly recommend their services to all, and a special thanks to Kirsty for all the support!

The team were always helpful, efficient and responded quickly. Discussed options and gave a balanced overview of options. Thank you for your support with our sale.

Rachel was amazingly supportive throughout, nothing was too much trouble. Any questions we had ( & we had a few, maybe daft ones too) were answered in a way we understood. Although extremely professional, Rachel was personable too! 5 stars x

Helpful and efficient staff. Highly recommend.

Was dealing with Sandra teall for the sale of our property, very professional

I had a very poor experience with Gilson Gray during my recent property purchase.

Communication was consistently reactive rather than proactive. I was usually left chasing for updates, and when responses did come, they were often vague and lacking detail. At times, weeks went by with no meaningful progress or explanation of what was happening.

More concerning were issues with accuracy and case handling. I was told enquiries had been raised with the seller’s solicitor when they had not actually been sent, and when they finally were, they included multiple errors that did not relate to the property (for example, the wrong build date and requests for non-existent features). This caused unnecessary delays and undermined my confidence in the process.

There was also a key issue around gifted equity versus gifted deposit that caused delays, which I was never informed about directly. I only found out through the seller. I received little to no advice or communication on this, despite its importance.

I raised a formal complaint and later followed up with further evidence, but did not receive any response to my second email.

Overall, the lack of communication, attention to detail, and ownership of the case caused significant stress and put the transaction at risk.

I read the reviews here beforehand, but I didn't acknowledge them as wrote them off as overly-disgruntled customers. Unfortunately this wasn't the case.

I would encourage others to shop around, take notice of poor reviews and trust your gut - if the service feels cold and disconnected in the first interaction, it's probably going to stay that way.

Ellie and Sarah were absolutely amazing! Kept us informed, explained everything and made it such a smooth process. Thank you so much.

What can I say , Alana Arthur was exceptional, kept me informed during each stage of the process. Open and approachable throughout and delivered ahead of plan to prevent any undue worry. Truly fantastic with 5 star service. Would highly recommend 👌

Very good experience from start to finish selling my property. Alana kept us informed at every stage and communicated all relevant and necessary information and answered any questions. From my side of things, I had all the initial and necessary questions that I would need to answer, from there things went smoothly and without any unnecessary delays. I believe this is down to the efficient work being done by Alana and her firm.

Gilson Gray LLP, completed conveyancing on our property sale. I found them highly responsive and efficient. All communication was polite, comprehensively keeping us abreast of progress. Our primary contact was Alan Craig who did a sterling job, however all the individual's we communicated with at Gilson Gray were equally helpful and effective. Highly recommended for a fuss free sale.

Charlotte Richards has been fantastic and incredibly helpful in assisting with updates and always comes back to me promptly.

I had a very positive experience working with Caitlin Fraser during my house purchase(Plot 130 Boclair Mews Bishopbriggs). She handled the entire process with professionalism, efficiency, and great attention to detail, ensuring everything progressed smoothly from start to finish.

Caitlin was always approachable, responsive, and clear in her communication, which made the process much less stressful. She kept me well-informed at every stage and was proactive in addressing any queries or concerns.

I would highly recommend Caitlin Fraser to anyone looking for a reliable and competent solicitor. Her support and expertise made a significant difference in making the purchase experience seamless and straightforward.