Gift Republic Reviews 

74
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

A got a scratch poster from a friend that was totally useless because a product defect. The company acknowledges the problem, wants to send a new item, so to speak, but then I have to pay an amount i... See more

Company replied

Rated 5 out of 5 stars

Nina Hammerton provided us with outstanding customer service when helping us to register gifts that my wife and I received from our son. Not only was this done for us, it was done in less than 24 hour... See more

Company replied

Rated 5 out of 5 stars

I had an issue with a toy that I ordered a couple of months ago and I contacted customer service. I got in touch with Nina and she was incredibly helpful and understanding with me and responded ver... See more

Company replied

Rated 5 out of 5 stars

Ordered a DIY pottery kit as a gift, delivery was delayed by the courier and when I contacted Gift Republic to ask if they could chase the courier up, they instead offered to send another kit to me. W... See more

Company replied

Company details


Contact info

3.9

Great

TrustScore 4 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(74)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was bought a Grow your own Prosecco…

I was bought a Grow your own Prosecco kit as a gift and unfortunately I had mislaid the instructions as the seeds needed time in the fridge. I contacted the customer service department asking if they could email a copy or advise how I should proceed. Immediately a copy of the instructions was emailed to me.....amazing service. I can highly recommend this company, attention to detail, professional, polite and very friendly.

4 June 2021
Unprompted review
Gift Republic logo

Reply from Gift Republic

Thank you very much for your kind words Mel. We really appreciate you taking the time out to share your experience with us. Hopefully we can help you again in the future!

Rated 5 out of 5 stars

Faulty scratch poster replaced immediately

Got gifted the 100 movies scratch poster, and sadly the film wasn’t coming off the poster as I scratched. I reached out to customer service and they sent me a replacement without hesitation.

My new poster scratched way more easily, so I must have just received a faulty individual poster.

I’m confident that if anything else went wrong with I got from them in the future would keen to resolve it with me, so all in all a trustworthy company!

Particular shoutout to Nina who was a delight throughout!

19 April 2021
Unprompted review
Rated 5 out of 5 stars

Lost growing instructions

Lost growing instructions. Contacted customer services and within 2hours I had received an email from Nina with an attachment. Would highly recommend. So grateful

7 April 2021
Unprompted review
Rated 1 out of 5 stars

Grow It gifts are a waste of money

We have tried to grow from one Chilli Peppers and 2 Bonsai kits. Each time the growing instructions were followed precisely. All three kits germinated but were very feeble and died after a few months. All attempts were kept at exactly the required temperatures. The product disclaimer in TINY letters denies all all responsibility.

27 February 2021
Unprompted review
Gift Republic logo

Reply from Gift Republic

Dear Jimmy, I am sorry you have had problems with the longevity of our grow kits. I am happy to send you some replacements grow kits if you would like to try again.
Please reach out to me at this email if you do.
info@giftrepublic.com
Kind regards
Nina - Customer Services

Rated 5 out of 5 stars

Golf Presents

Before lockdown me and my dad started to play golf together so for his birthday I brought him the golf course bucket list and tiger tees, he loved them and cant wait for the courses to be opened up again and put them to use!

25 January 2021
Unprompted review
Rated 5 out of 5 stars

Problem solved

Recently contacted (email) Gift Republic, as I wanted to know if the expiry date on a Spitfire tour for last year had been extended.
They got back to me straight away, with information and contact details for company involved.
Very pleased with the customer service, would use them again. Very satisfied

25 January 2021
Unprompted review
Rated 4 out of 5 stars

Good customer service rescued the day!

I was initially very upset when my order didn’t arrive as I’d hoped, but the customer service team were really helpful and sorted out things very quickly to ensure it arrived before my fiancé’s birthday surprise so thanks to the team there for all their help!

22 January 2021
Unprompted review
Rated 5 out of 5 stars

100 dates poster

I absolutely love my 100 dates poster I purchased from Gift Republic such a great idea!.Phil from Customer Services was very friendly and helpful when I rang with an enquiry. I will definitely be buying from them again.

21 January 2021
Unprompted review
Rated 5 out of 5 stars

A good experience getting my ‘Hot Dog’ [pillow]

I placed an order for the ‘Hot Dog’ pillow and I have been really pleased with it. It is a good quality product, a nice size, lightweight and very comfortable to rest against.

It arrived quickly and I had no issues with Gift Republic and do expect to be getting more from them when I need gifts for family and friends.

21 January 2021
Unprompted review
Rated 5 out of 5 stars

Customer service beyond expectations!

We were gifted a board game this past Christmas that was missing a deck of category cards. I reached out to Gift Republic and reached Lily Ealy who went above and beyond to ensure we received those cards. I have reached out to companies in the past, but Lily and Gift Republic exceeded their customer service, ensuring we were happy. To top this off, Gift Republic is based in the UK and I reside in Canada. Great customer service crosses oceans and it shows!!

21 January 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I received a Grow It Unkillable Plant kit for Christmas, however when I came to do it, I didn't realise the seeds were so tiny you can't see them. I thought they were missing! The customer service team were very helpful and responded quickly. They kindly sent me some more seeds.

20 January 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Had the 90s board game bought for Christmas and came with two packs of sport questions but no tv pack. Emailed customer service explaining the situation and Lily was only too happy to help and sent out the pack we was missing. The board game itself is fun and would definitely recommend ☺️

20 January 2021
Unprompted review
Rated 5 out of 5 stars

Initially had issues with the code…

Initially had issues with the code given in the gift. Contacted customer support who replied in less than 24 hours and fixed the issue right away. Great and professional customer service!

19 January 2021
Unprompted review
Rated 4 out of 5 stars

Would Recommend

Ordered the '100 Craft Beers' Scratch Poster for my dad for Christmas, he loved the product and is excited to try all the beers on the list! Very happy

18 January 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Had an issue with the registration of a product they sell (bought through another retailer) and after reopening for queries in the new year, received and email from Lily confirming she’d investigate. Shortly after, a new registration code was issued and everything sorted! Lovely team, super friendly and a pleasure to speak with. Strongly recommend!

15 January 2021
Unprompted review
Rated 1 out of 5 stars

Item not delivered

Item ordered 4th december via not on the highstreet. Meant to be delivered on 9th december, still no package, no tracking number either. Emailed them three times and no response. No idea how to get my.money back or item delivered to me with no response from seller. Absolutely awful I do not recommend ordering from them.

19 December 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look