ghdhair.com Reviews 

66,187
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 2,936 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery and efficient service, noting that orders arrive safely and very quickly without any major hassle. Consumers also love the high-performing hair styling tools, mentioning that they heat up rapidly and leave hair feeling exceptionally smooth, shiny, and manageable after every single use. Some reviewers were not happy with delivery delays, noting that parcels were occasionally stuck, delayed, or never arrived at the correct destination. Conversely, a small portion of people felt that certain products felt less sturdy than previous models, while others experienced minor operational issues or occasional burning smells during use.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, as opinions on performance and quality vary significantly... See more

Delivery service

Users describe ambiguous interactions with delivery_service, as opinions and experiences are heavily divided.... See more

Quality

Consumers find quality to be positive, highlighting how fast the devices warm up and how well they glide... See more

Order

Customers had ambiguous experiences with order, as opinions on the process varied greatly. Many reviewers... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise quick, efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m a huge fan of ghd’s, as a hairdresser over the years I’ve used many ghd straighteners and many other brands. while this product does do the job I really don’t think it’s worth the money. Although... See more

Rated 3 out of 5 stars

GHD "Good Hair Day" marque de prestige et qui a un prix. Ma fille coiffeuse ne jure que par ses produits, donc Maman commandé son lisseur GHD. Arrivé dans un emballage abîmé, presque écrasé, le li... See more

Company replied

Rated 3 out of 5 stars

I ordered Hair straightener for my daughter birthday on 20th July but she don’t like the one I ordered so I request for other one but they told me return policy is 21 days and is 28 days so we can’t... See more

Company replied

Rated 3 out of 5 stars

Hair straightener is as expected as works well. I’ve deducted 2 stars though because I bought it direct from ghd because they had an offer at the time which promised a free heat protect spray as a gif... See more

Company replied


Company details

  1. Electronics Store
  2. Hair Product Store

Written by the company

In 2001, three hairdressers from Yorkshire put a radical new hair styling product into the hands of women across the globe. With the respect and loyalty of an army of devoted stylists, ghd quickly developed a cult-like status nationwide. A monthly trip to the salon was no longer the only way to have a good hair day - this could be achieved every day. Over the past 19 years our breakthrough products have won numerous awards and recognition worldwide. We champion beauty, in all that we do, with one very clear purpose in mind: to empower all women so they can fulfil their every ambition.

ghdhair.com

Written by the company

Free next day delivery
To ensure that good hair days are yours as quickly as possible, you can order up until 8pm Monday to Friday for free next day delivery within most areas of the UK.
Behind ghd
We know the importance of enjoying good hair days. ghd are leading the way in understanding the science of hair. Our Research & Development labs located in Cambridge are unique in combining physicists, material scientists, product designers and hair specialists to focus solely on the terminal manipulation of hair. The facility allows for scientific testing on hair and the development of new products, as well as product performance testing.

Contact info

3.8

Great

TrustScore 4 out of 5

66K reviews

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Asks customers to review

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3.8

All reviews

(66,187)

3,527 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the GHD Duet!

I really struggle to blow-dry my hair straight with a brush and hairdryer and the GHD Duet makes that really easy. I wanted my hair to sit straighter at the ends and this has really helped with that.

I love it, but I do still straighten it after it’s dry. It’s actually a good straightener as well, if you put off the dryer function.

The main positive is that it stays much straighter on the days in between washes and it felt much cleaner on day 3 than it usually does. It’s also way less frizzy.

17 July 2026
Rated 3 out of 5 stars

I love the product

I love the product, I felt for the cost it should have been provided with a heat resistant bag or pouch.

18 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello,

Thank you for your feedback.

We’re delighted to know that our products are helping you enjoy good hair days! Your feedback is appreciated and will be shared with the relevant departments.

ghd Customer Service.

Rated 1 out of 5 stars

Ordered the straighteners a week ago

Ordered the straighteners a week ago. Still not received them. Poor delivery service. Waiting for reply from ghd re: delay.
Disappointed.

18 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello, 

Thank you for your recent review. 

We are sorry to hear of your recent experience.

We can see that you reached out to the Customer Service team surrounding this and this has now been resolved for you. 

ghd Customer Service.

Rated 1 out of 5 stars

Using Evri courier company for…

Using Evri courier company for delivery. They are substandard, and aware they cannot deliver to military camps outside routine business hours and "attempt" delivery after 2000 hrs.

18 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello,

Thank you for taking the time to leave a review.

We are sorry to hear about your recent delivery experience and appreciate you bringing this to our attention.

Your feedback is noted and will be used moving forward as we strive to continuously improve our service.

ghd Customer Service.

Rated 3 out of 5 stars

Case takes up too much room

In the older travel hairdryer it came in a soft bag which made it easier to pack amongst my clothes for protection.The new case takes up a lot of room in a suitcase.

18 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello, 

Thank you for your recent review. 

We are sorry to hear of the disappointment surrounding your recent purchase. Customer satisfaction is one of our highest priorities. We value your feedback and will share this with the relevant teams.

ghd Customer Service.

Rated 1 out of 5 stars

Customer service wasn’t helpful and…

Customer service wasn’t helpful and they didn’t give options to fixed my ghd straightener instead they pushed to buy a new one and only 30-% off. Disappointed that they didn’t take the old one back and could trade in.

17 July 2026
ghdhair.com logo

Reply from ghdhair.com

I am very sorry your recent experience did not meet your expectations. I have reviewed your enquiry and would like to provide some context: our products have a manufacturing warranty of two or three years from the date of purchase and the styler in question is 7 years old. While we are unable to provide a replacement or repair service out of warranty, we try to be as helpful as possible by providing discounts towards purchasing a replacement product as we understand they can sometimes be an unexpected expense.

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