ghdhair.com Reviews 

66,189
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 2,936 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery and efficient service, noting that orders arrive safely and very quickly without any major hassle. Consumers also love the high-performing hair styling tools, mentioning that they heat up rapidly and leave hair feeling exceptionally smooth, shiny, and manageable after every single use. Some reviewers were not happy with delivery delays, noting that parcels were occasionally stuck, delayed, or never arrived at the correct destination. Conversely, a small portion of people felt that certain products felt less sturdy than previous models, while others experienced minor operational issues or occasional burning smells during use.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, as opinions on performance and quality vary significantly... See more

Delivery service

Users describe ambiguous interactions with delivery_service, as opinions and experiences are heavily divided.... See more

Quality

Consumers find quality to be positive, highlighting how fast the devices warm up and how well they glide... See more

Order

Customers had ambiguous experiences with order, as opinions on the process varied greatly. Many reviewers... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise quick, efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m a huge fan of ghd’s, as a hairdresser over the years I’ve used many ghd straighteners and many other brands. while this product does do the job I really don’t think it’s worth the money. Although... See more

Rated 3 out of 5 stars

GHD "Good Hair Day" marque de prestige et qui a un prix. Ma fille coiffeuse ne jure que par ses produits, donc Maman commandé son lisseur GHD. Arrivé dans un emballage abîmé, presque écrasé, le li... See more

Company replied

Rated 3 out of 5 stars

I ordered Hair straightener for my daughter birthday on 20th July but she don’t like the one I ordered so I request for other one but they told me return policy is 21 days and is 28 days so we can’t... See more

Company replied

Rated 3 out of 5 stars

Hair straightener is as expected as works well. I’ve deducted 2 stars though because I bought it direct from ghd because they had an offer at the time which promised a free heat protect spray as a gif... See more

Company replied


Company details

  1. Electronics Store
  2. Hair Product Store

Written by the company

In 2001, three hairdressers from Yorkshire put a radical new hair styling product into the hands of women across the globe. With the respect and loyalty of an army of devoted stylists, ghd quickly developed a cult-like status nationwide. A monthly trip to the salon was no longer the only way to have a good hair day - this could be achieved every day. Over the past 19 years our breakthrough products have won numerous awards and recognition worldwide. We champion beauty, in all that we do, with one very clear purpose in mind: to empower all women so they can fulfil their every ambition.

ghdhair.com

Written by the company

Free next day delivery
To ensure that good hair days are yours as quickly as possible, you can order up until 8pm Monday to Friday for free next day delivery within most areas of the UK.
Behind ghd
We know the importance of enjoying good hair days. ghd are leading the way in understanding the science of hair. Our Research & Development labs located in Cambridge are unique in combining physicists, material scientists, product designers and hair specialists to focus solely on the terminal manipulation of hair. The facility allows for scientific testing on hair and the development of new products, as well as product performance testing.

Contact info

3.8

Great

TrustScore 4 out of 5

66K reviews

5-star
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1-star

Asks customers to review

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3.8

All reviews

(66,189)

3,529 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product

Easy purchasing and fast delivery, what’s not to like. The prices are a little high compared to similar items, but in my book you get what you pay for and GHD are by far the best!

16 July 2026
Rated 1 out of 5 stars

Never received my straighteners after 7…

Never received my straighteners after 7 days but nobody wanted to deal with this in a timely manner especially as I said I was going on holiday and wanted to take them with me as I was attending a wedding . I feel replacement should have been sent out to me while the non delivery of original parcel taken up with delivery company .

16 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello, 

Thank you for your recent review. 

We are sorry to hear of your recent experience and unforeseen delay with the courier.

We can see that you reached out to the Customer Service team surrounding this and this has now been resolved for you. 

ghd Customer Service.

Rated 1 out of 5 stars
ghdhair.com logo

Reply from ghdhair.com

Thank you for taking the time to leave your feedback. I have reviewed your order and can confirm it was delivered the same day you posted your review. I hope you are enjoying your new curler. If you ever have questions regarding an order, our customer support team is always here to help should you wish to reach out.

Rated 1 out of 5 stars

I searched which nozzle I needed for my…

I searched which nozzle I needed for my dryer it gave me a few but it just keeps falling off !

16 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hi,

Thank you for your feedback.

We are sorry to hear of your recent experience with your recent ghdhair.com purchase. 

A member of the team will reach out to you directly.

ghd Customer Service.

Rated 1 out of 5 stars

Terrible experience

Terrible experience as I ordered the new Sculpt product for next day delivery. The item was then never delivered as EVRi kept delivering to the wrong address and sending photographs or random buildings. It took me a few days to get this resolved but Rachel helped me in the end.

16 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello,

We are sorry to hear of your recent experience and unforeseen delay with the courier.

We can see that you reached out to the Customer Service team surrounding this and this has now been resolved for you. 

ghd Customer Service.

Rated 3 out of 5 stars

Bought as a present for fiancee in…

Bought as a present for fiancee in September ain't have it to her to use but getting tired of constant requests for review so filling this out to stop them

7 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello, 

Thank you for your recent review. 

Your feedback is appreciated and will be shared with the relevant departments. 

ghd Customer Service.

Rated 1 out of 5 stars

I haven’t received my product

I haven’t received my product

16 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello, 

Thank you for your recent review. 

We are sorry to hear of your recent experience.

We can see that you reached out to the Customer Service team surrounding this and this has now been resolved for you. 

ghd Customer Service.

Rated 5 out of 5 stars

My order supposed to be delivered on…

My order supposed to be delivered on the 15th of July,in the beginning I was disappointed as a regular customer but Serah helped me and send me a new hair straightener. Today I’ll go to collect my new order. Thank you

6 July 2026
ghdhair.com logo

Reply from ghdhair.com

Thank you for your feedback. I am very sorry for the delay of your order. I can see you have been in contact with our customer support team since early last week and they were able to process a new order for you which has since been delivered. Wishing you good hair days form here on out.

Rated 5 out of 5 stars

I made two phone calls and spoke to two of your female coleges. They were vdery helpfuland very clear on the information that they gave me, knew what they were talking and were not pushy.

I made two phone calls and spoke to two of your female colleges, they were very helpful and very clear on the information that they gave me and knew what they were talking about and not pushy. Thank You.

15 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello,

Thank you for taking the time to leave a review.

Customer satisfaction is one of our highest priorities. We appreciate you sharing your experience and recognising our colleagues’ effort, we’ll be sure to pass along your kind words.

ghd Customer Service.

Rated 5 out of 5 stars

New straighteners

These are so much better than my old ones
Delivered so quickly
And a dream to use

15 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello,

We truly appreciate you taking time to leave a review. Customer satisfaction is one of our highest priorities and we are pleased to hear you had a positive experience.

We look forward to seeing you on ghdhair.com again soon.

ghd Customer Service.

Rated 5 out of 5 stars

Great straighter

15 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello,

Thank you very much for sharing your review with us. We truly value your feedback.

ghd Customer Service.

Rated 5 out of 5 stars

GHD's are brilliant

GHD's are brilliant. Fast to heat up and can see the improvement from my last ones

14 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello,

Thank you very much for sharing your review with us. We truly value your feedback.

ghd Customer Service.

Rated 5 out of 5 stars
ghdhair.com logo

Reply from ghdhair.com

Hello,

Thank you for taking the time to leave a review.

Customer satisfaction is one of our highest priorities. We appreciate you sharing your experience and recognising our colleagues’ effort, we’ll be sure to pass along your kind words.

ghd Customer Service.

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