The Bot kept running me in circles. There wasn't a direct way to contact a person and almost gave up. I had an issue that wasn't covered in the general entries, which didn't answer my question. Finall... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
great app in theory for cashback on everyday things, but 4 out of 5 times i try to get cash back i have to fight with upside to redeem it despite doing everything right. if getting cashback were smoot... See more
Company replied
The concept is great. But if everything is not perfect in the back office you’ll be disappointed to find you won’t get the rebate. Circle K is horrible and only gets the rebate every other time. This... See more
Company replied
Specific Gas Stations & Restaurants display based on your location. I learned the first time that I clicked the wrong gas station that was 8 miles away. After my purchase didn't process I "chatted" my... See more
Company replied
Company details
Written by the company
Upside is building and distributing a new economic model that levels the playing field in brick and mortar commerce and empowers everyone to earn more. Retailers earn more profit without changing how they operate, and consumers enjoy increased purchasing power on the things they need.
Contact info
United States
- support@upside.com
- www.getupside.com
3.5
Average
647 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast turn around on fixing problem
Fast turn around on fixing problem. Good communication.
9 June 2026
Unprompted review
Reply from Upside
Hi David! It's great to hear our team got everything sorted out for you quickly. We always aim to keep the communication clear and helpful, so we really appreciate you letting us know!
When they show the prices for gas…
When they show the prices for gas stations it is the cash price, however upside requires credit card use which is almost always .20c more than cash.
And they typically offer .10c reward.
In other words it becomes a .10c loss
10 June 2026
Unprompted review
Reply from Upside
That definitely sounds frustrating when the math works out that way. We always want the app to help you save money rather than cost you more, so we appreciate you sharing this feedback. If you ever need help with a specific station or want us to look into this, please feel free to reach out to our support team.
Waste of time!
I had a transaction on May 30th that qualified for cash back, received a message asking for me to add the card used (which was added before the transaction). I used the help option and it said an agent will contact you about this matter. Went back into the upside app. a few days later to see if there was a response, and it was saying " we cannot find a transaction attached to that card (giving me the last 4 digits to the card) so I went into my card app. and low and behold there's the charge on the the date May 30th under the card I supplied upside with, Now they want me to either upload the receipt or screenshot the credit card transaction (capital one doesn't allow you to screenshot). This app. wants customers to jump through hoops because they can't do what advertise! This app in my opinion is a huge waste of time!
10 June 2026
Unprompted review
Reply from Upside
It is completely understandable to be frustrated when a transaction doesn't go through smoothly. Getting your cash back shouldn't feel like a hassle or a waste of your time. Please reach out to our support team directly so they can review your account details and help get this sorted out for you.
Failure to scan receipts
When it does not want to give you monies for certain receipts, it keeps saying “oh oh something went wrong” when I do the same thing with the other receipts. When it only wants me to use my credit cards, which I do not want to use most of the time, it will not take my receipts. I believe they set you up for failure to use credit cards
10 June 2026
Unprompted review
Reply from Upside
That sounds really frustrating, especially when some receipts go through perfectly and others give you an error. We want the app to be easy to use for everyone, so please reach out to our support team. They can take a closer look at what's going on with those specific transactions.
Very good app and easy to use...
Very good app and easy to use.... deffinatly recommend to anyone
1 June 2026
Unprompted review
Reply from Upside
Thanks for the recommendation, Andrew! We're happy to hear the app has been so simple and easy for you to use.
Tried it!
I was excited to try this app, however it always comes back with need review when I did everything it asked me😏👎
20 April 2026
Unprompted review
Reply from Upside
That sounds really frustrating, especially since you were excited to try the app and followed all the steps. We want to make sure this gets sorted out for you. Please reach out to our support team so they can look into your account and see what's going on.
Reply from Upside
That is awesome to hear! We are so glad the app is helping you save some money when you fill up.
Easy to use
Easy to use. Small rewards most of the time, but they do add up!
6 June 2026
Unprompted review
Reply from Upside
It is great to hear the app is easy for you to use. Those small rewards really do start to add up before you know it. Thanks for sharing your experience!
Upside is legit
Upside is legit. The Upside app is super easy to use and actually save you money AND gives you real cash back on common, every day expenses like gas, groceries, restaurants, and convenience store runs. The Customer Service is also actually really good and quick to respond. If you're hesitant about trying, don't be.
4 June 2026
Unprompted review
Reply from Upside
We really appreciate you sharing such a positive experience! It's wonderful to know the app is making a difference with your everyday spending and that you've had a good experience with our team. Thanks for recommending us, TaJuanna!
The cash back is ok
The cash back is ok, having it returned to you is difficult
9 June 2026
Unprompted review
Reply from Upside
It should definitely be easy to get your cash back once you've earned it. If you are running into any issues with cashing out, please reach out to our support team so they can look into this and help you out.
Customer Service was great.
I have used Upside for about 3 years now and only had one problem with the app. I contacted customer service and received an answer in only 1 day. I was hesitant to try Upside at first but then I was sorry that I hadn't tried it earlier.
5 June 2026
Unprompted review
Reply from Upside
Wow, three years is a long time, John! We're so glad our team was able to help you out quickly when you ran into that issue. It's great to hear you're happy you finally gave the app a try.
I really enjoy using Upside!!
I have really enjoyed using Upside. It works well for me and I love getting the offers/money back!! Additionally, the customer service team has been truly great - very kind and helpful. I messed up on some of my payment methods and they reached out when they noticed a handful of discrepancies with my account. The customer service team helped me worked through it and helped me get the offers!
4 June 2026
Unprompted review
Reply from Upside
That is so wonderful to hear! It’s one thing for a support team to fix a problem when you reach out, but having them proactively notice a discrepancy and reach out to help you sort it out is next-level service.
Thank you so much for the incredible feedback—keep those rewards rolling in!
Reciept review fixed in no time
I had an issue with a reciept not being approved, or at least needing review. I reached out via the chat bot and was able to get in touch with a human within 24hrs. I received an email that they honored my receipt and my balance was updated. They explained what I could do if this happens again. I love this app. I use it to get the most out of my grocery shopping trips, and in almost 5 years this was my only issue. The response was near immediate and I was pleased with the outcome.
20 May 2026
Unprompted review
Reply from Upside
Only one issue in almost five years is an incredible track record! We are so glad our support team could step in quickly, connect you with a human, and get your balance updated with the credit you deserved. We truly appreciate your feedback and support, Elizabeth!
I would give it one star tried it a…
I would give it one star tried it a couple times, I never got the cash back, not worth my time " I deleted the app.
21 May 2026
Unprompted review
Reply from Upside
We are really sorry to hear about this. We’re bummed to lose you, but we completely respect your decision.
If you ever decide to give us another shot down the road, our support team is always ready to look into missing transactions and make them right. Thank you for sharing your honest experience.
Quick and consistent customer service
I always get quick customer service with a caring resolution. All of the cash back offers can have glitches but when brought to their attention, they always make it right.
1 June 2026
Unprompted review
Reply from Upside
We love hearing this! Technology can definitely have its glitchy moments, so we really appreciate your patience and understanding when they happen. Knowing our team provides a caring resolution and always makes things right is exactly what we strive for.
Thank you so much for the wonderful feedback—we're always glad to have your back, Jackie!
Reply from Upside
Thank you so much for the high recommendation and the five stars, Glen!! We take great pride in our customer service, so it’s awesome to hear that our team has taken such great care of you.
Slowly but surely always wins the race
The app is always adding and substracting gas stations and restaurants, so you will need to update it constantly.
Bugs here and there but their AI is getting better at reading receipt submissions its way better today than it was in 2019 when i joined. And since then i accumulated 1100+ in legitimate cash back. Just be patient and keep compounding
7 June 2026
Unprompted review
Reply from Upside
Slow and steady absolutely wins the race! Crossing the $1,100+ mark since 2019 is incredible proof that patience really does pay off.
You're totally right about keeping the app updated—our network of stations and restaurants is always evolving to bring in new options. It’s awesome to hear that you’ve noticed the major upgrades in our receipt-scanning technology over the years, too. We’re always working behind the scenes to smooth out those bugs and make the experience as seamless as possible.
Thank you for sticking with us for the long haul, Eliezer. Keep compounding those savings!
Have had the app since 2020
Have had the app since 2020 but really just started using it alot the last 3-4 years. My total cask back is over $1200.00 dollars. The cash back price usually gives more and less depending on gas prices. ,when gas prices are cheap hard to find big cash back places and sometimes I will have to email the app if I don't get cash back which is why I always get a receipt to email proff of purchase. Customer service on this app is really quick and usually takes care of my issues. I'll keep using it for a long time.
7 June 2026
Unprompted review
Reply from Upside
Wow, over $1,200 in total cashback is an incredible milestone! That is serious money back in your pocket just for your everyday driving.
You have the perfect strategy down, too—always grabbing that paper receipt is the ultimate pro-tip for making sure you never miss out on your savings. It's awesome to hear that our support team has been quick to back you up whenever a transaction needs a little extra help processing.
Thanks for sticking with us since 2020, and here’s to many more years of stacking up those rewards! 🚗💨
I love the upside app
I love the upside app! It’s like free money. Easy to use, and I experienced great support when an issue arose.
7 June 2026
Unprompted review
Reply from Upside
That is what we love to hear! "Free money" is the absolute best way to describe it.
We're thrilled that the app is easy to use and that our support team had your back when you needed a hand. Thank you so much for the awesome shoutout, Deb!
Awesome make 50 bucks in one month fast…
Awesome make 50 bucks in one month fast Cash house and it's legit every penny counts these days 💯💪🔥
1 June 2026
Unprompted review
Reply from Upside
Love to see it! 💯 Clearing $50 in just one month is a massive win, especially since every single penny absolutely counts right now. We're hyped that the app is making it that fast and easy for you to cash out.
Keep stacking those rewards! 🔥💪
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.