GenePlanet Reviews 

1,425
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and the ease of the overall process, often highlighting the quick turnaround for results. Many people appreciate the detailed and understandable reports, which provide valuable health information and reassurance. The staff is frequently mentioned for being kind, helpful, and professional, contributing to a smooth and stress-free experience. However, some customers also noted issues with response times and delays in receiving results, leading to frustration. A few other people also felt that the product information was sometimes unclear or incomplete, and that the website was not well-structured.

What people talk about most

User experience

Clients share positive opinions on user experience, with many describing it as quick, easy, and stress-free,... See more

Response time

Consumers find response times to be ambiguous, with many reviewers praising the speed of results and... See more

Service

Customers had positive experiences with service, often highlighting the speed, professionalism, and detailed... See more

Product

Users describe ambiguous interactions with the product, with some finding the results quick, reliable, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I took the Nifty test and got the results on time. The results showed to be truthful. I am giving one star less because the company is not transparent enough about their privacy policy when it comes t... See more

Company replied

Rated 5 out of 5 stars

We’ve used Nifty for our firstborn as well and in both cases it’s worked beautifully. I am very thankful to be able to use this method to soothe my nerves, as I have a genetic deformation or anomaly... See more

Company replied

Rated 5 out of 5 stars

I was very surprised by what can be learned from DNA I received very good information regarding my health which I will of course take into account

Company replied

Rated 5 out of 5 stars

From blood drawing at the lab to detailed report within 2 weeks 🙏🏻 This report gave me and my family so much joy, piece and reassurance. To ensure enough cell-free fetal DNA, I recommend doing the t... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Health Consultant
  3. Home Health Care Service
  4. Medical Laboratory
  5. Wellness Program

About GenePlanet

Written by the company

We’re the leading EU provider of innovative genetic solutions. Using whole genome sequencing (WGS) enables us to offer the highest quality, free lifetime updates, and free new analyses.

HEALTHCARE: Have the power of prevention on your side. Our Medical tests analyse genetic variants relevant to the health of your entire family (NIPT test, cancer risk). Protect your health with NIPT by GenePlanet, VeniSafe, and Cancer Screen.

LIFESTYLE: Unlock your potential with one saliva sample. Our Home DNA tests focus on genetic predispositions for diet, vitamins, metabolism, sport, stress, and sleep. Reach for longevity with MyLifestyle, MyHealth, MyAncestry, or MyOral.

For a complete picture of your health and wellbeing, choose Premium DNA, the most comprehensive genetic guide, including all

 Meet our DNA tests 


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

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4.4

All reviews

(1,425)

434 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
GenePlanet logo

Reply from GenePlanet

Dear Nastasija,

Congratulations on your baby boy/girl, and thank you very much for your valuable feedback.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Blood testing

I got the results quickly and easily.

23 October 2025
GenePlanet logo

Reply from GenePlanet

Dear Tina,

Congratulations on your baby boy/girl, and thank you very much for your kind words, and valuable feedback.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

All good!

Everything was good!

28 October 2024
GenePlanet logo

Reply from GenePlanet

Dear Ema,

Thank you for your valuable feedback, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Simple and accurate

The procedure was very easy, simple and accurate, and the results were fast.

17 December 2024
GenePlanet logo

Reply from GenePlanet

Dear Bernarda,

Congratulations on your baby boy/girl, and thank you very much for your kind words, and valuable feedback.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Easy and accurate

The test was easy and accurate.

15 November 2024
GenePlanet logo

Reply from GenePlanet

Dear Mateja,

Thank you for your valuable feedback, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Quick and easy.

15 November 2024
GenePlanet logo

Reply from GenePlanet

Dear Tamara,

Thank you very much for your valuable feedback.
We are very happy to hear about your experience with our test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Everything is great.

15 November 2024
GenePlanet logo

Reply from GenePlanet

Dear Ena,

Thank you for your valuable feedback, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 4 out of 5 stars

I was waiting for results for very long…

I was waiting for results for very long time, not as it was said

15 January 2025
GenePlanet logo

Reply from GenePlanet

Dear Marina,

Thank you for taking the time to share your feedback. At GenePlanet, we always aim to deliver results as quickly as possible, and we communicate on our website that the standard timeframe is 6–10 days.

We fully understand that waiting for results can feel stressful, and while our goal is to provide them as close to the shorter end of this timeframe as possible, different factors such as logistics, sample transport, or laboratory workload may sometimes mean that results are delivered towards the later part of the timeframe.

As soon as an analysis is complete, results are processed and made available in the secure system without delay. We recognize how valuable your time is and regret that the process took longer in this case. We’re pleased you now have your results and send our best wishes moving forward.

Best,
GenePlanet

Rated 5 out of 5 stars

Greetings from satisfied customer

The test results came really quickly and six months later our little healthy baby girl arrived 🩷

1 December 2024
GenePlanet logo

Reply from GenePlanet

Dear Anita,

Congratulations on your baby girl, and thank you very much for your kind words and valuable feedback.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 3 out of 5 stars

High price.

23 October 2025
GenePlanet logo

Reply from GenePlanet

Dear Valentina,

Thank you for your feedback.

If there is anything we can do to improve your experience please reach
out to nifty.test@geneplanet.com. Your suggestions and feedback will be
appreciated.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Fast results.

15 October 2025
GenePlanet logo

Reply from GenePlanet

Dear Ines,

Thank you for your valuable feedback, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

INTERESTING TECHNIQUE

It is interesting how much information about yourself can they get just from the saliva.

15 October 2025
GenePlanet logo

Reply from GenePlanet

Dear Ajda,

Thank you for your valuable feedback and positive energy.
We are very happy to hear about your experience with our DNA test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 4 out of 5 stars

Very good

Very good. But would love to have a more comprehensible human-to-human-like summary.

5 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Martin,

Thank you for your kind words and valuable feedback.
We are very happy to hear about your experience with our DNA test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

I would recomend Gene Planet to everyone!

Everything was excelentn, realy great experience!

10 October 2025
GenePlanet logo

Reply from GenePlanet

Dear Ana,

Thank you for your valuable feedback, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

review

really helpfull and interesting personalised results to improve lifestyle

2 October 2025
GenePlanet logo

Reply from GenePlanet

Dear Dominika,

Thank you for your valuable feedback and positive energy. It's wonderful to hear about your experience with our DNA test and that the recommendations are helping you make a positive change in your life.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Excellent

Quick Results

13 October 2025
GenePlanet logo

Reply from GenePlanet

Dear Tanja,

Thank you for your valuable feedback, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Great service, quick and precise results

Well-explained research, different options to choose from

7 October 2025
GenePlanet logo

Reply from GenePlanet

Dear Eva,

Congratulations on your baby boy/girl, and thank you very much for your kind words and valuable feedback.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Test results

We got our results very fast.

9 October 2025
GenePlanet logo

Reply from GenePlanet

Dear Olga,

Thank you for your valuable feedback, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Everything was 5/5

2 October 2025
GenePlanet logo

Reply from GenePlanet

Dear Maša,

Thank you for your valuable feedback, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and the service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars
GenePlanet logo

Reply from GenePlanet

Dear Laura,

Congratulations on your baby boy/girl, and thank you very much for your kind words and valuable feedback.
We are pleased to hear about your experience with our NIFTY test.
Stay healthy!

Kind regards,
GenePlanet team

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