GenePlanet Reviews 

1,425
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and the ease of the overall process, often highlighting the quick turnaround for results. Many people appreciate the detailed and understandable reports, which provide valuable health information and reassurance. The staff is frequently mentioned for being kind, helpful, and professional, contributing to a smooth and stress-free experience. However, some customers also noted issues with response times and delays in receiving results, leading to frustration. A few other people also felt that the product information was sometimes unclear or incomplete, and that the website was not well-structured.

What people talk about most

User experience

Clients share positive opinions on user experience, with many describing it as quick, easy, and stress-free,... See more

Response time

Consumers find response times to be ambiguous, with many reviewers praising the speed of results and... See more

Service

Customers had positive experiences with service, often highlighting the speed, professionalism, and detailed... See more

Product

Users describe ambiguous interactions with the product, with some finding the results quick, reliable, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I took the Nifty test and got the results on time. The results showed to be truthful. I am giving one star less because the company is not transparent enough about their privacy policy when it comes t... See more

Company replied

Rated 5 out of 5 stars

We’ve used Nifty for our firstborn as well and in both cases it’s worked beautifully. I am very thankful to be able to use this method to soothe my nerves, as I have a genetic deformation or anomaly... See more

Company replied

Rated 5 out of 5 stars

I was very surprised by what can be learned from DNA I received very good information regarding my health which I will of course take into account

Company replied

Rated 5 out of 5 stars

From blood drawing at the lab to detailed report within 2 weeks 🙏🏻 This report gave me and my family so much joy, piece and reassurance. To ensure enough cell-free fetal DNA, I recommend doing the t... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Health Consultant
  3. Home Health Care Service
  4. Medical Laboratory
  5. Wellness Program

About GenePlanet

Written by the company

We’re the leading EU provider of innovative genetic solutions. Using whole genome sequencing (WGS) enables us to offer the highest quality, free lifetime updates, and free new analyses.

HEALTHCARE: Have the power of prevention on your side. Our Medical tests analyse genetic variants relevant to the health of your entire family (NIPT test, cancer risk). Protect your health with NIPT by GenePlanet, VeniSafe, and Cancer Screen.

LIFESTYLE: Unlock your potential with one saliva sample. Our Home DNA tests focus on genetic predispositions for diet, vitamins, metabolism, sport, stress, and sleep. Reach for longevity with MyLifestyle, MyHealth, MyAncestry, or MyOral.

For a complete picture of your health and wellbeing, choose Premium DNA, the most comprehensive genetic guide, including all

 Meet our DNA tests 


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

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4.4

All reviews

(1,425)

434 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I was expecting more information and in…

I was expecting more information and in my opinion they are quite opaque.

25 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Roman,

Thank you for your feedback.

We are sorry you didn’t find the results understandable.
Here is a link to our article where you can learn more about how the interpretations of your results work: https://hub.geneplanet.com/en/help/
what-do-i-learn-with-your-home-dna-test/

Every suggestion or feedback is valuable, so please reach out to
support.en@geneplanet.com with the details. We'll do our best to improve your experience.
Stay healthy!

Kind regards,
GenePlanet team

Rated 4 out of 5 stars

I hope that the test

I hope that the test, will help, to find some helpfull for me....great app

25 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Daniel,

Thank you very much for your valuable feedback.
We are very happy to hear about your experience with our DNA test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Great

Fast and good informatiom

22 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Vesna,

Thank you for your valuable feedback and positive energy, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

How to improve my health

19 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Jakob,

Thank you for your kind words and valuable feedback.
We are happy to hear about your experience and that our test is helping you make positive changes to your lifestyle.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Great !

👍🏼 all as described

1 October 2024
GenePlanet logo

Reply from GenePlanet

Dear Daniela,

Thank you for your valuable feedback and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 4 out of 5 stars

Privacy policy of the DNA

I took the Nifty test and got the results on time. The results showed to be truthful. I am giving one star less because the company is not transparent enough about their privacy policy when it comes to samples. I really hope they don't collect any sensitive genetic information about my baby in their databases. I am also not entirely sure how they got my email address even though I gave it exclusively to my local clinic.

26 September 2024
GenePlanet logo

Reply from GenePlanet

Dear Zuzanna,

Thank you for your feedback and for placing your trust in us by choosing the Nifty test. We are pleased to hear that you received your results on time and that you are satisfied with the outcome.

We understand how important privacy is when it comes to handling personal and sensitive data. For this reason, we make every effort to provide our patients with clear and transparent information regarding all data processing procedures. Prior to performing the test, every patient receives a consent form and an information notice that specify in detail which data are processed, for what purpose, the retention period, and the individual’s rights.

To ensure even greater transparency, we have also prepared our Privacy Policy, which includes a clear table showing the types of personal data processed, the purpose of processing, and the respective retention periods. As outlined in the document, blood samples are stored exclusively for the purpose of quality assurance and verification of the testing process, with the retention period depending on the test result.

For more detailed information, we invite you to review our Privacy Policy and to revisit the consent form and information notice you received and signed prior to testing. Should you have any further questions, please do not hesitate to contact us at dpo@geneplanet.com.

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

A Comprehensive Tool for Personal Insight.

The results were delivered quickly, and are very specific for ethnicity. The App is well designed for assisting users in assessing personal habits effecting health, and provides great dietary tools.

19 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Susan,

Thank you for your valuable feedback and kind words.
It's wonderful to hear about your experience with our DNA test and that the recommendations are helping you make a positive change in your life.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Happy mum

From blood drawing at the lab to detailed report within 2 weeks 🙏🏻 This report gave me and my family so much joy, piece and reassurance. To ensure enough cell-free fetal DNA, I recommend doing the test between 11-14 week of pregnancy. And don't forget to drink enough water in the morning before the blood collection to ensure enough sample.

14 October 2024
GenePlanet logo

Reply from GenePlanet

Dear Tamara,

Thank you for your valuable feedback and positive energy, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Precise test and results received…

Precise test and results received before given timeline.

1 October 2024
GenePlanet logo

Reply from GenePlanet

Dear Melita,

Congratulations on your baby boy/girl, and thank you very much for your valuable feedback.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Great

Great, fast and sure test. Simply from beginning to the end of the process. 😊
Been true process in two pregnancy.

1 October 2024
GenePlanet logo

Reply from GenePlanet

Dear Gabrijela,

Thank you for your valuable feedback and positive energy, and congratulations on the babies.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Easy and fast

Buying and doing the test was easy and fast, the results came within one week and everything was ok 😀
Did the test for both pregnancies.
Would def recommend it!

23 September 2024
GenePlanet logo

Reply from GenePlanet

Dear Maja,

Thank you for your valuable feedback and positive energy, and congratulations on the babies.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Great

Fast results

16 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Eva,

Thank you for your review and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Excellent

I recommend Geneplanet to everyone who would like to discover more about themselves. Great service, great app, good guidance.

19 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Mihai,

Thank you for your valuable feedback and positive energy.
We are happy to hear about your experience with our DNA test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Quality

Everything was as it was presented, made with quality.

23 September 2024
GenePlanet logo

Reply from GenePlanet

Dear Deja,

Thank you for your valuable feedback and positive energy, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Fast results

21 October 2024
GenePlanet logo

Reply from GenePlanet

Dear Nina,

Congratulations on your baby boy/girl, and thank you very much for your valuable feedback.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Great product

I was surprised how smoothly everything was done. After few weeks, my results arrived. I am happy the results are quite distinct and based on my body, it seems everything is truth and correct. Good for everyone to understand your body better

15 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Jaroslav,

Thank you for your valuable feedback and kind words.
It's wonderful to hear about your experience with our DNA test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 4 out of 5 stars

Calm me down

After the review i was calm that my baby is ok. That was good for the baby to because i wasn't anxious.

22 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Patricija,

Congratulations on your baby boy/girl, and thank you very much for your kind words, and valuable feedback.
We are pleased to hear about your experience with our NIFTY test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Great experience

Great experience, to know we were expecting healthy baby boy.

22 September 2024
GenePlanet logo

Reply from GenePlanet

Dear Lara,

Congratulations on your baby boy, and thank you very much for your kind words, and valuable feedback.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Good choice

It made me feel more safe and calm during my first weeks of pregnacy

21 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Daša,

Thank you for your valuable feedback and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 3 out of 5 stars

Time

Time. I waited 3 weeks.

3 July 2025
GenePlanet logo

Reply from GenePlanet

Dear Tina,

Thank you for your review.

As soon as an analysis is complete, results are processed and made available in the secure system without delay.
We recognize how valuable your time is and regret that the process took longer in this case. We’re pleased you now have your results and send our best wishes moving forward.

Best,
GenePlanet

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