I took the Nifty test and got the results on time. The results showed to be truthful. I am giving one star less because the company is not transparent enough about their privacy policy when it comes t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve used Nifty for our firstborn as well and in both cases it’s worked beautifully. I am very thankful to be able to use this method to soothe my nerves, as I have a genetic deformation or anomaly... See more
Company replied
I was very surprised by what can be learned from DNA I received very good information regarding my health which I will of course take into account
Company replied
From blood drawing at the lab to detailed report within 2 weeks 🙏🏻 This report gave me and my family so much joy, piece and reassurance. To ensure enough cell-free fetal DNA, I recommend doing the t... See more
Company replied
Company details
- Fitness and Nutrition Service
- Health Consultant
- Home Health Care Service
- Medical Laboratory
- Wellness Program
About GenePlanet
Written by the company
We’re the leading EU provider of innovative genetic solutions. Using whole genome sequencing (WGS) enables us to offer the highest quality, free lifetime updates, and free new analyses.
HEALTHCARE: Have the power of prevention on your side. Our Medical tests analyse genetic variants relevant to the health of your entire family (NIPT test, cancer risk). Protect your health with NIPT by GenePlanet, VeniSafe, and Cancer Screen.
LIFESTYLE: Unlock your potential with one saliva sample. Our Home DNA tests focus on genetic predispositions for diet, vitamins, metabolism, sport, stress, and sleep. Reach for longevity with MyLifestyle, MyHealth, MyAncestry, or MyOral.
For a complete picture of your health and wellbeing, choose Premium DNA, the most comprehensive genetic guide, including all
Contact info
Cesta na Poljane 24, 1210, Ljubljana, Slovenia
- +386 592 51111
- marketing@geneplanet.com
- www.geneplanet.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GenePlanet
Dear Maja,
Thank you for your feedback. We’re happy to hear that everything went well and that your experience met your expectations.
Best,
GenePlanet
I took the NIPT Pro test and it was wrong…
I took the NIPT Pro test with GenePlanet in Medellín, Colombia, and when the results arrived, they indicated that I was having a boy, but the ultrasound showed a girl. We contacted them to inform them that the test was wrong, and since they made a mistake with the sex, we no longer trusted the chromosome count or the reliability of the test. We asked them to repeat it, as parents rely on this test for reassurance about the baby’s health.
We submitted the request four times, and all four times they said there was no need to repeat the test. They offered hypothetical explanations for why it might have been wrong, provided very poor customer support, and made it clear they did not care that the results were incorrect. We had the appointment with the geneticist, who was very kind and professional.
The commercial assistance and customer service were terrible: they did not respond, they sent a generic letter not addressed to my name, and they stopped replying to messages. We, as the parents, were the ones constantly following up. In my experience, I do not recommend taking this test unless risks are identified on the ultrasound.
5 November 2025
Unprompted review
Reply from GenePlanet
Dear Laura,
Thank you for sharing your experience.
We’re very sorry for the confusion this situation caused during such an important time. Once we were informed of the discrepancy, our medical team followed the standard protocol and provided all available guidance, including support from our genetic specialist. When the test shows complete chromosomal normality and the only discrepancy relates to fetal sex, a repeat analysis is not medically indicated. This is because sex discordance is almost always caused by biological factors unrelated to test accuracy. We always emphasize that our test is designed primarily for detection of abnormality in fetus.
We regret that our communication did not meet your expectations, and we truly appreciate your feedback as we continue working to improve our service. If you’d like to discuss anything further, we’re here to help.
We wish you and your family all the best.
Best,
GenePlanet
It was fast and all the question i had…
It was fast and all the question i had they answered right away. Would use them again.
15 November 2025
Reply from GenePlanet
Dear Jasmina,
Congratulations on your baby boy/girl, and thank you very much for your valuable feedback and kind words.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!
Kind regards,
GenePlanet team
One of the most advanced DNA testing companies
The company is one of the most advanced and precise DNA testing companies. Furthermore, the fact that they use WGS (Whole Genome Sequencing) makes their product unique in the consumer market. I’m really satisfied with their service and relatively affordable price (being from Europe and paying in Euros, as opposed to dollars in the case of AncestryDNA and FTDNA). However, it should be noted that there’s a minor issue —> it does seem at first that they give rather generic results, then after system error they had, they switched to new, updated results. Because SNPs, which are supposed not to change, were changed back to correct ones (such as earwax type, deodorant usage, sensitivity to cold, etc). This issue should be addressed promptly. All my components in both versions (the initial and the updated one) are European, with an exception of Turkish/Iranian/Caucasian, which was about 4% in previous version and reached record high level in the current version, about 17%. I believe it’s the clue to my East Eurasian ancestry. I’d need to obtain raw data to test it, it costs additional 50€.
If a GenePlanet team member reads this, I’d like to ask for a way their algorithm calculates percentages and will it be possible in future to split between Turkish, Caucasian and Iranian and to introduce even more precise ethnic breakdown.
7 November 2025
Reply from GenePlanet
Dear Konstantin,
Thank you very much for your kind words and valuable feedback. We are very happy to hear about your experience with our DNA test.
We would also like to sincerely apologize for the temporary system issue that caused minor inconsistencies in your trait results. This was an isolated processing error, promptly resolved by our team, and we’ve added additional safeguards to ensure it does not happen again.
Regarding your ancestry breakdown: our percentages are calculated using advanced statistical models and continuously expanding reference populations. This is why certain regional components — such as your Turkish/Iranian/Caucasian segment — can become more accurate over time.
If you have any additional feedback, don’t hesitate to contact us at support.en@geneplanet.com.
Stay healthy!
Kind regards,
GenePlanet team
Reply from GenePlanet
Dear Tajda,
Thank you for your valuable feedback, and congratulations on the baby. We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!
Kind regards,
GenePlanet team
I had higher expectations from you
I trust the results given by your lab and I consider your company generally trustworthy. However, I did not enjoy the whole experience. My sample was received by your lab on the 18th of October, as it is written in the app. Your company says that we should wait approximately 5 weeks until the results. Last Friday on the 7th of November you sent me an email saying my results were ready which was surprisingly exciting to me, as the period is much less than 5 weeks. I looked at them briefly, as I was working that time and couldn’t invest on reading them thoroughly, and I was going to check them and discuss with my doctor at the afternoon of the same day, after work. I opened the app and the results were just gone. Nothing, nowhere to be found. I deleted and reinstalled the app, thinking that maybe it was just a bug, but nothing again. So I called the company in Slovenia and talked with an employee, who told me that the results were actually taken back! And that this happened because some, not all of them, but just some “had an issue”. Of course I didn’t learn what the issue was. I asked him when I could expect the correct results, since I was about to discuss them with my doctor, and he just told me that “maybe next week”. Now here I am, no results are given to me, not knowing what to expect and you asking me to rate my experience. That is what I didn’t enjoy at all.
7 November 2025
Reply from GenePlanet
Dear Evangelia,
Thank you for reaching out to us and sharing your experience. Your feedback is invaluable, and we are committed to addressing your concerns to improve our services.
We sincerely apologize for the inconvenience and frustration you have faced. Due to an unexpected processing error, a small number of results — including yours — had to be temporarily withdrawn to ensure full accuracy and reliability.
We understand how frustrating this was, especially as you were preparing to review the findings with your doctor. Although the resolution required more time than we would normally expect, we wanted to be absolutely certain that the updated results you received were correct and fully validated.
We are glad that you now have your final results, and we truly appreciate your patience throughout this process. Your feedback is extremely valuable to us, as it helps us improve and provide the level of quality and transparency our users deserve.
If you have any additional feedback, don’t hesitate to contact us at support.en@geneplanet.com.
Stay healthy!
Kind regards,
GenePlanet team
great service
3 November 2025
Reply from GenePlanet
Dear Ivana,
Thank you for your valuable feedback, and congratulations on the baby. We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!
Kind regards,
GenePlanet team
Reply from GenePlanet
Dear Danijela,
Congratulations on your baby boy/girl, and thank you very much for your valuable feedback.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!
Kind regards,
GenePlanet team
everything
3 November 2025
Reply from GenePlanet
Dear Teja,
Thank you for your valuable feedback and kind words, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!
Kind regards,
GenePlanet team
A long wait, but worth it.
The waiting period was longer than I expected (to the point where I forgot I even took a test), but the results were surprisingly insightful, and I hope they will prove to be helpful
30 October 2025
Reply from GenePlanet
Dear Branislav,
Thank you for your kind words and valuable feedback.
We are happy to hear about your experience and that our DNA test is helping you make positive changes to your lifestyle.
As stated, it takes approximately 5 weeks after we receive your sample in our lab for you to get the results.
Since your sample arrived in our lab on 06.10.2025 and your results have been available to you since 30.10.2025, this is within the stated period of 5 weeks.
Stay healthy!
Kind regards,
GenePlanet team
Amazing for both our children!
We’ve used Nifty for our firstborn as well and in both cases it’s worked beautifully. I am very thankful to be able to use this method to soothe my nerves, as I have a genetic deformation or anomaly with my uterus, so this was truly an amazing experience.
It is pricey, however in our eyes worth every cent☺️
5 November 2025
Reply from GenePlanet
Dear Manja,
Congratulations on your baby boy/girl, and thank you very much for your kind words and valuable feedback.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!
Kind regards,
GenePlanet team
Infuriating marketing
The infuriating pricing structure is also misleading, many of the advertised errors they check for result in miscarriage, and there is nothing 'pro' about the pro model. Prices also look different depending on where you look, it is not consistent or clear.
This company has very poor communication with the hospital, so there were some really in my opinion severe lapses in that regard.
1) Pre-test counseling is non existent, so have fun slogging through wikipedia like a wannabe doc trying to make an educated decision. Before you pay for the test, nobody will let you know that a blood transfusion or heparin use or even body mass will negatively affect the accuracy of your test. No. Pay first, and hope you made a good choice.
2) Information on the procedure is sparse. Your doctor will neither help you choose the right package nor help you understand the results, in fact all they do is make sure that you fill in the forms correctly. Spell your name, and repeat back your phone number. In my case they did not tell me the password to access my results, so I do not have access to them at all.
3) despite the astronomical cost of the test, there is precious little information on reimbursement in the case of invalid results. There is NO guarantee for when the results will be available, and no way to track the progress. Customer care is unresponsive and probably not human.
28 October 2025
Reply from GenePlanet
Dear Mary,
Thank you for reaching out to us and sharing your experience. We sincerely apologize for the inconvenience and frustration you have faced. Your feedback is invaluable, and we are committed to addressing each of your concerns to improve our services.
We are truly sorry that you did not receive the necessary pre-test counselling. We understand how crucial it is for you to make informed decisions, and we are working closely with healthcare providers to ensure that comprehensive pre-test information is communicated effectively. We will ensure that your feedback is passed on to the relevant partners and their teams to prevent this from happening in the future.
You should be able to access your results online; the password is the barcode of the NIPT test you performed, which can be found on your copy of the consent form. We are taking immediate steps to improve our communication channels with healthcare providers to ensure that all patients receive clear instructions and necessary support throughout the process.
We apologize for any confusion regarding our pricing. We strive to maintain transparency, and discrepancies should not occur. Prices may vary from country to country, which can be confusing. Your feedback will be used to review and rectify any inconsistencies in how our pricing information is communicated.
We understand your frustration regarding the lack of information on reimbursement and result tracking. We aim to clearly communicate that results are available within 6-10 days at the latest; in your case, the test was completed within 5 days.
Our goal is to provide responsive and empathetic customer service. We regret that your experience did not reflect this, and we are addressing this internally to ensure that future interactions meet our standards of care.
Thank you for giving us the opportunity to improve.
Kind regards,
GenePlanet team
Its great but it took super long
Its great but it took super long, they had to re-do the test for some reason. But its super useful and interesting.
3 November 2025
Reply from GenePlanet
Dear Matúš,
Thank you very much for your valuable feedback.
We are happy to hear about your experience and that our DNA test is helping you make positive changes to your lifestyle.
As much as we strive to deliver the results in a certain period, the quality and reliability of the results are our prime concerns. That’s why sometimes the results might take longer to arrive.
Stay healthy!
Kind regards,
GenePlanet team
Reply from GenePlanet
Dear Kristina,
We’re sorry for the misunderstanding and completely understand the disappointment.
As explained in our call, your package includes only the MyLifestyle DNA test. The included tests depend on your insurance policy, and unfortunately, your current policy does not cover the MyAncestry test.
We’re glad to hear your enthusiasm for discovering your ancestry and hope you’ll enjoy exploring all the personalised lifestyle insights from your test.
Stay healthy!
Kind regards,
GenePlanet team
Reply from GenePlanet
Dear Patrik,
Thank you for your valuable feedback and kind words.
We are very happy to hear about your experience with our DNA test and service.
Stay healthy!
Kind regards,
GenePlanet team
Reply from GenePlanet
Dear Lucija,
Congratulations on your baby boy/girl, and thank you very much for your kind words and valuable feedback.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!
Kind regards,
GenePlanet team
interesting DNA analyse just from saliva
It is good to know something about me directly from DNA - perfect that the test is done just from saliva :-)
Now it is on me, how I will work with the results.
30 October 2025
Reply from GenePlanet
Dear Martina,
Thank you for your valuable feedback and kind words.
We are happy to hear about your experience with our DNA test and that you are making positive lifestyle changes as a result.
Stay healthy!
Kind regards,
GenePlanet team
The test is rely expensive
The test is rely expensive and this is the worst part. I had the twins case to the information which I reserved was incomplete or partial. If I should make this test one more time, I world only takie it for single baby instead of twins.
4 July 2025
Reply from GenePlanet
Dear Karolajn,
Thank you for sharing your feedback.
After reviewing your report, we can confirm that the results are correct and consistent with the selected test parameters. The concern you mentioned appears to be related to insufficient pre-test counselling — it seems that there may have been some misunderstanding regarding the scope of reporting or the way fetal sex information is presented.
It is important to note that the test does not determine the sex of each fetus individually. Instead, it identifies whether a Y chromosome is present or not, as was the case in your result. This means that if a Y chromosome is detected, at least one of the fetuses is male, but the test cannot specify which one.
We understand how easily such details can be overlooked without thorough prior explanation, and we are sorry if this led to confusion. We will make sure to further improve the clarity of our pre-test counselling to help avoid similar misunderstandings in the future.
Should you have any additional questions please don't hesitate to contact us.
Best,
GenePlanet team
Reply from GenePlanet
Dear Sasha,
Congratulations on your baby boy/girl, and thank you very much for your valuable feedback and kind words.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!
Kind regards,
GenePlanet team
My son was born with equinovarus
My son was born with equinovarus, clubfoot but on the nifty results everything was showing low risk.
Would not recommend ever
14 July 2025
Reply from GenePlanet
Dear Antonia,
We appreciate you taking the time to leave your feedback.
Equinovarus is a foot deformity that is not necessarily linked to a genetic condition, as it can also occur due to developmental irregularities during pregnancy. While some genetic syndromes may include equinovarus as one of their potential features, these are not always the cause.
Please note that you selected the Standard package, which does not include analysis or reporting of syndromes that could be associated with equinovarus. These conditions are only included in our extended carrier testing panels.
Should you have any additional questions please don't hesitate to contact us.
Best,
GenePlanet
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.