GenePlanet Reviews 

1,425
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and the ease of the overall process, often highlighting the quick turnaround for results. Many people appreciate the detailed and understandable reports, which provide valuable health information and reassurance. The staff is frequently mentioned for being kind, helpful, and professional, contributing to a smooth and stress-free experience. However, some customers also noted issues with response times and delays in receiving results, leading to frustration. A few other people also felt that the product information was sometimes unclear or incomplete, and that the website was not well-structured.

What people talk about most

User experience

Clients share positive opinions on user experience, with many describing it as quick, easy, and stress-free,... See more

Response time

Consumers find response times to be ambiguous, with many reviewers praising the speed of results and... See more

Service

Customers had positive experiences with service, often highlighting the speed, professionalism, and detailed... See more

Product

Users describe ambiguous interactions with the product, with some finding the results quick, reliable, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I took the Nifty test and got the results on time. The results showed to be truthful. I am giving one star less because the company is not transparent enough about their privacy policy when it comes t... See more

Company replied

Rated 5 out of 5 stars

We’ve used Nifty for our firstborn as well and in both cases it’s worked beautifully. I am very thankful to be able to use this method to soothe my nerves, as I have a genetic deformation or anomaly... See more

Company replied

Rated 5 out of 5 stars

I was very surprised by what can be learned from DNA I received very good information regarding my health which I will of course take into account

Company replied

Rated 5 out of 5 stars

From blood drawing at the lab to detailed report within 2 weeks 🙏🏻 This report gave me and my family so much joy, piece and reassurance. To ensure enough cell-free fetal DNA, I recommend doing the t... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Health Consultant
  3. Home Health Care Service
  4. Medical Laboratory
  5. Wellness Program

About GenePlanet

Written by the company

We’re the leading EU provider of innovative genetic solutions. Using whole genome sequencing (WGS) enables us to offer the highest quality, free lifetime updates, and free new analyses.

HEALTHCARE: Have the power of prevention on your side. Our Medical tests analyse genetic variants relevant to the health of your entire family (NIPT test, cancer risk). Protect your health with NIPT by GenePlanet, VeniSafe, and Cancer Screen.

LIFESTYLE: Unlock your potential with one saliva sample. Our Home DNA tests focus on genetic predispositions for diet, vitamins, metabolism, sport, stress, and sleep. Reach for longevity with MyLifestyle, MyHealth, MyAncestry, or MyOral.

For a complete picture of your health and wellbeing, choose Premium DNA, the most comprehensive genetic guide, including all

 Meet our DNA tests 


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,425)

434 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A lot of good health related and origin…

A lot of good health related and origin related information

16 January 2026
GenePlanet logo

Reply from GenePlanet

Dear Žiga,

Thank you for your feedback. We’re glad to hear that you found the test valuable.

Best regards,
GenePlanet

Rated 5 out of 5 stars

Fast results

Fast results

12 January 2026
GenePlanet logo

Reply from GenePlanet

Dear Rafaela,

Thank you for your feedback.

We’re glad to hear you were satisfied with the speed of your NIFTY results.

Best regards,
GenePlanet

Rated 5 out of 5 stars

fast and clearly understandable results.

fast and clearly understandable results.

13 January 2026
GenePlanet logo

Reply from GenePlanet

Dear Lea,

Thank you for your feedback.

We’re pleased to hear that you found the results both fast and clearly understandable. Providing timely and easy-to-interpret information is very important to us.

Best regards,
GenePlanet

Rated 5 out of 5 stars

A lot of interesting finds

A lot of interesting finds, which helped me supplement my diet according to results.

12 January 2026
GenePlanet logo

Reply from GenePlanet

Dear Peter,

Thank you for sharing your experience.

We’re pleased to hear that you discovered many interesting insights and were able to adjust your diet based on your results. Helping our customers make informed lifestyle choices is exactly what we aim to achieve.

Best regards,
GenePlanet

Rated 5 out of 5 stars

Perfect

Results came sooner than expected. I am very pleased with communication, fast work and excellent service.

30 December 2025
GenePlanet logo

Reply from GenePlanet

Dear Barbora,

Thank you for your wonderful review! We’re delighted the results arrived sooner than expected and that you were pleased with our service. We really appreciate your support.

Best,
GenePlanet

Rated 5 out of 5 stars

quick results

everything was great. it would be great if the test could be made even at 9 weeks of pregnancy.

2 January 2026
GenePlanet logo

Reply from GenePlanet

Dear Vedrana,

Thank you for your review! We’re happy to hear everything went smoothly.

Best,
GenePlanet

Rated 5 out of 5 stars

Interesting informations

I am satisfied with the test results, interesting informations.

30 December 2025
GenePlanet logo

Reply from GenePlanet

Dear Mirka,

Thank you for your review! We’re glad you’re satisfied with the results.

Best,
GenePlanet

Rated 5 out of 5 stars

Quick results and you know that…

Quick results and you know that everything is fine with baby.

29 December 2025
GenePlanet logo

Reply from GenePlanet

Dear Maja,

Thank you for your review! We’re glad you received quick results and, most importantly, reassuring information about your baby. Thank you for choosing us.

Best,
GenePlanet

Rated 5 out of 5 stars

Great experience.

Easy and quick.

25 December 2025
GenePlanet logo

Reply from GenePlanet

Dear Nika,

Thank you for your review! We’re happy to hear you had a great experience and found the process easy and quick.

Best,
GenePlanet

Rated 3 out of 5 stars

Not geting results directly, you depend on the speed of your doctor

The fact that I had to call for my results, and ask for them being sent to me. You depend on the speed of your gyn, and you do not get results automaticaly from Geneplanet if you don’t ask, call or write e-mails.

19 December 2025
GenePlanet logo

Reply from GenePlanet

Dear Tamm,

Thank you for your feedback.

We understand how waiting for results can be frustrating. For medical genetic tests, results are first reviewed by the attending doctor to ensure they are interpreted correctly and responsibly. This process is designed to support your safety and understanding.

If there are any delays or questions, our support team is always available to assist and help coordinate communication.

Best,
GenePlanet

Rated 1 out of 5 stars

Don't spend your money

No. I got only "Physical traits" things, nothing about my ancestry.
I have a window "Want your results to be more precise?" After short questionnaire I got "Something went wrong" error every single time.

I'm not sure I'd want to know what "Asparagus odor detection", "Mosquito bite itchiness" or "Index vs. ring finger length ratio" and other crap for that kind of money.

17 December 2025
Unprompted review
GenePlanet logo

Reply from GenePlanet

Dear Angelina,

Thank you for your detailed feedback.

We’re sorry to hear that the results and features did not meet your expectations and that you experienced technical issues with the questionnaire. This is not the experience we want our customers to have. Our team would be happy to look into the error and clarify the scope of the report you received, so please feel free to contact our customer support so we can assist you further.

Best,
GenePlanet

Rated 5 out of 5 stars
GenePlanet logo

Reply from GenePlanet

Dear Daniela,

Thank you for your feedback.

We’re pleased to hear that you liked our app!

We appreciate you sharing your experience.

Best,
GenePlanet

Rated 2 out of 5 stars

Raw gene data not available

Raw gene data not available, contact us button on homepage (logged in, Help centre) does not work. Pdf export does not contain all relevant information, application does not work offline.

9 December 2025
GenePlanet logo

Reply from GenePlanet

Dear Gabor,

Thank you for your feedback.

We’re sorry for the inconvenience you experienced. Raw gene data is available, and our support team will be happy to help you with accessing it. Please contact us at support.en@geneplanet.com, where our team will assist you further.

We also appreciate your comments regarding the contact button and application functionality and will pass them on to our technical team.

Best,
GenePlanet

Rated 5 out of 5 stars

everything fine

quick results

11 December 2025
GenePlanet logo

Reply from GenePlanet

Dear Tina,

Thank you for your feedback.

We’re glad to hear that everything went well and that you received your results quickly. We appreciate you taking the time to share your experience.

Best,
GenePlanet

Rated 5 out of 5 stars

Great

Everything is great

10 December 2025
GenePlanet logo

Reply from GenePlanet

Dear Katarina,

Thank you for your feedback. We’re happy to hear that everything went well and that your experience met your expectations.

Best,
GenePlanet

Rated 5 out of 5 stars
GenePlanet logo

Reply from GenePlanet

Dear Mateja,

Thank you for your feedback.

We’re glad to hear that everything went well and that you received your results quickly. We appreciate you taking the time to share your experience.

Best,
GenePlanet

Rated 5 out of 5 stars

My experience was great

My experience was great. Thank you for letting me relax, at least a bit, knowing my baby is healthy

29 November 2025
GenePlanet logo

Reply from GenePlanet

Dear Dea,

Thank you for your kind words.

We’re very glad to hear that the test helped give you peace of mind during such an important time. We wish you all the best for the rest of your pregnancy.

Best,
GenePlanet

Rated 5 out of 5 stars

Organization

The whole organization of the process was easy.

28 November 2025
GenePlanet logo

Reply from GenePlanet

Dear Marija,

Thank you for your feedback.

We’re glad to hear that you found the process easy and smooth. We appreciate you taking the time to share your experience.

Best,
GenePlanet

Rated 5 out of 5 stars

Very good informations for every person.

Interesting, greatfull, usefull, inspirating

26 November 2025
GenePlanet logo

Reply from GenePlanet

Dear Petra,

Thank you for your kind feedback.

We’re pleased to hear that you found the information useful.

We truly appreciate you sharing your experience.

Best,
GenePlanet

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