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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very satisfied with my recent interaction with Genealogy.com. It was a dispute over being billed $200 for a two year subscription...that I never remembered signing up for. Their records showed i... See more
Company replied
I was able. To find some information but needed assistance to further my search. I called GenealogyBank, the representative was so attentive to my questions.Tried her best to help me out.Stayed on th... See more
Company replied
Karen was very friendly ,very helpful and she was very patient when I had issues (my error) in trying to login. She made sure to know that if I had any questions I could call and that someone would b... See more
Company replied
Company details
Written by the company
GenealogyBank.com is one of the largest online newspaper archives for family history research with over 2 billion names from 1600s to present day. Search free.
Contact info
United States
- www.genealogybank.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mindy
Mindy, took time to explain several questions I had. I have been a happy customer for many years.
27 February 2026
Reply from GenealogyBank
Thank you for taking the time to share your feedback!
Your representative
Your representative, Renee, was great. She was clearly spoken, efficient, and friendly.
26 February 2026
Reply from GenealogyBank
We are so grateful that you shared your experience!
great customer service agent
great customer service agent, fixed my problens, very friendly.
22 February 2026
Reply from GenealogyBank
Thank you for your feedback!
In my 12 years with GenealogyBank they…
In my 12 years with GenealogyBank they have always been helpful, and that's why I have always recommended others in my genealogy group and historical society group to do join and do their research.
22 February 2026
Reply from GenealogyBank
Thank you for your loyalty. We appreciate you very much!
Associate was Professional & Knowledgeable
Associate was professional and knowledgeable.
21 February 2026
Reply from GenealogyBank
Thank you for sharing your experience with others!
Very good resource to use
Very helpful, friendly and patient with my questions. I was able to get the information I needed.
20 February 2026
Reply from GenealogyBank
Thank you for taking the time to share your experience! We love helping people!
Reply from GenealogyBank
Thank you for your feedback
Reply from GenealogyBank
Thanks for sharing!
Extremely happy
Extremely happy with then service I received! Should I have questions or need help again, I hope I’m connected to Marilyn.
14 February 2026
Reply from GenealogyBank
Marilyn is amazing! Thank you for mentioning her. We really appreciate it!
Reply from GenealogyBank
Thank you for your kind words!
The product wasn’t what I expected it…
The product wasn’t what I expected it would be and they offered a refund that processed without a hitch.
I was asked if I wanted to edit my review after seeing how their team responded.
I’m good with what I wrote, it wasn’t what I expected the product to be so I fixed the spelling error I noticed I made, again without a hitch. Great job! Thanks for the opportunity again.
9 February 2026
Reply from GenealogyBank
Even when the site is not a great fit, we want to help. I'm glad the process was easy for you.
The site is easy to use.
The site is easy to use and has some articles that other newspaper sites don't have.
2 February 2026
Reply from GenealogyBank
Thank you for sharing!
Karen was very patient in answering my…
Karen was very patient in answering my questions (notice that is plural). She helped me understand and make a decision on how to proceed. It was so less stressful to have a real person to talk with, one who is trying to help me out. Big thank you to Karen.
4 February 2026
Reply from GenealogyBank
Thank you for sharing this great feedback. We appreciate it!
Just to be clear
Just to be clear. This transaction was a cancellation of an inadvertent renewal. Your CSR‘s were great to work with, and the refund was promptly applied with understanding.
Thanks again for your prompt consideration and action.
3 February 2026
Reply from GenealogyBank
Thank you for sharing your experience!
GenealogyBank service
A customer service person responded quickly and handled my question professionally.
30 January 2026
Reply from GenealogyBank
Thanks for your feedback!
Fast response each time and issues that…
Fast response each time and issues that needed to be resolved were done so quickly by your staff.
25 January 2026
Reply from GenealogyBank
Thank you! We know your time is valuable, so we do our best to reply quickly.
Mindy was terrific
Mindy was terrific. - she helped me get signed up for the best places to help me do my reseach.
Thank you, Mindy!
-YOU'RE THE BEST!
24 January 2026
Reply from GenealogyBank
We really appreciate this and will recognize Mindy for her great work!
great customer service
14 January 2026
Reply from GenealogyBank
Thank you! Good service is a priority for us.
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