Karen was very friendly ,very helpful and she was very patient when I had issues (my error) in trying to login. She made sure to know that if I had any questions I could call and that someone would b... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
How did this scenario happen? Why is it necessary to compliment people for doing EXACTLY what their job description describes as their job? I am the first one to compliment someone when they go abov... See more
Company replied
On my prior renewal, I was told that if I cancelled auto renewal, the price would go up on the next renewal, so I kept it on. Then when it renewed automatically this time at twice the rice I was not... See more
Company replied
I was able. To find some information but needed assistance to further my search. I called GenealogyBank, the representative was so attentive to my questions.Tried her best to help me out.Stayed on th... See more
Company replied
Company details
Written by the company
GenealogyBank.com is one of the largest online newspaper archives for family history research with over 2 billion names from 1600s to present day. Search free.
Contact info
United States
- www.genealogybank.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loved working with genealogy bank
Loved working with genealogy bank, just did not use enough to warrant renewal due to change in finances.
27 April 2026
Reply from GenealogyBank
Thank you for your kind words! If you need us again, we will be here!
You have outstanding employees
You have outstanding employees. Everyone with whom I spoke was knowledgeable, personable and professional.
5 April 2026
Reply from GenealogyBank
Thank you for sharing this! We love helping our customers!
Closed due to fraud
Unfortunately, my card had been closed due to fraud. So, when my renewal came up, it was refused as I didn't have a new card on file. I called and spoke with one of your employees and she fixed everything and even offered me a promotion that was currently running. She was friendly, informative and helpful.
4 April 2026
Reply from GenealogyBank
Thank you for sharing! We're glad to hear the experience was easy for you.
Personal attention to my needs
Personal attention to my needs. Immediately took care of my problems. Very polite and courteous.
5 April 2026
Reply from GenealogyBank
Thanks for your feedback!
Unsatisfactory purchase experience.
I did not renew my previous subscription due to high cost for the use I get out of it. Then I did re-purchase due to special price offered in email. With that link, I was offered a two-year rate which also included one free month. After filling in payment info, no actual receipt was shown with any extra charges. My payment was accepted. No receipt came, even though the page said there would be. When checking my account, it showed only 24 months subscription - NOT 25. It also showed a higher cost than had been listed. Subsequent Chat and email accomplished getting the "free" month and an explanation that tax had been added - and an actual receipt. Should NOT have had to complain to get all that.
31 March 2026
Reply from GenealogyBank
You're correct. This all should have been automated for you and we've passed your feedback along to the marketing team to check the link. We are glad that our team was able to resolve it for you.
Reply from GenealogyBank
Thank you for your review!
Reply from GenealogyBank
Thanks! We appreciate your feedback!
Great customer service!
Dealing with a real human being (even though through email) was wonderful and fast. And this is in my opinion the best resource for my genealogy research.
26 March 2026
Reply from GenealogyBank
Thank you! We appreciate you posting your feedback for others to see!
Nothing new on your site
Nothing new on your site. Anything could be found with plain Google searches, and much faster.
24 March 2026
Reply from GenealogyBank
We are sorry this was your experience. Over 95% of our content is unique to our site and can't be found elsewhere.
Serious in regarding the way to do business
GenealogyBank works seriously
-promptly answered my emsil
-immediately acted to solve the subject
They understand the real value of any company is the client that can trust them.
24 March 2026
Reply from GenealogyBank
Thank you for sharing! We love helping customers quickly!
Prompt and courteous service! 🙂
The person I dealt with, Mindy, addressed my questions promptly and went the extra mile to help me find the San Francisco Chronicle edition I was seeking.
16 March 2026
Reply from GenealogyBank
Thank you for sharing your experience!
My family lived in small towns and your…
My family lived in small towns and your site does not have small town newspapers
7 March 2026
Reply from GenealogyBank
We are sorry to hear that we don't have the publications you need at this time. We are always adding new content, so please check back!
Reply from GenealogyBank
Thank you for your feedback!
Great Customer Service
Great customer Service Agent (site specialist, Marilyn - she made you look good. Very helpful
5 March 2026
Reply from GenealogyBank
Thank you for your comments! We love our support team!
Reply from GenealogyBank
Thanks for posting about your experience!
These people are dream to work with
These people are dream to work with. They respond right away to any questions or concerns. They listen well and resolved my issue within minutes. I would highly recommend them for any of your search help.
27 February 2026
Reply from GenealogyBank
Thank you for sharing! The team will be thrilled to see this comment!
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