Karen was very friendly ,very helpful and she was very patient when I had issues (my error) in trying to login. She made sure to know that if I had any questions I could call and that someone would b... See more
Company replied
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Review summary
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Reviews shaping this summary
How did this scenario happen? Why is it necessary to compliment people for doing EXACTLY what their job description describes as their job? I am the first one to compliment someone when they go abov... See more
Company replied
On my prior renewal, I was told that if I cancelled auto renewal, the price would go up on the next renewal, so I kept it on. Then when it renewed automatically this time at twice the rice I was not... See more
Company replied
I was able. To find some information but needed assistance to further my search. I called GenealogyBank, the representative was so attentive to my questions.Tried her best to help me out.Stayed on th... See more
Company replied
Company details
Written by the company
GenealogyBank.com is one of the largest online newspaper archives for family history research with over 2 billion names from 1600s to present day. Search free.
Contact info
United States
- www.genealogybank.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service
Customer service is great and fast. The world needs more nice people working customer service.
1 June 2026
Reply from GenealogyBank
Thank you! We love taking care of our great customers. We appreciate you posting this!
My refund was expedited very quickly
My refund was expedited very quickly, for which I am most grateful....
29 May 2026
Reply from GenealogyBank
Thanks for sharing!
Reply from GenealogyBank
Thanks for the wonderful feedback!
Reply from GenealogyBank
Thank you for your feedback! We appreciate it!
Having a real person to speak with
Having a real person to speak with. Follow up is extremely important to me. GB is great at following up. Helpful hints are good too!
24 May 2026
Reply from GenealogyBank
Thanks so much for sharing this!
AI commercial slop.
22 May 2026
Unprompted review
Reply from GenealogyBank
We'd love to know more about what you're referring to
Melony was great to work with
Melony was great to work with. She found me a better deal when I was renewing.
22 May 2026
Reply from GenealogyBank
Thanks for providing this feedback!
Limitation of data
Although there were a few articles related to my family in their data base, the time spans for the various newspapers did not cover enough of our lifetime periods to justify me continuing to subscribe. They were nice enough to give me a full refund after I accessed the site for only a few days.
21 May 2026
Reply from GenealogyBank
We want it to be a good fit, so we make cancelling easy. We're sorry that we didn't have what you needed, but check back because we are always adding new content.
Positive Experience
Thanks to the advice from the staff, I had a very positive experience with GenealogyBank.
22 May 2026
Reply from GenealogyBank
Thank you! We want every experience with our team to be a positive one.
positive customer experience
The very pleasant woman, who i spoke with on the phone, provided me with several insights into
GenealogyBank's resources and helpful videos to improve my user experiences. She kept me as a subscriber.
20 May 2026
Reply from GenealogyBank
Thanks for sharing your experience! We're happy to help.
Reply from GenealogyBank
We would love to know more about this. Our numbers have not changed in 20 years. Please write support@genealogybank.com with details.
I am very happy with the quick response…
I am very happy with the quick response of Genealogy Bank. Genealogy values its customers
15 May 2026
Reply from GenealogyBank
We do value our customers! Thanks for sharing this!
The staff are friendly and…
The staff are friendly and knowledgeable. They will strive to give the best customer service possible to help users get the most out of their website.
9 May 2026
Reply from GenealogyBank
Thank you for your feedback!
Super customer service
Super customer service - I had a problem with a previously canceled subscription being auto-renewed without my approval. I notified GB, showed them the bank charge and the email from GB for the previous cancellation. GB immediately provided a refund and cancelled the new subscription. Very quick response.
7 May 2026
Reply from GenealogyBank
Thanks for sharing!
Love GenealogyBank
I love the customer service and the newspapers provided by GenealogyBank!
6 May 2026
Reply from GenealogyBank
We appreciate your feedback!
Marilyn is a very good technician
Marilyn is a very good technician, thoroughly familiar with your software. The issue was with my computer, not your software. We had to go through several trials to isolate the issue. She was patient with me. The problem is fixed now.
28 April 2026
Reply from GenealogyBank
I'm so glad that you got Marilyn to help you! She is indeed one of our best. Thank you so much for posting this!
Customer service was excellent
Customer service was excellent. Karen did a great job. Thank you.
3 May 2026
Reply from GenealogyBank
Thanks for your feedback!
What made my experience great was the…
What made my experience great was the person that I was speaking to and her name was Marilyn she was very attentive and very caring which I really appreciate it. The service was excellent and they had exactly what I needed which I am very grateful. Thank you genealogy bank for all your help.
2 May 2026
Reply from GenealogyBank
Thank you for sharing your experience with Marilyn. We think she's pretty great, too!
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