I have been a casual customer for many years whether buying gifts for my family or myself. For many years I have collected Rocks & Fossils and my husband has bought me various gemstone pendants when... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was a re-order of the fantastic Visage makeup product, Stayset Colour Correcting Loose Powder, which I have used for many years since it launched. I'm not big into makeup so use it on bare skin,... See more
Company replied
It's not just one thing Gemporia do well. It's many things. To be honest, you get that one on one service, they go far beyond most places to answer queries, from the authentication of the gemstones, t... See more
Company replied
Amazing products at affordable prices, recently bought SGL certified argyle champagne diamond ring for my niece. Whoever thought I could afford such stunning items. BUT The customer service is outst... See more
Company replied
Company details
About GEMPORIA
Written by the company
About Us
Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.
Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.
As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.
Our Mission
In the beginning, there were gemstones, and these gemstones became our family’s world...
At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.
Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.
Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.
Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.
As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.
Our Mission
In the beginning, there were gemstones, and these gemstones became our family’s world...
At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.
Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.
Contact info
United Kingdom
- www.gemporia.com
4.6
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is a good company to deal with
4 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Gemporia is quality…
Gemporia has always been great quality gems with fast and friendly service at fab prices
28 July 2026
Reply from GEMPORIA
Hi Deborah,
Thank you for your review.
We’re so pleased to hear that you’ve been happy with the quality of our gemstones, our service, and our prices. It’s wonderful to know that you’ve had such a positive experience shopping with us.
We truly appreciate your continued support and hope you enjoy many more beautiful pieces from us in the future.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Poor quality
Purchased a diamond bracelet, ok it was a year ago, BUT it has broken 3 times now, so disappointed, the security clasp is constantly unlatching
3 August 2026
Unprompted review
Reply from GEMPORIA
Hi Corinne,
Thank you for your review.
We’re very sorry to hear that your diamond bracelet has broken multiple times and that the security clasp keeps coming undone. We completely understand how disappointing this must be.
We would appreciate the opportunity to look into this further and see how we can help. Please get in touch with our customer service team on 0800 330 8000, and they’ll be happy to discuss this with you and explore any available options.
We're sorry for any inconvenience caused.
Kind regards,
Gemporia
I always feel very secure shopping with…
I always feel very secure shopping with Gemporia. Not living in the UK it did not feel that way to start with but the service is great and shipping as prompt as it can be for half way around the planet.
23 July 2026
Reply from GEMPORIA
Hi,
Thank you for your review.
We’re so pleased to hear that you feel secure shopping with us and that you’ve been happy with our service and delivery, even from overseas. We understand that ordering internationally can feel uncertain at first, so it’s wonderful to know we’ve been able to provide you with a reliable experience.
We truly appreciate your support and hope you continue to enjoy your jewellery and future purchases with us.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Good service and large varied goods
24 July 2026
Reply from GEMPORIA
Hi Susan,
Thank you for your review.
We’re so pleased to hear that you’re happy with our service and the wide variety of products we have available. We appreciate your support and hope you continue to enjoy shopping with us in the future.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia.
GOOD CHOICE OF QUALITY ITEMSdelivery & items were well…
Prompt delivery & items were well packaged. Good quality products.
24 July 2026
Reply from GEMPORIA
Hi Judith,
Thank you for your review.
We’re so pleased to hear that you were happy with the prompt delivery, packaging, and quality of your purchases. We truly appreciate your support and are delighted to know your experience with us has been a positive one.
We hope you continue to enjoy your jewellery, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
The jewellery is outstanding
The jewellery is outstanding, excellent quality and service. Just live genuine gem stones, just love new earrings. Can't wait for the delivery.
Staff are absolutely amazing.
What you seen is what you get, beautiful jewellery. Excellent
29 July 2026
Reply from GEMPORIA
Hi Barbara,
Thank you for your review.
We’re so pleased to hear that you’re delighted with the quality of our jewellery, our genuine gemstones, and the service provided by our team. It’s wonderful to know that you’re excited about your new earrings and enjoy shopping with us.
We truly appreciate your kind words and continued support. We hope you love your new purchase and continue to enjoy discovering beautiful jewellery with us.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Gemporia is the best way to go for…
Gemporia is the best way to go for genuine gemstones....they never disssapoint.
23 July 2026
Reply from GEMPORIA
Hi Karen,
Thank you for your review.
We’re so pleased to hear that you’re happy with the quality and authenticity of our gemstones. It’s wonderful to know that we continue to meet your expectations and provide pieces that you love.
We truly appreciate your support and hope you continue to enjoy discovering beautiful gemstones with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Always nice and lovely to talk to
29 July 2026
Reply from GEMPORIA
Hi,
Thank you for your review.
We’re so pleased to hear that you’ve always found our team lovely and helpful to talk to. Providing friendly and supportive customer service is very important to us, and we truly appreciate your kind words.
Thank you for your continued support, and we hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Products are always as described and…
Products are always as described and high quality. Speedy delivery.
30 July 2026
Reply from GEMPORIA
Hi,
Thank you for your review.
We’re so pleased to hear that you’re happy with the quality of our products and that they arrive as described. We’re also delighted to know that you’ve enjoyed our speedy delivery service.
Your support means a lot to us, and we hope you continue to enjoy shopping with us in the future.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Jewellery and kimbie
I have been buying jewellery and kimbie products for the last few years and would not buy them from anywhere else now. The staff at gemporia are really helpful, the jewellery are exquisite and the kimbie products are really amazing. The prices are so affordable. Thank you gemporia for all that i have
24 July 2026
Reply from GEMPORIA
Hi Amanda,
Thank you for your review.
We’re so pleased to hear that you’ve been enjoying your jewellery and Kimbie products over the years. It’s wonderful to know that you’re happy with the quality of our products, our prices, and the support provided by our team.
We truly appreciate your continued support and kind words. Thank you for being such a valued part of the Gemporia family, and we hope you continue to enjoy your purchases for many years to come.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
I was very happy with the quick…
I was very happy with the quick delivery. The beautiful jewellery, however, I was a little confused about why I got charged delivery on both orders even though they were only a couple of hours apart but on the same day. I have purchased many things and very happy with most. I did have a return go missing which has cust me about $550.00. Which is not at all pleasant.
29 July 2026
Reply from GEMPORIA
Hi Gayle,
Thank you for your review.
We’re so pleased to hear that you were happy with the quick delivery and the beautiful jewellery you received. We truly appreciate your continued support as a valued customer.
We’re sorry to hear about the concerns regarding the delivery charges on separate orders and that you experienced an issue with a return going missing. We understand how frustrating this must have been. We appreciate you sharing this feedback, and we will pass your comments on to the relevant teams for review.
If there’s anything further we can assist you with regarding your missing return or any other concerns, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
…A BIG THANK YOU !!!
When i started collecting coloured gemstones aroud 10 years ago, (from gem collector,) i never considered to buy jade or pearls.Because of the informative and educational shows Ðave presents,rest assured,i have amassed a good entry level collection.I say to anyone who is contemplating on making their first acquisition,you will be looked after by all the team at Gemporia.And consider this ... Where on earth can you buy jewellery under close up magnification (that's confidence in your product!),under different light source demonstrations,country and mine origins,ethically sourced,guest mine owners,experts,market trends,heads up,legacy material (no longer mined,heirloom,exclusive.)Don't forget split pay,the apps and free customer service (very helpful and friendly,easy to talk to.)To top it all,an authenticity card accompanies each purchase,whether it is a £1 or £1000 plus item.And One postage and package all day,no matter how many items you buy.Nobody else comes near this,all from the comfort of your home.A MASSIVE thank you to Steve Bennett that opened my eyes to a world of beautiful and fascinating gemstones,made available to each and everyone.Buy with confidence,your hardest choice will be how many of each item do you want ? because anyone looking for wearable jewellery or loose gemstones,the quality and price are amazing,this is why i have been shopping with Gemporia for so long.Gosh !
i am writing this,i couldn't say "returning customer" This is because you become part of a fraternity of people who do not feel the pressure of finding a high street jeweller,making an uninformed purchase,no origin? unethically sourced? synthetic or natural,treated?not certificated? Gemporia takes away all of the hassle and makes shopping simple,safe and enjoyable.
30 July 2026
Reply from GEMPORIA
Hi Lee,
Thank you for taking the time to share your feedback.
We’re so pleased to hear how much you value our shows, gemstone education, and the service we provide. It’s wonderful to know that you’ve enjoyed building your collection with us over the years and feel confident in the information and support we offer.
If there is anything we can assist with or if you have any concerns you would like to discuss, please don’t hesitate to contact us on 0800 330 8000.
Thank you again for your continued support, and we hope you continue to enjoy your gemstone journey with us.
Kind regards,
Gemporia
My crystal order from Gemporia
My order from gemporia came very quickly. I must say if I could give my order 20 stars thats what would give. Everything inside my parcel is beautiful from the Rose and Amythyst crystals to the little suprise gifts inside was a treat. The customer agent was so pleasant when I spoke to placecmy order Thank you
29 July 2026
Reply from GEMPORIA
Hi Marie,
Thank you for your review.
We’re so pleased to hear that you were delighted with your order and enjoyed the beautiful rose and amethyst crystals, along with the surprise gifts included in your parcel. It’s wonderful to know that our team also provided a pleasant experience when placing your order.
We truly appreciate your kind words and support, and we hope you continue to enjoy your treasures. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Reply from GEMPORIA
Hi Lynda,
Thank you for your review.
We're so pleased to hear that you found our team helpful and friendly. Providing excellent customer service is very important to us, and we truly appreciate your kind words.
Thank you for your support, and we hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Reply from GEMPORIA
Hi Patricia,
Thank you for your review.
We're so pleased to hear that you're delighted with your emerald ring. It's wonderful to know that it has met your expectations and that you're so happy with your purchase.
Thank you for your support, and we hope you continue to enjoy wearing your ring. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Easy ordering, prompt delivery, well packaged
This was a re-order of the fantastic Visage makeup product, Stayset Colour Correcting Loose Powder, which I have used for many years since it launched. I'm not big into makeup so use it on bare skin, the mattifying, blurring effect is awsome. Many other brands produce their version of this item, but this is still the best on the planet.
29 July 2026
Reply from GEMPORIA
Hi,
Thank you for your review.
We're delighted to hear that you've been enjoying our Visage Stayset Colour Correcting Loose Powder for so many years. It's fantastic to know that you love its mattifying and blurring effect and that it continues to be your favourite!
We truly appreciate your continued loyalty and support. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Reply from GEMPORIA
Hi Victoria,
Thank you for your review.
We're so pleased to hear that you love our beautiful jewellery. Your kind words and continued support mean a lot to us.
We hope you continue to enjoy shopping with us, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
When anyone connects with a gemstone it's sensational...
Gemporia is beyond 5 stars along with it's partnership with Jewellery Maker (JM) and with it's jewellery industry relationships. Gemporia are an invaluable gemstone expertise company within the jewellery industry.
The experienced Gemologists Steve Bennett (founder of Gemporia), Jake Thompson, Gem Specialists Dave Troth, Toby Cavill, Cherry Cavill and Kieran Glen, the teams along with presenters on Gemporia and JM are remarkable to sourcing beautiful genuine unique and rare quality gemstones at reasonable prices. Gemporia has an amazing customer service that are polite and helpful.
Always informative about what is happening with the gem market. The most important thing I feel about Gemporia and it's partnership with JM is that it gives opportunities to own and work with gemstones that, otherwise normally be read about, seen in museums, auctions, high end jewellers, Jewellery exhibitions and events.
However, when anyone connects with a specific gemstone the feeling is sensational. For me it's Jades and Jadeite an artist gemstone that is very much here and now. A gemstone that has history, beauty and carving artistry to tell meaningful folklore stories. I love designing and making pieces with Jades as it challenges and allows my artist create skills to work with it. I am working on my collection whilst I'm sorting out something else equally important to me and I will be looking into Jadeite going forward.
I am endeavour grateful and respect to amazing Dave Troth and his efforts over the six years so far to presenting to us Jade and Jadeite opportunites and through a difficult challenging period decided to obtain borrowed funds to partnership with a Jade house in China to setting up his own business DHJ. Also to continue the Jade journey on Gemporia. I have purchased DHJ Type A Aqua Myanmar Jadeite rounds necklace and a pendants, that are near Icy texture quality that have a blueness colour to them, a rarity in Myanmar Jadeite. I simply adore this extremely rare, unique and unusual Jadeite colour than all the other Jadeite colours. I will be re-designing Type A Aqua Jadeite pieces with other gemstones. I would definitely recommend items, Myanmar DHJ Type A Aqua Jadeite carved pendant (IWDN46) and also Gemporia - JIGP40 Pure Water Apple Green Jadeite pendant necklace that has a blueness to it. I am sincerely grateful and thankful to Gemporia, JM, Dave Troth and his partnership with his Jade house xx
28 July 2026
Reply from GEMPORIA
Hi Satveer,
Thank you for your wonderful review.
We’re grateful for your kind words and continued support of Gemporia and JewelleryMaker. It’s fantastic to hear how much you value our gemstone expertise, the variety of unique pieces we offer, and the passion our teams have for sharing the beauty and stories behind gemstones.
We’re especially pleased to know that your love for jade and jadeite has grown through your experiences with us. We’ll be sure to share your lovely feedback with Dave and the team.
Thank you again for being part of the Gemporia family, and we hope you continue to enjoy your beautiful gemstone creations.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
The amber bracelet was not as heavy as…
The amber bracelet was not as heavy as it looked on the screen so I was alittle disappointed . I suppose you are cutting g down on silver.
28 July 2026
Reply from GEMPORIA
Hi Patricia,
Thank you for your review.
We're sorry to hear that the amber bracelet wasn't as substantial as you were expecting. We always aim to do our best to showcase every piece accurately on screen, however we understand that items can sometimes appear different in person.
Please be assured that your feedback regarding the weight and silver content has been noted. If the bracelet isn't quite right for you, you're welcome to return it within 30 days for a full refund.
We're sorry for any disappointment caused, and if there's anything else we can assist you with, please don't hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.