GEMPORIA Reviews 

20,047
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,913 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable prices and the wide selection of beautiful jewellery and unique gifts available. Consumers also appreciate the prompt delivery service, noting that purchases consistently arrive safely and appropriately packaged. Some reviewers were not happy with items that failed to match expectations or differed from the television presentations. A few other people also felt that certain products suffered from poor craftsmanship, such as broken clasps or disappointing stone colors. Others mentioned occasional issues regarding minor packaging flaws or disappointment with specific skincare items causing irritation.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fabulous array of items,... See more

Quality

Consumers find quality to be a major highlight, frequently praising the beautiful and impressive jewellery.... See more

Price

Reviewers highlight positive aspects of price, noting that items are extremely well priced and affordable for... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt and fast shipping... See more

Service

Reviewers express high satisfaction and delight with the service, highlighting a consistent and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a casual customer for many years whether buying gifts for my family or myself. For many years I have collected Rocks & Fossils and my husband has bought me various gemstone pendants when... See more

Company replied

Rated 5 out of 5 stars

This was a re-order of the fantastic Visage makeup product, Stayset Colour Correcting Loose Powder, which I have used for many years since it launched. I'm not big into makeup so use it on bare skin,... See more

Company replied

Rated 5 out of 5 stars

It's not just one thing Gemporia do well. It's many things. To be honest, you get that one on one service, they go far beyond most places to answer queries, from the authentication of the gemstones, t... See more

Company replied

Rated 5 out of 5 stars

Amazing products at affordable prices, recently bought SGL certified argyle champagne diamond ring for my niece. Whoever thought I could afford such stunning items. BUT The customer service is outst... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler

About GEMPORIA

Written by the company

About Us

Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.

Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.

As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.

Our Mission

In the beginning, there were gemstones, and these gemstones became our family’s world...

At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.

Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(20,047)

1,880 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful emerald ring very pleased…

Beautiful emerald ring very pleased with it indeeb

22 July 2026
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Reply from GEMPORIA

Hi Patricia,

Thank you for your review.

We're so pleased to hear that you're delighted with your emerald ring. It's wonderful to know that it has met your expectations and that you're so happy with your purchase.

Thank you for your support, and we hope you continue to enjoy wearing your ring. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Easy ordering, prompt delivery, well packaged

This was a re-order of the fantastic Visage makeup product, Stayset Colour Correcting Loose Powder, which I have used for many years since it launched. I'm not big into makeup so use it on bare skin, the mattifying, blurring effect is awsome. Many other brands produce their version of this item, but this is still the best on the planet.

29 July 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We're delighted to hear that you've been enjoying our Visage Stayset Colour Correcting Loose Powder for so many years. It's fantastic to know that you love its mattifying and blurring effect and that it continues to be your favourite!

We truly appreciate your continued loyalty and support. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Beautiful items

Beautiful items. Love Gemporia.

18 July 2026
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Reply from GEMPORIA

Hi Victoria,

Thank you for your review.

We're so pleased to hear that you love our beautiful jewellery. Your kind words and continued support mean a lot to us.

We hope you continue to enjoy shopping with us, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

When anyone connects with a gemstone it's sensational...

Gemporia is beyond 5 stars along with it's partnership with Jewellery Maker (JM) and with it's jewellery industry relationships. Gemporia are an invaluable gemstone expertise company within the jewellery industry.
The experienced Gemologists Steve Bennett (founder of Gemporia), Jake Thompson, Gem Specialists Dave Troth, Toby Cavill, Cherry Cavill and Kieran Glen, the teams along with presenters on Gemporia and JM are remarkable to sourcing beautiful genuine unique and rare quality gemstones at reasonable prices. Gemporia has an amazing customer service that are polite and helpful.
Always informative about what is happening with the gem market. The most important thing I feel about Gemporia and it's partnership with JM is that it gives opportunities to own and work with gemstones that, otherwise normally be read about, seen in museums, auctions, high end jewellers, Jewellery exhibitions and events.
However, when anyone connects with a specific gemstone the feeling is sensational. For me it's Jades and Jadeite an artist gemstone that is very much here and now. A gemstone that has history, beauty and carving artistry to tell meaningful folklore stories. I love designing and making pieces with Jades as it challenges and allows my artist create skills to work with it. I am working on my collection whilst I'm sorting out something else equally important to me and I will be looking into Jadeite going forward.
I am endeavour grateful and respect to amazing Dave Troth and his efforts over the six years so far to presenting to us Jade and Jadeite opportunites and through a difficult challenging period decided to obtain borrowed funds to partnership with a Jade house in China to setting up his own business DHJ. Also to continue the Jade journey on Gemporia. I have purchased DHJ Type A Aqua Myanmar Jadeite rounds necklace and a pendants, that are near Icy texture quality that have a blueness colour to them, a rarity in Myanmar Jadeite. I simply adore this extremely rare, unique and unusual Jadeite colour than all the other Jadeite colours. I will be re-designing Type A Aqua Jadeite pieces with other gemstones. I would definitely recommend items, Myanmar DHJ Type A Aqua Jadeite carved pendant (IWDN46) and also Gemporia - JIGP40 Pure Water Apple Green Jadeite pendant necklace that has a blueness to it. I am sincerely grateful and thankful to Gemporia, JM, Dave Troth and his partnership with his Jade house xx

28 July 2026
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Reply from GEMPORIA

Hi Satveer,

Thank you for your wonderful review.

We’re grateful for your kind words and continued support of Gemporia and JewelleryMaker. It’s fantastic to hear how much you value our gemstone expertise, the variety of unique pieces we offer, and the passion our teams have for sharing the beauty and stories behind gemstones.

We’re especially pleased to know that your love for jade and jadeite has grown through your experiences with us. We’ll be sure to share your lovely feedback with Dave and the team.

Thank you again for being part of the Gemporia family, and we hope you continue to enjoy your beautiful gemstone creations.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 4 out of 5 stars

The amber bracelet was not as heavy as…

The amber bracelet was not as heavy as it looked on the screen so I was alittle disappointed . I suppose you are cutting g down on silver.

28 July 2026
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Reply from GEMPORIA

Hi Patricia,

Thank you for your review.

We're sorry to hear that the amber bracelet wasn't as substantial as you were expecting. We always aim to do our best to showcase every piece accurately on screen, however we understand that items can sometimes appear different in person.

Please be assured that your feedback regarding the weight and silver content has been noted. If the bracelet isn't quite right for you, you're welcome to return it within 30 days for a full refund.

We're sorry for any disappointment caused, and if there's anything else we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Fast delivery

Fast delivery, brilliant customer service and beautiful pieces at really good prices and quality

28 July 2026
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Reply from GEMPORIA

Hi Rose,

Thank you for your review.

We're so pleased to hear that you're happy with our fast delivery, customer service, and the quality and value of our jewellery. Your kind words and support mean a lot to us.

We hope you continue to enjoy your beautiful pieces, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Staff are really friendly and helpful

Staff are really friendly and helpful. Nothing is too much trouble and had a call back when an item I wanted came back in stock

29 July 2026
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Reply from GEMPORIA

Hi Deborah,

Thank you for your review.

We're delighted to hear that you found our team friendly and helpful. It's wonderful to know that arranging a call back when the item you wanted came back into stock helped make your shopping experience even better.

We truly appreciate your kind words and your support. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Authentic

You get what is advertised and shown.

22 July 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We’re delighted to hear that you received exactly what was advertised and shown. We always aim to present our jewellery as accurately as possible so our customers can shop with confidence.

We truly appreciate your support and hope you continue to enjoy your purchases. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars
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Reply from GEMPORIA

Hi Maria,

Thank you for your review.

We’re delighted to hear that you found the ordering process easy and that your order was delivered promptly. Providing a smooth shopping experience from start to finish is something we always strive for.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Good company to buy from

Good company to buy from and a refund if the item is not to your taste.
I have mentioned before that lately the amount of time given to descriptions of one item does become a bit tedious. I feel a brief summing up would be better. I know that many of your customers agree.

29 July 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We’re delighted to hear that you enjoy shopping with us and appreciate the reassurance of our 30-day money-back guarantee if an item isn’t quite right for you.

We also appreciate you taking the time to share your feedback about the length of our product presentations. Customer feedback is very valuable to us, and we will be sure to pass your comments on to the relevant team.

Thank you for your continued support. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Great Company

I have been a customer of Gemporia for many years and have always found them friendly and helpful and the products are always first class. I have learned so much about gemstones over the years. I feel that they are almost like family. x

28 July 2026
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Reply from GEMPORIA

Hi Patricia,

Thank you for your review.

We’re so pleased to hear that you’ve been a loyal customer for many years. It means a lot to know that you’ve always found our team friendly and helpful, that you’re happy with the quality of our jewellery, and that you’ve enjoyed learning more about gemstones along the way.

Thank you for your continued support and for being a part of the Gemporia family. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Lovely gems

I use this company a lot as I love the different gems. Friendly staff
Good prices for all budgets.

28 July 2026
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Reply from GEMPORIA

Hi Shirley,

Thank you for your review.

We’re delighted to hear that you enjoy our wide variety of gemstones and that you keep coming back to shop with us.

We truly appreciate your continued support and look forward to bringing you many more beautiful gemstone pieces. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Lovely amethyst ring I got for my girls…

Lovely amethyst ring I got for my girls birthday , delivered with all the box and extras , very good service

28 July 2026
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Reply from GEMPORIA

Hi Gary,

Thank you for your review.

We’re delighted to hear that the amethyst ring made such a lovely birthday gift for your daughter. It’s wonderful to know that you were pleased with the presentation, including the gift box and extras, and that you received such good service.

We truly appreciate your support and hope your daughter enjoys wearing her new ring. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

I have been a casual customer for many years

I have been a casual customer for many years whether buying gifts for my family or myself. For many years I have collected Rocks & Fossils and my husband has bought me various gemstone pendants when he has spotted & he knows I will like. Due to arthritis I now need larger size rings but still want a feminine look. Gemporia caters for me beautifully. Whether made with silver or gold, prices are affordable and their service exemplary. Their web-site is easy to negotiate and Delivery is fast. I also enjoy watching their auctions and special shows

28 July 2026
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Reply from GEMPORIA

Hi Caroline,

Thank you for your review.

We’re delighted to hear that you’ve been a valued customer for many years and that both you and your husband have found so many gemstone pieces to enjoy over that time.

It’s especially wonderful to know that our range of larger, feminine ring designs has helped you find jewellery that suits your needs, and that you’ve been pleased with our affordable prices, easy-to-use website, fast delivery, and customer service. We’re also so pleased that you enjoy watching our auctions and special showcases.

Thank you for your continued support. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Good value for money

Good value for money, arrived inn speedy time, staff always so helpful and polite

20 July 2026
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Reply from GEMPORIA

Hi Rosemary,

Thank you for your review.

We're so pleased to hear that you're happy with the value for money, that your order arrived quickly, and that you've found our team to be helpful and polite.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Happy with my purchases

Happy with my purchases

24 July 2026
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Reply from GEMPORIA

Hi Beverley,

Thank you for your review.

We’re so pleased to hear that you’re happy with your purchases. Your support means the world to us, and we hope you continue to enjoy shopping with us.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 1 out of 5 stars

Less packaging not zero packaging

I have opted for less packaging for my jewelry but I didn't expect my rings to be literally thrown together in a cardboard box that wasn't even sealed properly. I expected them to be wrapped up individually in paper or something. Very disappointed.

27 July 2026
Unprompted review
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Reply from GEMPORIA

Hi,

Thank you for your review.

We’re sorry to hear that your rings arrived in packaging that didn’t seem secure and sufficient. We can confirm that your feedback has been passed on to our warehouse team for review.

Thank you for bringing this to our attention. We truly appreciate your feedback as it helps us improve our services.

We’re sorry for any disappointment caused, and if there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Top quality services via phone calls…

Top quality services via phone calls during late hours and still managing to organise a last minute gift with good standards and customer support

15 July 2026
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Reply from GEMPORIA

Hi Ryan,

Thank you for your review.

We’re delighted to hear that our team was able to assist you. It’s wonderful to know that you received such helpful and professional service during your call, and we’ll be sure to pass your kind words on to the team.

Thank you for choosing us! If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 3 out of 5 stars

I am still waiting for jewelry ordered…

I am still waiting for jewelry ordered on the 14th July. Where is it?

22 July 2026
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Reply from GEMPORIA

Hi Frances,

Thank you for your review.

We’re sorry to hear that you’re still waiting for your order. We understand how frustrating it can be when an order takes longer than expected to arrive.

As we don’t have enough information from your review to look into this directly, please contact our customer service team with your order details so we can investigate the delay and provide an update for you.

Please don’t hesitate to contact us on 0800 330 8000, and we’ll be happy to assist.

Kind regards,
Gemporia

Rated 5 out of 5 stars

This is a great shopping outlet

This is a great shopping outlet. Friendly helpful staff. Great items. Well packaged. Quick delivery. 5*.

23 July 2026
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Reply from GEMPORIA

Hi Wenda,

Thank you for your review.

We’re so pleased to hear that you’re happy with our service, products, packaging, and delivery. Your kind words about our team are greatly appreciated, and we’re delighted to know you’ve had such a positive shopping experience with us.

Thank you for your support, and we hope you continue to enjoy shopping with us in the future.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

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